Van Bortel Subaru of Victor - Service Center

high quality service and treated with respect I have always had excellent service, job done on time and reasonable cost. The customer is always treated with respect and concerns are attended to. I have always had excellent service, job done on time and reasonable cost. The customer is always treated with respect and concerns are attended to. More

Wonderful dealership! We bought our first Subaru at Van Bortel's six yrs ago. It was a friendly, smooth experience. Since then we have serviced our car here. That service We bought our first Subaru at Van Bortel's six yrs ago. It was a friendly, smooth experience. Since then we have serviced our car here. That service has been extraordinary! It is a class operation each step of the way with helpful, experienced people. My next car will be a Subaru from Van Bortel"s. Marylou Lagana More

Great service experience Being promptly greeted when entering to drop off my car for service and waited on in a timely manner is always appreciated. When I came back to pick Being promptly greeted when entering to drop off my car for service and waited on in a timely manner is always appreciated. When I came back to pick up my car, I received the same professional treatment upon entering the service area. It was a windy, rainy afternoon so I was asked to wait inside and someone drove my car up to the entrance for me. It's a standard I've come to expect when I visit VanBortel's and I haven't been disappointed yet! All businesses should take a lesson on customer service from them. More

The Van Bortel Team is awesome My wife and I are the owners of our 12th and 13th Subaru, all but the first couple being purchased at Van Bortel. We have had nothing but outstanding My wife and I are the owners of our 12th and 13th Subaru, all but the first couple being purchased at Van Bortel. We have had nothing but outstanding customer service from the Van Bortel Team from sales to service. We live 40 minutes from the Dealership and I always take our 2 outbacks to Van Bortel even for a simple oil change or inspection. The few times that we have needed a time consuming repair Van Bortel has provided an easy solution to transportation from low cost rentals to shuttle service. All of the folks at Van Bortel reach out to help customers. Well done. More

They care about their customers Recently a neighbor called me to tell me one of my headlights was out on my 2013 Subaru Outback. It just so happens it was Friday and I was leaving fo Recently a neighbor called me to tell me one of my headlights was out on my 2013 Subaru Outback. It just so happens it was Friday and I was leaving for another state on Sunday. I called to see if they would be able to get me in that day or Saturday to fix it, and they told me about their policy for headlights or tailights being out. "To come during normal service hours and they would fit me in because they don't want me driving a car in unsafe conditions." I drove there, they immediately took the car and promised it back to me within the hour. About 45 minutes later, they said I had a new headlamp. What great service! They are #1 in my book! More

Excellant Service My experience with Van Bortel Subaru has been absolutely extraordinary! This includes the car-buying process, as well as outstanding service after th My experience with Van Bortel Subaru has been absolutely extraordinary! This includes the car-buying process, as well as outstanding service after the sale. I highly recommend Van Bortel Subaru! More

Great Experience, Not So With Other Dealers In The Past I have been trying to find odd parts for my 2003 Subaru Baja on line for several weeks and have not had a lot of success. I went to VanBortal Subaru I have been trying to find odd parts for my 2003 Subaru Baja on line for several weeks and have not had a lot of success. I went to VanBortal Subaru in Victor finally, thinking it would cost a lot more than on line. IT DOES NOT! A very nice gentleman, Chris, from the parts counter introduced himself to me asking what he could help me with. I asked if he had the time for me to point out "on my Baja" what I needed. Not more that 3 seconds later, Chris was standing in front of me asking where I parked my car. He not only took the time to scan and look up my parts, but gave me suggestions on those no longer carried by Subaru. He was greta, the experience has rebuilt confidence in dealers (especially VanBortal, as we have three). Hat off to Chris, his knowledge, expertise, professionalism, and most of all cogenial/friendly demeanor. More

Superior, Excellent Had major engine work done. All individuals were very professional, courteous, and exceptionally pleasant. Always smiling and soft voiced. Could no Had major engine work done. All individuals were very professional, courteous, and exceptionally pleasant. Always smiling and soft voiced. Could not remember ever receiving such fine service. The front desk people, service rep who analyzed problem, technician who fixed engine and all others were great. The best auto place I have ever visited. Actually, the best business that I have had the privilege to work with. More

Above & Beyond I called to see if I could get an appointment at the beginning of the week, because I had a long trip coming up, and needed my car fixed quickly. They I called to see if I could get an appointment at the beginning of the week, because I had a long trip coming up, and needed my car fixed quickly. They were booked - but told me to bring it in anyway, as early as possible, and they'd try to fit it in. I showed up just after they opened Monday morning, and despite being very careful not to promise me anything timewise, they kept me updated, and had the problem diagnosed and then fixed, and I was headed home by noon! This was after several repairs, because they looked carefully at everything, and gave me a rundown of "This is your immediate problem - repair costs x; this is a related issue that is not a problem yet but will be in a year, replacement would cost x or cleaning would cost x; here's an unrelated problem we saw along the way, that is not causing you an issue at all right now, but may in the future, and would cost x" and let me choose what I wanted done after making sure I understood each piece approved. Also, the various repairs that I'd approved originally added up to almost $500, which I'd agreed to - but while the repairs were being done, my service representative took it upon himself to do a little research and find a program I qualified for that covered almost all of it. More

Happy Surprise To my delight, my car was ready ahead of schedule when I went for my recent service appointment! I've always had a good experience at Van Bortel. To my delight, my car was ready ahead of schedule when I went for my recent service appointment! I've always had a good experience at Van Bortel. More