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Van Bortel Subaru of Victor - Service Center
Victor, NY
36 Reviews
36 Reviews of Van Bortel Subaru of Victor - Service Center
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October 15, 2014
Excellent service department I called when my tire pressure light came on and asked if they could just look at it quick. They said come in today and they would squeeze me in. I I called when my tire pressure light came on and asked if they could just look at it quick. They said come in today and they would squeeze me in. I went and they took my car right back and also did an oil change without an appointment. They were friendly and professional and I was out of there quickly. Nice to know they can squeeze you in when you need something. More
by subaru1owner
Employees Worked With
Steve Mueller
October 12, 2014
Small town service big city expertise. From purchasing to getting my vehicle serviced.... It's been a great experience. The sales person worked with us to get exactly the vehicle I wanted From purchasing to getting my vehicle serviced.... It's been a great experience. The sales person worked with us to get exactly the vehicle I wanted. The finance person explained everything to me and was very patience. She gave me all my options. The service is always very knowledgeable and friendly. Love the shuttle service as they are very friendly as well. Thank you. More
by Chrismalycha
Employees Worked With
Finance, Jeremy Vitale, Gary Rood, Glenn Bortle
September 10, 2014
regular service excellent service, very personable .clean dealership. have purchased 6 Subaru's from this dealership and have recommended it to hundreds of others .t excellent service, very personable .clean dealership. have purchased 6 Subaru's from this dealership and have recommended it to hundreds of others .the finance department goes over and above to make you satisfied. service needs a bigger, newer facility!!!! More
by Bigbuck8
Employees Worked With
vince bozselli, Chris Bechtold
May 26, 2014
Van Bortel Subaru is wonderful They get my car right in for service, and usually takes less time than I was told. Love this dealership. This is my 3rd Subaru and I do not think I w They get my car right in for service, and usually takes less time than I was told. Love this dealership. This is my 3rd Subaru and I do not think I would buy another type of car. More
by PamRT
Employees Worked With
Sarah Gursslin
May 24, 2014
Great Experience I took my car to Van Bortel Subaru for its annual state safety inspection and was given the standard NYS safety inspection and the Van Bortel Subaru 2 I took my car to Van Bortel Subaru for its annual state safety inspection and was given the standard NYS safety inspection and the Van Bortel Subaru 28 multi-point inspection. On completion I was given a State Of New York Vehicle Inspection Report and a Van Bortel Subaru 28 Point Service Inspection Form report. The staff were courteous, friendly and prompt and the waiting room was comfortable. I was completely satisfied with my service experience and will be returning for service in the future, as needed. More
by customerBob
Employees Worked With
Sara Gursslin
August 10, 2010
The staff are friendly but their mission is to try to sell you as many parts as they can. Example: The support arm on the hatchback failed on one side. They came back with a recommendation that I fix bot sell you as many parts as they can. Example: The support arm on the hatchback failed on one side. They came back with a recommendation that I fix both sides as the one may be weakened (but is still working perfectly). Why? Why would you fix this before it has broken? The main issue was that my head gasket was leaking. This is a known Subaru issue and affects Subaru's all over the country. The fix is expensive. The sales manager blamed me and NY weather. Apparently, I missed the 60k maintenance with them - although I have this carried out at another garage. The worst was when I asked how much they would give me for a trade in value as the repairs are so costly. Well, this is a 2003 Outback with 83,000 miles with a full service record but had the big repair work (head gasket) yet to do... Edmunds gives a value of about $4,000 for rough condition. Van bortel value: $800. That was just insulting. The manager also was very upsetting by saying that my car wasn't safe to drive so I was in a panic and not thinking clearly. I had them stop work (thankfully) and they kept the car overnight. The next day when I had done some research (called my usual mechanic) and talked to the manager again, it turns out that my car isn't really unsafe but could, sometime in the unforeseeable future, break down. van Bortel puts my safety first, apparently. Really? Note: The car was driving GREAT. I only took it in because the sensors had gone and the check engine light was on (another Subaru problem). van Bortel wanted to do about $4k worth of work to make my car "safe" and in reality I spent about $500 and everything is great according to my other, very honest and reliable mechanic who we have worked with four years. I will have to have the head gasket replaced sometime but can wait a while and keep an eye on it until it is time to replace the timing belts. More
by eliza13
Employees Worked With
Frank
