Van Chevrolet Buick GMC - Service Center

had a terrible experience at Van Chevrolet in Scottsdale, and I will never return. I brought my 2024 Suburban in for a routine oil change, which I had already paid for under an extended service p Scottsdale, and I will never return. I brought my 2024 Suburban in for a routine oil change, which I had already paid for under an extended service plan. When I first made the appointment, I clearly told their representative, Moe, that my oil changes were free until March 2027. Moe said nothing about this service being valid only at Gateway Chevrolet in Avondale, where I purchased the vehicle. When I dropped off the car for service the next day, I again informed Moe about my pre-paid oil changes. Still, no one mentioned that it wouldn’t be covered. Hours later, when I went to pick up my vehicle, they charged me money out of pocket for something I’ve already paid for! I immediately called Gateway Chevrolet in Avondale, and they confirmed my oil changes are indeed covered—just not at this dealership. Van Chevrolet’s staff could have easily informed me upfront that my warranty would not apply there. If they had, I would have gladly taken my car to Avondale. Instead, they let me go through with the service and stuck me with a bill. This was incredibly dishonest, and it shows a complete lack of regard for customers' time, money, and trust. It feels like they intentionally withheld important information just to make a sale. This was my first experience with Van Chevrolet, and it was AWFUL. I will never buy a car or return for service here again. If you want honest and transparent customer service, go somewhere else. More

Van Chevrolet website displays service deals/offers. The site instructs you to click on the deal and schedule the appointment, I did. Got to the dealership and was told I had to take a screenshot of the The site instructs you to click on the deal and schedule the appointment, I did. Got to the dealership and was told I had to take a screenshot of the offer, go find a printer, print out the screenshot on a piece of paper and come back. xxx? Also said my oil change with an appointment would take 4 hours. SMH More

A bunch of fake xxxxxxxx. You are better off putting your car in the canal. If you attempt a question - a hang up is normal. You are better off putting your car in the canal. If you attempt a question - a hang up is normal. More

Price Gouging and absolutely NO customer service. Go here only if you want to be treated like a mindless ATM. Oh, and be sure to ask for John Hale, he is exceptionally unprofessional! Go here only if you want to be treated like a mindless ATM. Oh, and be sure to ask for John Hale, he is exceptionally unprofessional! More

Just picked up my 2003 Corvette Z06 from being serviced and it was waiting for me outside under the trees covered in dirt and leaves. This car rarely gets driven and has only 11k miles on it. When I droppe and it was waiting for me outside under the trees covered in dirt and leaves. This car rarely gets driven and has only 11k miles on it. When I dropped it off this morning it was immaculate. All the service manager could say was they have limited parking? I have been bringing my cars, trucks and SUV’s here for years but no more. Sorry this is completely unacceptable. More

The parts department inaccurately depicted a part on their website and sent out the wrong part. After contacting them and telling them of their mistake I was informed I had to pay for shipping a second their website and sent out the wrong part. After contacting them and telling them of their mistake I was informed I had to pay for shipping a second time to return the part to them. So, I have to pay for shipping twice for a mistake on their part. I was also informed that they MAY waive the restocking fee for THEIR MISTAKE. I would stay away from this company if this is what customer service looks like. More

I had an issue with the service dept and Scott was able to resolve my problem. He listened to me and handled it accordingly to resolve my problem. He listened to me and handled it accordingly More