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Van Chevrolet Buick GMC - Service Center
Scottsdale, AZ
250 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
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Service Communication
250 Reviews of Van Chevrolet Buick GMC - Service Center
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November 01, 2024
Van Chevrolet website displays service deals/offers. The site instructs you to click on the deal and schedule the appointment, I did. Got to the dealership and was told I had to take a screenshot of the The site instructs you to click on the deal and schedule the appointment, I did. Got to the dealership and was told I had to take a screenshot of the offer, go find a printer, print out the screenshot on a piece of paper and come back. xxx? Also said my oil change with an appointment would take 4 hours. SMH More
by CAH
Employees Worked With
Employee never gave his name, only said the guy who I was scheduled to see was not available.
August 17, 2024
I was in for service on my '23 Canyon yesterday. I booked my appointment online. Showed up early and was asked to wait. Guy didn't introduce himself and didn't know why I was there. He asked if I I booked my appointment online. Showed up early and was asked to wait. Guy didn't introduce himself and didn't know why I was there. He asked if I was here for an oil change and asked if I had a service plan. That's it. Took my keys and sent me to the lounge. Guy couldn't find my service plan so I gave him the information. That was it. About 3 hours later, guy comes in customer lounge and tells me I'm ready to go. No paperwork, I signed nothing, just got in the truck and drove away. No wash, oil life not reset, I think you may have rotated the tires. Really?! Second time I've visited your dealer and second xxxxty service I've received. This is literally your only purpose. Do better! More
by bracer43
Employees Worked With
Unnamed maintenance advisor
July 03, 2024
A bunch of fake xxxxxxxx. You are better off putting your car in the canal. If you attempt a question - a hang up is normal. You are better off putting your car in the canal. If you attempt a question - a hang up is normal. More
by Y2k
March 14, 2024
Price Gouging and absolutely NO customer service. Go here only if you want to be treated like a mindless ATM. Oh, and be sure to ask for John Hale, he is exceptionally unprofessional! Go here only if you want to be treated like a mindless ATM. Oh, and be sure to ask for John Hale, he is exceptionally unprofessional! More
by Van Chevy Price Gouging
Employees Worked With
John Hale
May 01, 2023
Just picked up my 2003 Corvette Z06 from being serviced and it was waiting for me outside under the trees covered in dirt and leaves. This car rarely gets driven and has only 11k miles on it. When I droppe and it was waiting for me outside under the trees covered in dirt and leaves. This car rarely gets driven and has only 11k miles on it. When I dropped it off this morning it was immaculate. All the service manager could say was they have limited parking? I have been bringing my cars, trucks and SUV’s here for years but no more. Sorry this is completely unacceptable. More
by Malexanderj71
Employees Worked With
Service Department
April 15, 2023
The parts department inaccurately depicted a part on their website and sent out the wrong part. After contacting them and telling them of their mistake I was informed I had to pay for shipping a second their website and sent out the wrong part. After contacting them and telling them of their mistake I was informed I had to pay for shipping a second time to return the part to them. So, I have to pay for shipping twice for a mistake on their part. I was also informed that they MAY waive the restocking fee for THEIR MISTAKE. I would stay away from this company if this is what customer service looks like. More
by dmb0319
Employees Worked With
Internet parts sales department
February 16, 2023
I had an issue with the service dept and Scott was able to resolve my problem. He listened to me and handled it accordingly to resolve my problem. He listened to me and handled it accordingly More
by Arlen
Employees Worked With
December 09, 2022
I tried to have my 2021 Chevy Silverado in for service as the stereo has never worked right and Matt Cerreta Said and I quote! “You're a wonderful person! So glad I met you Lose my email and don't come ba the stereo has never worked right and Matt Cerreta Said and I quote! “You're a wonderful person! So glad I met you Lose my email and don't come back here again Matt Cerreta General Manager Managing Partner Van Chevrolet Buick GMC” Real professionals here got a 43,000$ truck that the seat belts don’t even work in the back the stereo cuts out and the visor mounts are already broken….! More
by Chadapitcher
Employees Worked With
Matt Cerreta
December 09, 2022
Matt Cerreta is the service manager and I quote “ You're a wonderful person! So glad I met you Lose my email and don't come back here again” Matt Cerreta General Manager Managing Partner Van Chevrolet a wonderful person! So glad I met you Lose my email and don't come back here again” Matt Cerreta General Manager Managing Partner Van Chevrolet Buick GMC Real professional!!!! More
by Chadapitcher
Employees Worked With
Matt Cerreta
