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Van Bortel Subaru of Victor
Victor, NY
220 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 220 reviews
June 02, 2015
a trustworthy dealership I bought a used Subaru from Van Bortel a couple of years ago. I was pleased with the buying experience. Jim Pennell was wonderful. I also use this de I bought a used Subaru from Van Bortel a couple of years ago. I was pleased with the buying experience. Jim Pennell was wonderful. I also use this dealer for any required service. The service experience is a smooth operation. This dealership really does value each customer. I always get email confirmation for each appointment that I make . There is always a follow up email asking how about each service experience. I will exclusively use this dealership. More
by amegalo
Employees Worked With
Jim Pennell, Gary Rood, Chris Bechtold
May 12, 2015
One of the best new car buying experience ever After researching new cars and visiting my current car dealership, Volvo, my wife & I went to Van Bortel Subaru to look at the new remade 2015 Outback After researching new cars and visiting my current car dealership, Volvo, my wife & I went to Van Bortel Subaru to look at the new remade 2015 Outback. It was rated quite high and basically had everything my 2010 XC70 had, except better gas milage with AWD ... and much lower cost. We were only 'looking' but our Van Bortel salesman said I should drive one. We liked it and he showed us the 'numbers' and also looked at our car for trade-in. To my surprise, Van Bortel way was 'mirror' to the way Consumer Reports has advise readers to follow, which I have followed for years, with 'Van Bortel cost' and resale. Having done my research it was the suggested CR cost plus and trade-in also mirrored Edmonds 'blue-book' trade in for our area. The problem, there was a long wait for them and we were leaving by end of Feburary for 2 months. Our salesman said let us order it but if you find another car, just let us know and no obligation, no downpayment. Well the car did not come in HOWEVER, 'not your fault', and our salesman stated, if you still want it, it will be here for you when you come back! We came back on a Sunday, we arranged the financing with Van Vortel with a phone call from them while on my trip and picked up the car on Wedneday the week of my return ... all agreement honored and a very happy new car owner. Van Bortel went above & beyone and highly recommend them. I just wonder why the other dealers do not work that way. More
by Ernie
Employees Worked With
Nicholle Tecke, Jim Pennell
May 12, 2015
VanBortel want customers to be happy! I have been buying new cars for many years. My experience at VanBortel Subaru was unbelievable. Subaru is having a hard time keeping up production wit I have been buying new cars for many years. My experience at VanBortel Subaru was unbelievable. Subaru is having a hard time keeping up production with demand on Outbacks. During my three and a half month wait for delivery VanBortel did everything possible to keep me updated. It got to the point where sales manager Pete Rosser was calling me weekly. At delivery I asked to meet Pete. After a nice talk he said come with me to the Business Office. He then told the business manager to take an additional $500 off the invoice. He said it was because we were so patient. That speaks volumes for what kind of dealership they run. They really want people to be happy. The long wait for delivery was well worth it.This is probably the best car we have ever owned. More
by Dave V
Employees Worked With
Peter Rosser, Jim Pennell
May 08, 2015
Happy Days My experience with Van Bortels internet option was excellent and I would recommend its use to anyone. My wife and I were so pleased with the Impreza My experience with Van Bortels internet option was excellent and I would recommend its use to anyone. My wife and I were so pleased with the Impreza we purchased that we bought a second one for my wife! Happy motoring. More
by Pippen
Employees Worked With
Vince Bovenzi
May 07, 2015
They Really Do Want to Make You Happy! Everyone at Van Bortel says their top priority is making the customer happy and they show it. Not wanting to wait for the Outback I originally ordere Everyone at Van Bortel says their top priority is making the customer happy and they show it. Not wanting to wait for the Outback I originally ordered, I took delivery of a Forester which is a fine vehicle but not quite the car for me. The Van Bortel sales people and management went out of their way to work with me and ensure I got the car I really wanted. I now have my Outback and am one happy camper! More
by Happy Camper
Employees Worked With
Jessica Sanford, Peg Walsh, Kevin Hunt
May 01, 2015
Great Experience Would like to express the great experience at Van Bortel Subaru. It all started as soon as my wife and I entered the facility. We were welcomed and m Would like to express the great experience at Van Bortel Subaru. It all started as soon as my wife and I entered the facility. We were welcomed and made to feel as though we were long time friends. Sheryl and Steve the two people that we worked with most of time that we were there were just great people and were very knowledgable of the product that they were selling. Overall, this was the most comfortable I have ever felt while buying a car. More
by Paul Millhausen
Employees Worked With
Sheryl Diehl, Steve Durgo
April 27, 2015
No Haggle I hate car salespeople. I'm a commissioned extremely successful industrial sales rep and I know every sales trick in the book. I bought a Prius a few I hate car salespeople. I'm a commissioned extremely successful industrial sales rep and I know every sales trick in the book. I bought a Prius a few years back and it was the same old bull. I gotta talk to my manager. your cars not worth Blue Book. etc.etc.etc. waste my time bull. Van Bortel lays their best deal on you are first amazed, looking for something up a sleeve, but NO. It's the Van Bortel deal. No xx period. Third Subaru I bought there and it's a beauty. More
by Anthony C Gledhill
Employees Worked With
Vince Bovenzi
April 18, 2015
Great service. . . Great people. . . I bought my car here in 2004 and Van Bortel has kept it in excellent running order. Bringing the car in for service is a pleasant experience (how man I bought my car here in 2004 and Van Bortel has kept it in excellent running order. Bringing the car in for service is a pleasant experience (how many dealerships can you say that about!). The team is very responsive to questions and always willing to go the extra mile. The waiting area is very comfortable. I cannot say enough nice things. I have always been wary of car dealers but I fully trust Van Bortel. And I will not do business anywhere else. More
by Susan L
Employees Worked With
Theresa Scott, Marnie Race, Gary Rood, Steve Sevensma, Chris Bechtold
April 15, 2015
True meaning of customer service VanBortel's Service Team truly understands the meaning of customer service. An absolute pleasure to work with. Evening service hours 6 days a week! A VanBortel's Service Team truly understands the meaning of customer service. An absolute pleasure to work with. Evening service hours 6 days a week! Awesome. More
by TK
Employees Worked With
Gary Rood, Steve Mueller
April 15, 2015
Unexpected We came up from Ithaca, after my husband researched everything online. There was absolutely no pressure. We had all the time we wanted to look around We came up from Ithaca, after my husband researched everything online. There was absolutely no pressure. We had all the time we wanted to look around and even take a test drive. They even got the car ready the same day so we didn't have to come back. They could not have been more accommodating. I am already telling my friends how to get there and how nice everyone was. It was obvious that they valued our business More
by MaryRumsey
Employees Worked With
Vince Bovenzi, Steve Durgo
