Van Chevrolet Buick GMC - Service Center

This dealership is by FAR the most crooked I have been involved with. The service department is so preoccupied with making MONEY! The customers money that is. As consumers, we dont have the luxury of g involved with. The service department is so preoccupied with making MONEY! The customers money that is. As consumers, we dont have the luxury of going under the vehicle to see what is really going on and if we need this or that. I have been there twice now, and this is twice to many! It seems they turn a small job, into a big one. I have spent over 2300 dollars on 2 seperate occasions on things that I was told I needed and was recommended. One time, I came in just for a general check up, my tahoe was running fine, and service calls me back telling me its going to be 3000 dollars to fix everything. When I said, no, thats way to much, he said he would call me back to see what "deals" he could make with his boss and his mechanics. This went back and forth a few times, and I finally said, you know, that still to much 2500 dollars for gaskets, this and that. He says to me "ok, this is kinda of personal, but how much money do YOU HAVE to spend today?" Stupid me, me so concerned about my upcoming trip, I say ok , i have 2000 dollars I can put towards this. He said, let me call you back. he call back, and says I can do the a job that is worth 3000 dollars and make it 2200. This is a "steal" he says and states his mechanic is taking a loss for his wages to do this for me. This service guy, should be working in the sales department. Can you believe, he asks me, "how much money do you have to spend?" Please avoid this place if you value your money!! Seriously, no joke. By the way, 3 months after this huge overhaul ($3000) on my tahoe, in which my 2005 tahoe was fully functional and "good to go" per Tom, I now have oil leaks. Im taking my business elsewhere. I live in scottdale, but will travel as far south as I can to get my chevy fixed and serviced. Please learn from my mistake. I am hard working professional her the valley, and I have no interest in this matter other than warning other people and letting them know of my experience. Please learn from my mistake. More

Van Chevrolet is the very example of service after the sale. They are timely, friendly, thorough, and competent. Steve Nichols has gone out of his way to provide an excellent level of service including sale. They are timely, friendly, thorough, and competent. Steve Nichols has gone out of his way to provide an excellent level of service including support on repairs that were out of warranty. They have always delivered the vehicle when promised if not before, called immediately when a concern is discovered or when the work is complete, and done so in a professional manner. An example of this commitment is; I had my Suburban, which I purchased there, serviced before a 1,100 trip to Texas and my Thule car top carrier was severely damaged when they washed the car prior to me picking it up. Since I was getting the vehicle serviced two days before my trip, they went out of their way, searching all over town to obtain a new car top carrier for me and did so in less than a few hours. They even promised to give it a custom matching paint job upon my return from Texas for the trouble. They did so as promised and although I was briefly inconvenienced, they more than made up for it in the end. I would highly recommend Van Chevrolet to all my friends,family, and strangers alike. More

They wrecked my suburban while it was in for service and lied to cover it up. When they got caught, they lied again! Service had my car for 2 weeks to repair and when I got it back the repairs were f lied to cover it up. When they got caught, they lied again! Service had my car for 2 weeks to repair and when I got it back the repairs were far from decent! There are still dents, scratches, paint blobs, fisheyes in the paint, the door is popping, the Bose stereo isn't working right, my Ipod connection (that I had hard wired) doesn't work, the headliner front and back is pulled out with black fingerprints on it, when I drive on the highway it's so nosiy with wind coming through the gap in the door. We have given ample time for them to remedy with no results! BEWARE!! We are now seeking legal help to get them to buy or trade out this damaged car for one that's not. They are NOT willing to fix this problem so we have no choice. I Highly recommend STAYING AWAY from Van Chevrolet!! More