Van Horn Budget Auto of Plymouth
Plymouth, WI
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Helpful team of buying a car! My experience of buying my new used vehicle was a great experince especially starting out financing a newer vehicle. The sales staff including Bruce My experience of buying my new used vehicle was a great experince especially starting out financing a newer vehicle. The sales staff including Bruce and Ron helped me a lot making the right decisions for my lifestyle. More
friendly people They were very helpful did everything to get me a good deal. Good selection of vehicles. They keep in touch to make sure things are going how u want. They were very helpful did everything to get me a good deal. Good selection of vehicles. They keep in touch to make sure things are going how u want. More
POOR CUSTOMER SERVICE I went in to their dealership in November of 2014 to try to purchase a car because they specialized in bad credit and I wanted to re-establish good cr I went in to their dealership in November of 2014 to try to purchase a car because they specialized in bad credit and I wanted to re-establish good credit. I explained to them that I drive over 100 miles every day with my job. They ended up having me sign a lease, I was told that they nevery really punish anyone that goes over the lease agreement so I should be fine....so I signed it....a few days later I called to see if I could have that explained to me a little better...found out I will have to pay a $2000 residual. I feel that most of that is my fault for not having that explained in more detail before I signed but the next few things were not my fault and are the reason for this review...they did not start reporting to the credit companies until March of 2015. 4 months after I purchased the car. I also purchased a maintenance package from them to include some free oil changes and discounts on certain services...STILL have not received that...I have called and complained 10 times!! Every time I get "this has been corrected and you should be receiving it soon." I last called on May 15th and was told it had to be recontracted and I should be seeing it in the mail in just a few days....It is now May 26th and NOTHING!!!!! It should not take 6 MONTHS to get something as simple as a coupon book for discounted services, especiallly if it is paid for!!!! I will never do business here again. I also have other maintenance issues going on with the "new" tires they said they had put on, the tire preassure light keeps going on and they are just blowing that off as "oh the light just needs to be turned off or may just be a something electrical triggering that light to pop on... I have been keeping track of it, the back passanger side tire is constantly loosing preassure...all the others are always at the right PSI however the back one is constantly about 10psi lower... I am putting air into this thing every other day. More
No hassle no problems We directly worked with Pat and Ron on the purchase of our Mustang and indirectly (phone and internet) with Crystal. We were very pleased with ou We directly worked with Pat and Ron on the purchase of our Mustang and indirectly (phone and internet) with Crystal. We were very pleased with our experience at SCBA. They were up front, honest and genuinely went out of their way to make sure that we were satisfied with our purchase and received delivery of the used Mustang that we purchased. More
Responsive Sent an e-mail about a car found on line late on a Friday afternoon. I received a call within 10 minutes of sending the e-mail. By the time I arrive Sent an e-mail about a car found on line late on a Friday afternoon. I received a call within 10 minutes of sending the e-mail. By the time I arrived at the dealership, the car was at the door waiting for a test drive. From what I observed while I was negotiating for the car, every customer was treated in the same manner. More
Nice people to deal with! Well worth the trip.Got the SS I always wanted @ a reasonable price and interest rate.Robert didn't hassle us when we were looking around.He was confi Well worth the trip.Got the SS I always wanted @ a reasonable price and interest rate.Robert didn't hassle us when we were looking around.He was confident he can get me what I wanted,and answered all ???'s thoroughly.They gave me a chance with my credit not being the best when other lots wouldn't.I forget his name,but the guy who deals with the banks did a great job of searching for the best lender and not coming back and forth with ridiculous numbers.Nailed it the first time.Will be referring customers to Robert.This place is in the middle of nowhere so they don't get they business off location but excellent service. More
One visit! I came in Monday for a test drive. I ended up trading in my van and driving off in a new car!! Thank you so much Robert for your personal attention- v I came in Monday for a test drive. I ended up trading in my van and driving off in a new car!! Thank you so much Robert for your personal attention- very much appreciated!! Will be back again for my vehicle shopping needs and will recommend others. More
Thanks Rob for my new (used) Truck! It is good to visit with a dealership that openly discloses vehicle condition and sets a fair price for what you are buying. I used to think that buyi It is good to visit with a dealership that openly discloses vehicle condition and sets a fair price for what you are buying. I used to think that buying a vehicle privately, but since having good experiences with Halls in Brookfield and County Budget Auto in Sheboygan, I realize that one is better off purchasing a vehicle from a reputable dealership. Will return when I need another vehicle! Thanks, Rob! More
Stand by there Customers This dealer continues to Impress me, not only did they stand by my purchase and quality, but they also fixed and resolved all/any issues I experienced This dealer continues to Impress me, not only did they stand by my purchase and quality, but they also fixed and resolved all/any issues I experienced they resolved 1,2,3 with no headache. I dealt pretty equally with both Brian and Alex although Alex was the one working on my car, both reps were very honest upfront and friendly and have held true to their word on every level. I am very Impressed with there overall education and work fast to resolve my issues. I would recommend this place to any one honestly I have dealt with dealers in the past and none have been so willing to take care of my experience as the whole team at this dealership. I referred my brother here to buy his 1st vehicle because now I know this is a place that stands by there vehicles and quality of work. And after seeing how the Service center is ran at least I know I can trust these mechanics to fix it right. More
Very Friendly Recently purchased an 08 Ford Edge. The staff were all very friendly and helpful. There was not any pressure to do anything out of our comfort zone. Recently purchased an 08 Ford Edge. The staff were all very friendly and helpful. There was not any pressure to do anything out of our comfort zone. We will for sure be back when it is time to purchase again. Thank you Bruce! More