Van Chevrolet Buick GMC - Service Center

Took truck in because the service tire light was on. After they said it was done I paid and went to the truck and found the same light still on. Jay was unapologetic and full of excuses but did not have After they said it was done I paid and went to the truck and found the same light still on. Jay was unapologetic and full of excuses but did not have a solution. In my opinion they are totally incompetent and I will never return. More

Overcharged for head lamp replacement. charged $119.88 for a job local dealer would charge $15.30. Owners manual shows 6 simple steps for replacement without the use of a tool. for a job local dealer would charge $15.30. Owners manual shows 6 simple steps for replacement without the use of a tool. More

I took my Chevy SSR into the Service Department for a flown fuse in the Air Conditioner and was told my extended warranty did not cover to find out why the fuse keep blowing and they Wanted to install in flown fuse in the Air Conditioner and was told my extended warranty did not cover to find out why the fuse keep blowing and they Wanted to install inline fuses to find out what keep blowing the fuse. It would cost me $550.00 to put the inline fuses in so they would know why it keep blowing and that the Extended Warranty did not cover it. I told them it was outragous and I would not have it done,so I was charged $130.00 with it not being fixed! I called the MPP Warranty Company to find out why they would not cover the repairs and they told me that Van Chevrolet never contacted them and that Manny Ramirez had never called, the Service Manager Shawn McEniry, called me 2 days later and took care of me and did all the work and did it at no charge! Thanks So Much Shawn...... More

I purchased a car from Van GMC and the moment i drove it off the lot I had issues. Naturally i decided to take it over to the service department to get fixed. From the start they screwed around with me.. ma off the lot I had issues. Naturally i decided to take it over to the service department to get fixed. From the start they screwed around with me.. making me weight an hour for a rental that they promised to pay for, but never did. I must have visited the service department 5x with the same issue. Every time I had my car there they promised me the issue would be resolved, but it never was. Finally i got sick of taking it to Van and I brought it over to a local Caddilic dealership and my car problem was fixed within 1 day and I got a free rental. I can't tell you how horrible this dealership is because it would require 100 pages. They screwed up on every level, wasted my time and blamed me for everything. Subsequently, I have removed the Van license plate holder and their ridicules badge because the last thing i want to do is promote this "dealership" More

I was on this site and wrote about an experience I had with Van Chevrolet on March 18, 2011. My Chevrolet Trailblazer was under warranty and I was having some issues with it so I decided to pick Van Chevr with Van Chevrolet on March 18, 2011. My Chevrolet Trailblazer was under warranty and I was having some issues with it so I decided to pick Van Chevrolet in Scottsdale due to its close location to me. I had never used them before, instead going to another Chevy dealer close by as well. I was very upset about a charge for service I received when I picked up the car. I figured I was scammed by a typical dealership and there was nothing I could do about it. The bill devastated me financially. I went on this site and gave some poor reviews but I gladly will admit I was wrong. I received a call from the concerned service general manager who heard about my issue. We discussed the situation and to my shock, he was sympathetic to the issue and insisted on working with me towards a fair resolution. I was very pleased with what he offered. In this day and age of companies trying to make an extra buck, it was a pleasant surprise to see Van want to make their customers 100 percent happy and attempt to work something out. You look at that various ratings of car dealerships and you do not always see high reviews of these dealers caring about their customers but that is not the case here. The GM was very reasonable. This honesty and ability to work with this company has earned them my respect and I would return to Van for future service, even after the warranty expires. I would recommend Van Chevrolet to those who look at this site and need service for their automobile. Trust is everything when it comes to car repair and I really appreciate them caring and working with me. More

