Van Horn Chevrolet of Plymouth

Amazing Customer Service I bought a vehicle and was very angry about the monthly payment they lied about! I spoke to a person that kept saying that Finance guy wasnt avail. An I bought a vehicle and was very angry about the monthly payment they lied about! I spoke to a person that kept saying that Finance guy wasnt avail. And wverytime I called he was STILL NEVER AVAIL! I then called again today (after a few days of calling and no help) I spoke to the person on the phone at Chevorlet and really didnt care what she said but made sure I remember her name, Ma? Or My? So that I can complain, if she would also lie that he wasnt there. She then told me that he was away from the desk and I distraughtly told her that I needed him as soon as possible. She heard me out, blah blah blah. I knew she understood because she rerepeated what I said. Even though it was almost closing time, she promised me that he will call back and apologized to me that it must've been a missunderstanding. And he did call me back! Even though I was mad, my issue was resolved and wanted to thank her for helping (finally after how many days of no help!). More

Very good Everything went as hoped for. But I am not sure what else to say to get to the minimum limit of twenty five words. So i... Everything went as hoped for. But I am not sure what else to say to get to the minimum limit of twenty five words. So i... More

Best Car Buying Experience EVER My husband needed a new car and was in no real hurry. He found a great deal on line at Van Horn Chevrolet, we went in, and simply due to the great, n My husband needed a new car and was in no real hurry. He found a great deal on line at Van Horn Chevrolet, we went in, and simply due to the great, no pressure service from Brock, we purchased the car that day. Brock was pleasant and not rude or pushy in any way. His Manager was also very laid back and not obnoxious like so many can be. We had looked at some other places but due to their rude and pushy salespeople-we did not return. Brock made car buying actually enjoyable. He was quick, thorough, and courteous! We highly recommend this dealer-despite being an hour drive from our house! More

MY NEW PURCHASE Christian, Bob and Rodney were so patient with me being undecided. They kept giving and showing me options. They never pushed me to buy what I wasn't Christian, Bob and Rodney were so patient with me being undecided. They kept giving and showing me options. They never pushed me to buy what I wasn't sure about. When I did finally decide, they crunched numbers and made it happen. Now I got the car I absolutely love!! More

excellent service I had oil change on two vehicles yesterday. One vehicle needed serpentine belt replacement. Got in next day..today. completed job was lower than estim I had oil change on two vehicles yesterday. One vehicle needed serpentine belt replacement. Got in next day..today. completed job was lower than estimate I was given. Marsha Kluss was very professional. Jolene was very pleasant to talk to. I will definitely return again! More

Very helpful They went out of their way to make sure we had a good experience. Very quick responses and made sure we got what we were wanting. We drive 7 hours ju They went out of their way to make sure we had a good experience. Very quick responses and made sure we got what we were wanting. We drive 7 hours just to buy from them and would do it again! More

New used vehicle Matt was awesome to work with! Very helpful and fun! Long process but the entire staff was nice and friendly and went above and beyond to make sure I Matt was awesome to work with! Very helpful and fun! Long process but the entire staff was nice and friendly and went above and beyond to make sure I got my vehicle for a monthly payment I could afford More

Never called me back I called this store requesting info and pricing on a specific vehicle at 4:30 on Friday afternoon. The GM, Rodney told me that he would call me back I called this store requesting info and pricing on a specific vehicle at 4:30 on Friday afternoon. The GM, Rodney told me that he would call me back by the end of the evening with some numbers. It's now 5:20p.m. on Saturday and I never received a phone call back from a single person at this dealership. I was willing to make the drive from Madison to purchase this specific car today. They lost out on what would have been a very easy car sale. More

Pleasent expierence With CHEVY dealer At first it was a little trying but after some follow-up we were able to get a nice vehicle at a fair price they were helpful and nice salesman(Jafar) At first it was a little trying but after some follow-up we were able to get a nice vehicle at a fair price they were helpful and nice salesman(Jafar) It was a long drive but ended up to be worth the wait. More

Great dealer easy to work with Found a car on AutoTrader and called the dealer, They were very helpful found me financing estimated trade value and all the details before I even set Found a car on AutoTrader and called the dealer, They were very helpful found me financing estimated trade value and all the details before I even set foot in the dealer. paper work had no surprises and it was fairly painless. They had to finish something on the car so they delivered it to me the following evening. I would definitely buy a car here again! More