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Van Chevrolet Buick GMC - Service Center
Scottsdale, AZ
251 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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251 Reviews of Van Chevrolet Buick GMC - Service Center
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August 26, 2016
Good review The service on my car was completed correctly and in a timely manner, suggestions for future services were given. The service advisor is courteous and The service on my car was completed correctly and in a timely manner, suggestions for future services were given. The service advisor is courteous and helpful. More
by Jose Lara
Employees Worked With
Agnos Kosta
August 08, 2016
Highly recommend Van's Chevrolet Great service and sales personnel - highly recommend Van's. Honest and detailed in all communications. Schedule for service completion was on time and Great service and sales personnel - highly recommend Van's. Honest and detailed in all communications. Schedule for service completion was on time and vehicle was ready when I required. I especially like their courtesy shuttle service. More
by Doug123
Employees Worked With
Tim Hodder
August 07, 2016
Warranty work--on a tight time frame Very helpful . Was under a tight timeframe and needed to coordinate the warranty work on new car and return of leased car. Scott gave it the extra Very helpful . Was under a tight timeframe and needed to coordinate the warranty work on new car and return of leased car. Scott gave it the extra touch. More
by Dave C.
Employees Worked With
Scott Santos--excellent
August 01, 2016
Repair window. I always have a great experience with Van Chevrolet. Adam has been the person to help me each time I go in for service. This time he arranged for a lo I always have a great experience with Van Chevrolet. Adam has been the person to help me each time I go in for service. This time he arranged for a loaner car for me. More
by Russel Ramirez
Employees Worked With
Adam in the service department.
July 23, 2016
Oil change Good service, I left my car in the morning and picked it up after 3. I had to wait about 20 min but not a big deal Good service, I left my car in the morning and picked it up after 3. I had to wait about 20 min but not a big deal More
by Jennifer
Employees Worked With
Scott
July 06, 2016
Top notch service I recently had my 2006 Corvette serviced at Vans. I am a repeat customer. Service as done and completed as promised. They always keep me informed alon I recently had my 2006 Corvette serviced at Vans. I am a repeat customer. Service as done and completed as promised. They always keep me informed along the way. Customer lounge is comfortable and has expected beverages and snacks. And free WiFi. My service advisor Tom Kaskas is the best. He is focused on customer service , and keeping you informed along the way. Vans always exceeds my expectations More
by Daddydave2
Employees Worked With
Tom Kaskas
June 14, 2016
Customer Service To make a long story short...I have 2 kids under 2.5 years. I had to get them and their seats out of the car and take w me to service waiting area. I To make a long story short...I have 2 kids under 2.5 years. I had to get them and their seats out of the car and take w me to service waiting area. I got NO HELP whatsoever! My service consultant took the notes down and told me to meet him in the waiting area....then left. My kids had to stand next to my car in the service lanes while I took out their seats then I had to carry the seats across the traffic w them walking behind me. I couldn't hold their hands in traffic. And no one opened a door for me either as I got 2 kids and 2 large car seats in the door. No one directed me where to go as I stood there looking around. There were at least 10 employees outside that witness me walking and 15 in my direct view sitting at their desks when coming in the door. Then another waiting client had a dog in the waiting area. It bit my 1.5 year old, broke the skin and left a big bite mark on his stomach. Why are dogs allowed in the waiting area? It was not a service dog! Asked for a first aid kit, got a heavier blue cloth soaked w water to wipe my sons belly. Thankfully he seems to be ok and the situation wasn't worse. Sheila in HR was very nice and had me fill out an incident report for the dog bite. She offered us water and tried to keep my babies busy and happy while I filled out paperwork. She also walked us to our "loaner" and made sure we were good to go. I give her an A! The customer service was not what I would expect being in North Scottsdale. You would think they'd be overly pleasant! Their ability to handle an "accident" was awful. I am definitely not a happy with this dealership experience. More
by Dmaciag
Employees Worked With
Gabe , Sheilah Keilman
June 13, 2016
Great job by Dave and Clint! Dave and Clint did a great job of making me feel like a valued customer. They took care of 2 of my cars and made sure that they both came back to me Dave and Clint did a great job of making me feel like a valued customer. They took care of 2 of my cars and made sure that they both came back to me in tip-top condition. They communicated back and forth several times to keep me up to date on everything. Great job! More
by ryansbrooks
Employees Worked With
David Rudzki and Clint
June 02, 2016
GREAT CUSTOMER SERVICE JEAN, WAS OUR SERVICE CONSULTANT FOR YEARS AND IS NO LONGER THERE. SO WE WENT TO JOHN MORRIS FOR THE FIRST TIME AND WE ARE GIVING HIM OUR FUTURE BUS JEAN, WAS OUR SERVICE CONSULTANT FOR YEARS AND IS NO LONGER THERE. SO WE WENT TO JOHN MORRIS FOR THE FIRST TIME AND WE ARE GIVING HIM OUR FUTURE BUSINESS, BECAUSE OF HIS PROFESSIONALISM AND FOLLOW THROUGH ON SERVICE ISSUES.. HE ACTUALLY REMEMBERED US AND OUR CARS FROM WORKING WITH JEAN, WHO HE SAT NEXT TO. SINCERELY, MARK AND JAMIE STRATMAN More
by JLSTR
Employees Worked With
D. VINEYARD
May 03, 2016
Helpful and Professional Everyone was very helpful in my particular needs Tim and Tim were quite understanding as far as my special situation was concerned involving my inter Everyone was very helpful in my particular needs Tim and Tim were quite understanding as far as my special situation was concerned involving my interlock device. More
by Bemrich
Employees Worked With
Tim and Tim
