Van Bortel Subaru of Victor

Excellent experience- very customer service oriented! I love Van Bortel Subaru! I love than I am a female and have no issues going into a dealership to buy a car. There’s no pressure, no hasseling, no iss I love Van Bortel Subaru! I love than I am a female and have no issues going into a dealership to buy a car. There’s no pressure, no hasseling, no issues. Sue did a great job listening to us and assisting us in figuring out what we were looking for in a car— at a price point we were comfortable with. I have and will continue to recommend them to everyone I know! This was our 6th purchase from Van Bortel. We’ve had a great experience each and every time! Thank you for making it so easy! More

very positive experience Theresa Scott assisted me with a Subaru lease 3 yrs. ago. It was a positive experience. So, this May 2019, I decided to buy a subaru forester. Theres Theresa Scott assisted me with a Subaru lease 3 yrs. ago. It was a positive experience. So, this May 2019, I decided to buy a subaru forester. Theresa again assisted me. She is such a joy to work with. She is professional, knowledgable and made me feel comfortable throughout the entire process . She worked hard to find me a car that fit my needs. I wouldn't hesitate to recommend Theresa and Van Bortel More

Very comfortable When I walked into Van Bortel Subaru, I was only interested in pricing the model I wanted. Sue sat down w me and we talked about the car I wanted and When I walked into Van Bortel Subaru, I was only interested in pricing the model I wanted. Sue sat down w me and we talked about the car I wanted and the price range with the different options. As it turned out, I was very comfortable discussing my own options and I was able to buy a new car that day. Sue was genuine without being anxious to sell a car. Thank you for a very comfortable experience. More

Always a great experience VanBortel Subaru of Victor and “my car guy” Cody Barkley are a great combination! I have been a VanBortel customer for many years and Cody “inherited VanBortel Subaru of Victor and “my car guy” Cody Barkley are a great combination! I have been a VanBortel customer for many years and Cody “inherited” me. He is great, detail-oriented, and is very skilled at customer service. Always a great experience at VanBortel and with Cody as their representative. More

Great Service Department - Great Sales Help I bought my first Subaru at Van Bortel in 1998 and had it serviced there regularly. Except for some growing pains early on (minor issues such as long I bought my first Subaru at Van Bortel in 1998 and had it serviced there regularly. Except for some growing pains early on (minor issues such as long waits for appointments and for paperwork after repairs were completed) when it because the largest Subaru dealer in the U.S., service has always been both competent and efficient . I have never had to take anything back. The buying experience in 1998 was excellent as well. When I bought my second Subaru, VanBortel did not have the car I wanted in stock and it would have taken too long to order one, so I bought from another dealer who had the exact model I wanted just come off the truck. I felt guilty about this, but I still brought the car to Van Bortel for nearly all of its service. (Service at the other dealer under warranty had proven to be disappointing.) More recently, I began a long process of looking for a new car. I typically keep a car for 9 - 10 years and so I spend a great deal of time on research before buying. I worked with Vince Bovenzi who spent all of the time I needed helping me to evaluate the choices and allowing me unlimited time to drive the cars. I have not bought yet, but I plan to do so soon. More

Awesome fix in minutes! I'm on the road endlessly every day around New York state, driving any and every brand of rental car brands every day. When my turn signal bulb went o I'm on the road endlessly every day around New York state, driving any and every brand of rental car brands every day. When my turn signal bulb went out mid road trip, I stopped by here and even on a Ford, the Van Bortel Subaru team was able to fix it in minutes with a smile. Truly awesome walk in "can you help me and fix it?" visit, solved and back on the road in no time. Nothing they won't do for you...is so true. Thank you! More

Top Flight Service Marnie is top flight. About a year ago my clutch (yes, I am one of the last remaining clutchers) needed an unscheduled replacement. Marnie and the Marnie is top flight. About a year ago my clutch (yes, I am one of the last remaining clutchers) needed an unscheduled replacement. Marnie and the Van Bortel Subaru team accommodated my need immediately in a manner so professional, convenient and expeditious, that going 'all the way to Victor' is worth the trip. S.RIchardson More

That was easy I was pretty sure a Subaru would be my next car, and I took the time to drive a Forester, Outback, and the new Impreza hatch. Driving all 3 was no is I was pretty sure a Subaru would be my next car, and I took the time to drive a Forester, Outback, and the new Impreza hatch. Driving all 3 was no issue, Vince had them lined up so I could drive one right after the other. Of those 3 I really liked the Outback and Vince was super easy to deal with. No pressure, just let me ask questions and come to my own conclusions. No "what monthly payment are you looking for" or "will you buy today" schtick. I don't buy new cars very often, so I did take the time to drive a Honda and a Toyota but given the price, feature set, and drivetrain -- Subaru can't be beat. So back I went for one final set of test drives and I made up my mind. I had done my research and we had settled on a deal in just a couple of minutes. Trade-in allowance was very fair. The best part was that the car I speced out was already on a truck on its way to the dealership. One thing I really liked about Van Bortel Subaru was that it felt less like a high-pressure stealership and more like a casual, laid-back place to spend an afternoon looking at cars. It's definitely busy, but you're looked after and everyone is super nice and personable. Not one smarmy, stereotypical car salesperson to be found. A genuinely fun experience all around and everyone is super responsive, via phone or email. More