Van Chevrolet

VERY POLITE AN LISTENS TO CUSTOMERS PROBLEM AN DISCUSESS ALL IN DETAIL ,I HAVE NO PROBLEM COMING BACK TO STEVE FOR ANY AN ALL WORK TO BE DONE .I WILL SAY THIS THAT WHEN YOU FOLKS HAVE PPL LIKE THAT YOU WILL ALL IN DETAIL ,I HAVE NO PROBLEM COMING BACK TO STEVE FOR ANY AN ALL WORK TO BE DONE .I WILL SAY THIS THAT WHEN YOU FOLKS HAVE PPL LIKE THAT YOU WILL ALWAYS HAVE REPEAT CUSTOMERS COMING BACK FOR WORK TO BE DONE .YHIS WELL ALWAYS KEEP YOUR SEVICE DEPARTMENT GOING WHICH IS A PRIME TARGET FOR AFTER THE SALE OF A NEW AUTO OR TRUCK THANK YOU FOR EMPLOYING A GENTALMEN SUCH AS STEVE TY STEVE FOR YOUR ATTENTION TO MY ISSUES . THANK YOU, FRANK,RETA VAN GORDON P.S SORRY FOR NOT RETURNING SURVEY FROM DEALER AT TIME OF PICKING UP VEHICLE THAT IWAS GIVEN WHEN I PAID FOR EXTRA SEVICE DONE More

In March 2010 I purchased a new Subaru Outback but kept my 1997 Subaru Outback for my wife to use when transporting her Mother. Access was easier. Last month when it shot craps and I needed a inexpensive my 1997 Subaru Outback for my wife to use when transporting her Mother. Access was easier. Last month when it shot craps and I needed a inexpensive replacement, I asked Mongo for his help. I had been extreemly satisfied with his help in the purchase of the new Outback. He immediately came up with 3 vehicles for my wife to look at. She fell in love with his #1 recommendation, a 2005 VW Jetta, which we purchased. Mongo, Fred and the rest of the staff at Van Subaru have acted more like family assisting me to find the best solution to my problem rather that an auto dealership trying to rapidly move cars and make money. There are many places to buy an automobile, but very few that take the time and expend the effort to assist the buyer in finding the best purchase for his needs and budget. Because of this, future purchases will be from Van Subaru, assuming they have or can find what I need. Additionally, I will be recommending them any chance I get!! More

SO FAR, ITS BEEN A VERY GOOD EXPERIENCE!!! I HAVE'T HAD TO USE THE SERVICE DEPARTMANT YET, THANK GOODNESS. THEY FED EX MAY TITLE TO MY HOME AND IT WAS GOOD THAT THEY GAVE MY A 30 DAY TEMPORARY TAG AND A FU TO USE THE SERVICE DEPARTMANT YET, THANK GOODNESS. THEY FED EX MAY TITLE TO MY HOME AND IT WAS GOOD THAT THEY GAVE MY A 30 DAY TEMPORARY TAG AND A FULL TANK OF GAS WHEN I LEFT THE DEALERSHIP WITH MY PURCHASE. More

We had been looking for 4 months for a new car. We looked around at other dealerships and not one of them really wanted to work with us. But Johnny Phillips and Tim Barney did everything in their power to wo around at other dealerships and not one of them really wanted to work with us. But Johnny Phillips and Tim Barney did everything in their power to work with us and get to us to our price. I was very happy with the friendliness of all staff members. I feel like we are family or long friends. I am pleased to say that I would send anyone that I know looking for a new or used car to Vans and talk to them. And can say that I will be back to buy another car someday. Thanks to them I am happy with my car! More

Everyone was extremely helpful, friendly, professional. Other salesman would ask if we needed anything, including water and popcorn! Loved that it was a clean, organized, bright, open facility. They were n Other salesman would ask if we needed anything, including water and popcorn! Loved that it was a clean, organized, bright, open facility. They were not pushy as were some other dealerships we visited. Very accommodating as were titlin/registering our vehicle in another state, pleasant experience overall. More

I called in and had to miss my first two appointments with the service department due to family issues and other things, however, Jeff stuck right in there with me and made a third appointment got me rig with the service department due to family issues and other things, however, Jeff stuck right in there with me and made a third appointment got me right in there when I pulled up there, and he took it away right away. I had other business that was VERY important to attend to that day so they set me up in a cubicle with a telephone and allowed me to make my phone call, they gave me privacy and I was able to get the truck worked on AND get my other business done at the same time. I loved it. I will NEVER take my vehicles to any other dealership and will also be looking for my next vehicle through VAN Chevrolet !!!!!! Thank you for giving me the opportunity to voice my opinion about my dealing with the dealership, plenty of people will call in and complain when they aren't happy over the most minor thing, however, I always try to let management know when I've been done right. This time you all deserve a silver or gold star !!!!! Thank You again for such great service. Dwight E Murphy 4020 Mill Street Apt 1105 Kansas City MO 64111 (816)-437-7654 (Home) (816)-729-5483 (Cell) More

My husband and I felt that Jacob truly wanted to help us find the right car! It was a great expierence for us and that is wonderful since this was our first car buying expierence. We definetly were satisf find the right car! It was a great expierence for us and that is wonderful since this was our first car buying expierence. We definetly were satisfied with Jacob's, and everyone else we delt with for that matter, tact and friendliness. Thanks! More

My sales person was very helpful and knowledgable about the products. She was new and I thought she did a great job. Her trainer Anthony was very helpful when wrapping up the deal. The service departmen the products. She was new and I thought she did a great job. Her trainer Anthony was very helpful when wrapping up the deal. The service department and finance department were very fast. I had a great experience. More

OUr Dealer was very help and greatly informed about her position. She was ready and willing to assist us with any problems or questions. She answered all of our questions. She gave us a full understanding position. She was ready and willing to assist us with any problems or questions. She answered all of our questions. She gave us a full understanding on how to operate our new car.She show us how to use the on-star system.She waited on us to talk to the people instructing us on how to use the system.She always asked us if we had any questions and if we understood everything.She was the most caring dealer we had worked with over the years we have been purchasing cars.She offered us a cup of coffee or a cold drink. Diana, our dealer made us feel relaxed and ready to look for a car we would love and enjoy for several years. Thank you Diana Freerksen and employees of Van Chevrolet-Cadillac Naomi and Jesse Sands More

Marvin did an excellent job taking care of me. He was very courteous, attentive, and prompt in his follow-up and I truly appreciated his "no-pressure" sales approach. Fred did a good job ensuring that very courteous, attentive, and prompt in his follow-up and I truly appreciated his "no-pressure" sales approach. Fred did a good job ensuring that I purchased the car I wanted so I didn't have to settle for another less expensive color. He was also very courteous and attentive. More