EXCELLENT TEAM OF PROFESSIONALS. I UNLIKE SOME OF THE OTHER PEOPLE THAT POSTED ON THIS SITE APPRECIATED THE FACT THAT JAMES WAS WILLING TO GO THE EXTRA MILE AND SAVE ME OVER 30% OFF OF MY REPAIRS. I HAVE OTHER PEOPLE THAT POSTED ON THIS SITE APPRECIATED THE FACT THAT JAMES WAS WILLING TO GO THE EXTRA MILE AND SAVE ME OVER 30% OFF OF MY REPAIRS. I HAVE TO TELL YOU THAT I TRULY FEEL I RECEIVED 1ST CLASS SERVICE AND THE PRICE WAS FANTASTIC. I LOVE THE FACT THAT VAN CHEVROLET HAS THE BEST PRICE ON TIRES AND HAS A PRICEMATCH GUARANTEE ON ALL SERVICES. JAMES BLACK AND THE ENTIRE STAFF IS EXCELLENT AND OTHER DEALERS SHOULD FOLLOW THEIR LEAD.. More

This dealership is by FAR the most crooked I have been involved with. The service department is so preoccupied with making MONEY! The customers money that is. As consumers, we dont have the luxury of g involved with. The service department is so preoccupied with making MONEY! The customers money that is. As consumers, we dont have the luxury of going under the vehicle to see what is really going on and if we need this or that. I have been there twice now, and this is twice to many! It seems they turn a small job, into a big one. I have spent over 2300 dollars on 2 seperate occasions on things that I was told I needed and was recommended. One time, I came in just for a general check up, my tahoe was running fine, and service calls me back telling me its going to be 3000 dollars to fix everything. When I said, no, thats way to much, he said he would call me back to see what "deals" he could make with his boss and his mechanics. This went back and forth a few times, and I finally said, you know, that still to much 2500 dollars for gaskets, this and that. He says to me "ok, this is kinda of personal, but how much money do YOU HAVE to spend today?" Stupid me, me so concerned about my upcoming trip, I say ok , i have 2000 dollars I can put towards this. He said, let me call you back. he call back, and says I can do the a job that is worth 3000 dollars and make it 2200. This is a "steal" he says and states his mechanic is taking a loss for his wages to do this for me. This service guy, should be working in the sales department. Can you believe, he asks me, "how much money do you have to spend?" Please avoid this place if you value your money!! Seriously, no joke. By the way, 3 months after this huge overhaul ($3000) on my tahoe, in which my 2005 tahoe was fully functional and "good to go" per Tom, I now have oil leaks. Im taking my business elsewhere. I live in scottdale, but will travel as far south as I can to get my chevy fixed and serviced. Please learn from my mistake. I am hard working professional her the valley, and I have no interest in this matter other than warning other people and letting them know of my experience. Please learn from my mistake. More

Van Chevrolet is the very example of service after the sale. They are timely, friendly, thorough, and competent. Steve Nichols has gone out of his way to provide an excellent level of service including sale. They are timely, friendly, thorough, and competent. Steve Nichols has gone out of his way to provide an excellent level of service including support on repairs that were out of warranty. They have always delivered the vehicle when promised if not before, called immediately when a concern is discovered or when the work is complete, and done so in a professional manner. An example of this commitment is; I had my Suburban, which I purchased there, serviced before a 1,100 trip to Texas and my Thule car top carrier was severely damaged when they washed the car prior to me picking it up. Since I was getting the vehicle serviced two days before my trip, they went out of their way, searching all over town to obtain a new car top carrier for me and did so in less than a few hours. They even promised to give it a custom matching paint job upon my return from Texas for the trouble. They did so as promised and although I was briefly inconvenienced, they more than made up for it in the end. I would highly recommend Van Chevrolet to all my friends,family, and strangers alike. More

They wrecked my suburban while it was in for service and lied to cover it up. When they got caught, they lied again! Service had my car for 2 weeks to repair and when I got it back the repairs were f lied to cover it up. When they got caught, they lied again! Service had my car for 2 weeks to repair and when I got it back the repairs were far from decent! There are still dents, scratches, paint blobs, fisheyes in the paint, the door is popping, the Bose stereo isn't working right, my Ipod connection (that I had hard wired) doesn't work, the headliner front and back is pulled out with black fingerprints on it, when I drive on the highway it's so nosiy with wind coming through the gap in the door. We have given ample time for them to remedy with no results! BEWARE!! We are now seeking legal help to get them to buy or trade out this damaged car for one that's not. They are NOT willing to fix this problem so we have no choice. I Highly recommend STAYING AWAY from Van Chevrolet!! More