Van Chevrolet Buick GMC - Service Center

Service Department Never Returns Calls I wanted to express in my frustration with Van Chevrolet. I recently purchased a new 2018 Chevrolet Silverado 2500 through a different Chevrolet deal I wanted to express in my frustration with Van Chevrolet. I recently purchased a new 2018 Chevrolet Silverado 2500 through a different Chevrolet dealership and was not happy with the total service. I decided that I wanted to install a remote start kit to my new truck and reviewed all the other Chevrolet dealers near me. I decided that I would like to have Van Chevrolet install the remote start kit based on peoples reviews. HERE IS MY FRUSTRATION WITH VAN CHEVROLET. I called Van Chevrolet parts department on 4-24-18 at 0822 hours. After providing to the parts department employee I wanted to purchase, and have installed, a remote starter kit and have given him my VIN number to my truck, he told me I needed to schedule the service with the service department and the part would take one day to be received. I was transferred to the service department, or I thought, because no one answered and I had to leave a message on a male subjects voice mail. I left a detailed message providing what I wanted, my name and telephone number. I have yet to receive any return call from Van Chevrolet to schedule service/install for the remote start kit. I decided to call Van Chevrolet again today (04-27-18), which was at 1655 hours. I spoke with a female from the "concierge" department. After providing my name, telephone number and vehicle information, I stated I wanted a remote starter kit installed. The female told me she could not schedule that service but someone in the service department could. I mentioned I knew the part would need to be ordered and took a day to get in and that the service department employees were probably gone for the day. I was told the service department did not close until 1800 hours and she would pass along my request and information and someone from the service department would be contacting me shortly. Well, its now 1917 hours and no one from Van Chevrolet has contacted me to schedule my requested service / install of a new remote starter kit. I know I am heavy winded but I wanted to let whomever at Van Chevrolet know, that reads these inquiries, that I am definitely frustrated. I was finally scheduled off work the following Monday and Tuesday and was hoping to have a new remote starter kit installed knowing it had to be ordered (takes one day to get in). But now I have realized I will need to schedule my service with another Chevrolet dealership since Van Chevrolet seems to be too busy or not very customer service oriented to call anyone back. This is very upsetting as I thought, based on other customer reviews read, that I might have found a reliable and dependable dealership to get service performed on my truck on all future service intervals. Not the case now. I hope this message gets to the General Manager and/or Customer Service Manager in hopes this does not happen to anyone else. For this reason, I can not recommend Van Chevrolet to others because of the poor customer service I have seen with the service department. I also only give one star because of the same reason but never actually got any service performed because no one would ever return my call. *****UPDATE: As of 5/10/18, I have not received any kind of communications from Van Chevrolet. I have sent an email to the dealership’s “inquiry” page, to the Service Dept and even to the General Manager, but NO responses. I wrote my initial negative review on dealerrater.com and received an email stating I may receive some type of communication from Van Chevrolet because they frown on receiving an negative feedback on dealerrater.com. I guess this is not really the case as they’ve had 2 weeks to contact me so I could voice my opinion and make sure their poor customer service doesn’t happen again. Oh well. I guess they want everyone to read Hiw customer service is really not that important to them. Furthermore, they probably just see me as one person/customer and they will just get another one because they have lost this one. I hope others don’t have to go through this issue too. More

Customer service John Hale always provides outstanding customer service! John takes the time to handle any questions I have and keeps me informed along the way. Than John Hale always provides outstanding customer service! John takes the time to handle any questions I have and keeps me informed along the way. Thank you More

No nonsense sale Got a great deal on new car purchase and trade-in with none of the salesman games I had to endure at other dealerships. Just friendly, honest straigh Got a great deal on new car purchase and trade-in with none of the salesman games I had to endure at other dealerships. Just friendly, honest straight talk. More

very honest respectful people Tim Hodder is by far the coolest and caring guy i have yet to meet at any dealer i’ve ever been to. Took his time explaining to me what was going on a Tim Hodder is by far the coolest and caring guy i have yet to meet at any dealer i’ve ever been to. Took his time explaining to me what was going on and updated me with my service. even offered me water and snacks! Came in somewhat late and he had a part special ordered for me so that i could leave same day even set up an uber for me to get to where i needed to go! We need more Tim’s! Overall great guy and very pleasant experience at Van today. Thanks Tim! More

Typical Dealer BS Went in for an oil change. Thought that service included tire rotation. It did not. They had a manager special that included tire rotation fuel additi Went in for an oil change. Thought that service included tire rotation. It did not. They had a manager special that included tire rotation fuel additive and alignment. When i went to check out i asked for documentation on alignment. He said that person was out today. I had to persist for a discount. Of course now i question whether balance of services were offered. More

Great service on my Chevy Colorado Tim Hodder was a great service rep. Explained my service in detail. Very informative and friendly. I would strongly recommend Vans service and invite Tim Hodder was a great service rep. Explained my service in detail. Very informative and friendly. I would strongly recommend Vans service and invite others to your dealership. More

Service Called for appointment, taken next day, prompt reception and prompt service. Did not have to spend 1/2 day waiting. Very courteous on all counts! Called for appointment, taken next day, prompt reception and prompt service. Did not have to spend 1/2 day waiting. Very courteous on all counts! More

Great job! I will definitely be back. I bought my last two cars here because of the service department. Keep up the good work and see you next time. job! I will definitely be back. I bought my last two cars here because of the service department. Keep up the good work and see you next time. More

Title of my review Adam was great and took care of all my trucks issues. The last few times I went to your service center, my experiences were not so pleasant. If and wh Adam was great and took care of all my trucks issues. The last few times I went to your service center, my experiences were not so pleasant. If and when I return to your service center, you'll will only have Adam to thank for my returning business. Adam, thank you for actually doing your job and being a professional on the day I came in. Some of your coworkers could learn a few things from you. Thank you, Keith Cooning 602-670-9727 More

Excellent service He answered all of my questions. The work was done quickly. The staff was courteous. They were very thorough. Tim Hodder went over and above my expe He answered all of my questions. The work was done quickly. The staff was courteous. They were very thorough. Tim Hodder went over and above my expectations. More