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Van Chevrolet Buick GMC - Service Center

Scottsdale, AZ

1.9
250 Reviews

250 Reviews of Van Chevrolet Buick GMC - Service Center

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September 11, 2022

I’ve been trying to reach a manager for a week, I’ve left numerous messages & voicemails to no avail. Absolutely the worst customer service ever. I had more help than I needed when purchasing my Yukon &!they More

by dkbills71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jordan ?
Sep 12, 2022 -

Van Chevrolet Buick GMC responded

Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please reach out to our Service Director, Tim Hodder at customerrelations@vanbuickgmc.com to discuss what we can do to help.

Sep 30, 2022 -

dkbills71 responded

Mr Hodder, I tried calling you Monday & Tuesday to no avail. I not surprised but I have received no call back. When I call I get transferred at least 5 times only to end up with the receptionist. I have even less respect for Van Chevrolet then before. Your customer service is horrible. I talked to a manager since you were in a meeting I was dumbfounded when he said I shouldn’t have given something positive. He said by doing so whatever my issue is it’s likely my issue won’t be resolved due to my negative opinion. By doing that he said I had no loyalty to your dealership. He felt I should change my review. This is so ridiculous, you can’t make this stuff up. Funny enough I drove 2 1/2 hours specifically to purchase my Yukon from your dealership. Side note I walked in & paid cash for my Yukon & the worthless warranty. I hope many people read this & choose to take their business elsewhere. I’m so tired of everyone passing the buck. I told some service manager I had already been in contact with GM & I was told it needed to be handled at the dealership level. It gets better I was also told since I bought both taillight assemblies & had my mechanic replace them. It cost me $1,000 where as if I’d taken it to be fixed by the dealership I would have better results. Since I’m eating the $1,000 I most definitely wasn’t going to pay the dealership $2,000 to fix my defective taillights. I will never step foot in your dealership ever again & the more people I deter the better. I went even further & called Matt Cereta & I was told he was in a meeting & shockingly I never got a call back. Regards DKB

March 10, 2022

Andrew service writer and the mechanic diagnosed a very difficult to find noise and fixed the problem. Very impressive. Fantastic mechanics. More

by Nat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew in service
Mar 14, 2022 -

Van Chevrolet Buick GMC responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for, Nat!

Mar 14, 2022 -

Nat responded

You guys are great

February 26, 2022

So my key fob stopped working, the tire pressure gauges were giving an error and I take it to Van. It took them a week before they even looked at it. Then they say it is some sort of a chip or transmitter More

by brandoncl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Hall
February 15, 2022

I was in need of a tire repair after work and these guys stepped up when I had my Camaro towed in. They gave me a rental and had my repairs done when I needed. They were helpful to send me on my way the ent More

by Wise Gy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Alkhafaji
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben in Service, Smiley Elturk
Feb 16, 2022 -

Van Chevrolet Buick GMC responded

Thank you for your positive feedback!

October 13, 2021

I was in for an oil change that took over 3 hours, then was told to schedule an appointment to have get my oil pan gasket replaced, I showed up for the appointment and was offered an Uber, yet my service s More

by Cristinel0926
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Mathias
June 28, 2021

Made an appointment for 10 for a oil change and took 4 hours. More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Smiley Elturk
Jul 16, 2021 -

Van Chevrolet Buick GMC responded

Hello, Matt. We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Dan Sanchez, at 480-696-5884 to discuss further.

May 25, 2021

Easy appointment scheduling, professional interaction on phone. Arrived for appointment, quick, efficient, on-time. John (Morris) made appropriate and reasonable suggestions, not pushy, accommodating. Ca More

by titusvt12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Morris
May 26, 2021 -

Van Chevrolet Buick GMC responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

April 29, 2020

Great guy, helped my son a I purchase his first vehicle. Great experience. Highly recommend Scott he was knowledgeable and made the process very smooth! More

by Tanya
Recommend Dealer
Yes
Employees Worked With
Ron Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2020 -

Van Chevrolet Buick GMC responded

Thank you for your positive feedback!

January 06, 2020

Great service! Great service. Was disappointed on the length of time it took (TWO MONTHS) and the fact that the price increased over and above the amount originally More

by ken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ Johnson
Jan 08, 2020 -

Van Chevrolet Buick GMC responded

Ken, your star rating indicates a positive experience, but your words do not. We are sorry to hear that the service took longer than expected and that the price was different than the quote. We try our best to make accurate predictions, but there are elements outside our control. Please reach out to our Service Director, Dan Sanchez, at 480-696-5884 to discuss what we can do to help.

January 03, 2020

Great service and at a very good speed. Easy to set up appointment thru internet and they were ready for me when I arrived there. More

by dankar_meyerDan
Recommend Dealer
Yes
Employees Worked With
John Hale
Jan 06, 2020 -

Van Chevrolet Buick GMC responded

Thank you for your positive feedback, Dan!

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