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Van Chevrolet Buick GMC - Service Center
Scottsdale, AZ
250 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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250 Reviews of Van Chevrolet Buick GMC - Service Center
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June 02, 2019
Fantastic! My experience in taking my truck to Van Chevrolet for service was exceptional! Aaron was very helpful and knowledgeable in taking care of everything My experience in taking my truck to Van Chevrolet for service was exceptional! Aaron was very helpful and knowledgeable in taking care of everything! I was very happy with everything! More
by jeffmcneely21
Employees Worked With
Aaron
May 26, 2019
Service Ben called to remind me of an oil change due on my ZL1 Camaro and once again treated me with respect & professionalism which I know after 22 years in Ben called to remind me of an oil change due on my ZL1 Camaro and once again treated me with respect & professionalism which I know after 22 years in Arizona seems to lack amongst most. More
by bigmike
Employees Worked With
Ben in Service
May 23, 2019
They Get the Job Done I brought in my Express van to resolve a couple of issues. A particularly perplexing problem is that the right rear brake light is inoperable when th I brought in my Express van to resolve a couple of issues. A particularly perplexing problem is that the right rear brake light is inoperable when the headlamps are off. This mystery took a great deal of effort to track down. Finally, it was determined that a new tail lamp harness is needed and was put on order. I appreciate the determination it took to solve this problem! Once again, Jacob Toczek and Technician T. Butters saved the day! More
by twlykins
Employees Worked With
Jacob Toczek T. Butters
May 22, 2019
HORIBLE SERVICE I Had a pretty good buying experience , it has been down hill after I drove off the lot. The Service Dept is absolutely HORRIBLE! Service advisor AJ I Had a pretty good buying experience , it has been down hill after I drove off the lot. The Service Dept is absolutely HORRIBLE! Service advisor AJ just tries to sell everything and anything wether you need it or not. I spoke to assistant MGR Clint. I told him experiences like this is what gives dealerships a bad name. Clint just ripped me a NEW HOLE, said he didn't care if I was happy & he didn't need my business. I made many calls to the guy above Clint, to GM MATT they will not call me back. I went up there ask to speak to Matt, I was taken to an Office and told that Matt would be right in. A sales guy Scott I think came in said Matt would be right, he just needed to get some information. Back and forth and on & on I never met Matt was told he would call me the next day. They gave me a $100. Visa card. Matt hasn't called not one issue has been resolved ... May 30, 2019 I finally got to meet Matt GM for VAN CHEVROLET in Scottsdale Arizona. There should have never been all the drama and headaches that I experienced with the service department at VAN CHEVROLET and I never got an apology from the Service Dept. Assistant MGR CLINT, he should lose his job!! But after I was finally able to Meet MAT CERRETA I was absolutely blown away by Matt’s professionalism, curtsy, eager to make sure that I was taken care of and to make sure I was happy. Matt is very polite, easy to talk too and set my mind at ease as soon has he shook my hand. Matt went above and beyond my expectations! As far as I can tell my vehicle is in tip top running condition and I don’t think it has ever been cleaner than it is today. Mat had it DETAILED for me!! I am not saying that all the problems I had with the service department are forgotten, because they should have never happened!! With that said I can not say enough good things about MATT CERRETA, because of MATT I will continue to do business with VAN CHEVROLET!! Matt is a flat out awesome guy at the top of his game! More
by theknob
May 18, 2019
Adam Womboldt comes through again to keep us on the road! Our transportation is a 2009 Silverado, LTZ that is beginning to show it's age! Our service experience at the dealership has always depended upon the Our transportation is a 2009 Silverado, LTZ that is beginning to show it's age! Our service experience at the dealership has always depended upon the Service Writer. Adam Womboldt is one of the exceptional, knowledgeable, courteous people that staff the Service Department at Van Chevrolet. Adam fits the mold of past star performers at the dealership (Jay Ford and Scott Santos) that come to mind. We drive a distance to enjoy the great service experience provided by Adam!! More
by John C Ingraham
Employees Worked With
Adam Womboldt
May 13, 2019
Adam W. Is a rockstar! The process was smooth! Great service! Friendly people to work with! My life was made easier by having a loaner car that was provided by the dealersh The process was smooth! Great service! Friendly people to work with! My life was made easier by having a loaner car that was provided by the dealership! More
by Andy P.
Employees Worked With
Adam Womboldt
April 02, 2019
Aaron was top notch. A+ Hand down, the best experience ever! The is an individual who listens to the problem yuyvar having and find a solution. No bs, just results! Hand down, the best experience ever! The is an individual who listens to the problem yuyvar having and find a solution. No bs, just results! More
by Chevy2
Employees Worked With
Aaron, the new service advisor!
March 28, 2019
Awful service I tried to order a part online from them that was $25. I gave them my VIN and they told me that was the incorrect part. Instead, I needed to order a I tried to order a part online from them that was $25. I gave them my VIN and they told me that was the incorrect part. Instead, I needed to order a part for $210. I figured they knew what they were talking about so I ordered it. We received the part after two weeks and realized it did not fit our vehicle. They agreed to take the part back, but did not help with shipping. I ended up paying $115 shipping both ways for an incorrect part that they told me to order. What a joke. More
by Honest buyer 2019
Employees Worked With
Online parts department. No name was given
March 26, 2019
Service for my car John Morris was my service advisor and was very responsive and kept me informed as to when my car was ready for pick up. He was great to work with. John Morris was my service advisor and was very responsive and kept me informed as to when my car was ready for pick up. He was great to work with. More
by FastCars
Employees Worked With
John Morris
March 25, 2019
Check Engine Light We stopped in at Van Chevrolet in Scottsdale when the Check Engine Light came on while on a work trip. Some sensor had gone faulty and was covered un We stopped in at Van Chevrolet in Scottsdale when the Check Engine Light came on while on a work trip. Some sensor had gone faulty and was covered under the Diesel Powertrain Warranty. Upon attempting to leave, the truck decided to have another faulty sensor. That part was ordered and installed the following day while we waited. The service advisor, Cori, handled everything professionally and promptly. More
by crazycammo
Employees Worked With
Cori Majercin
