Van Cadillac

Awful and fraudulent dealership. Kim Kloth, the general management and particularly the sleazy service manager are worthless human beings. These people are unethical and provide ZERO customer service after management and particularly the sleazy service manager are worthless human beings. These people are unethical and provide ZERO customer service after the sale. Complaints have been filed with BBB of Kansas City, Cadillac, and the Attorney General of Missouri. This dealership engages in tactics to sell cars and extended service plans which are deceptive, completely dishonest and easily the worst in the business. I spent over $80,000 on a Cadillac and have received some of the most disrespectful interactions from everyone at this dealership, particularly Kim Kloth. This place is run like a Kia dealership, not a "Cadillac" dealership. Save yourself the hassle- shop anywhere else and avoid these immoral xxxx. More

I took my cadillac in on 7/26/13 for overheating issues they came back with an inpection sheet that said my cooling system passed their inpection but yet I still needed to replace a crossover exchange gask they came back with an inpection sheet that said my cooling system passed their inpection but yet I still needed to replace a crossover exchange gasket that would cost $1303.00 so I paid it and three days after getting it back my info center told me to check coolance level. So I called my advisor back and he told me to just fill it up, so I did. I continued to do this for a month, every week putting in a gallon of coolant. I called him back on 8/28/13 he said to bring it back in and they would not charge me for another inspection but they would get to the botton of it. I dropped my car off at 9 a.m. and by 11 a.m. they called saying I needed a $7900.00 motor or $4500.00 head gasket job. I asked for the inspection sheet so my advisor sent over without any questions, when I recieved I noticed that nothing was filled out so I called back and asked what the deal was and they said they would be happy to take off the $1303.00 that I already spent and I stated I feel like you should have asked my to come back when I called the first time so whatever happened to my car happened in your shop because none of these problems where there when I dropped off a month ago and I think you should honor your word and fix my car. MY advisor put me in contact with Steve the Service Manager and I asked him how they came to the conclusion and he didnt know but then put me in contact with his used car dept. So I called the GM Blake Flanning and he never called me back so I called my Attorney and he did not get an answer. More