Van Bortel Subaru of Victor

Excellent Sales Service I didn't have a good experience here in Delaware with a Subaru salesperson pushing an on-lot car, lying about order time for a new car, and undercutti I didn't have a good experience here in Delaware with a Subaru salesperson pushing an on-lot car, lying about order time for a new car, and undercutting by 20% on my trade-in. I was referred to Karl Lindemuth at Bortel Subaru 6.5 hours away who presented a number far beating any place else and hit the nail on the head for what I wanted and expected for my trade-in. I did my homework and research and his numbers were the most competitive. After purchase, any and all questions have since been addressed directly and immediately by Karl whenever they have come up. I will only deal with him for new Subarus from here on in. More

high quality service and treated with respect I have always had excellent service, job done on time and reasonable cost. The customer is always treated with respect and concerns are attended to. I have always had excellent service, job done on time and reasonable cost. The customer is always treated with respect and concerns are attended to. More

Terrific experience What a relief to be able to go to a dealership and get a price on a car without pressure or haggling or salesmen going to "the back" to consult with " What a relief to be able to go to a dealership and get a price on a car without pressure or haggling or salesmen going to "the back" to consult with "my manager". Everything went smoothly. Shawn communicated with us and followed up after we bought the impreza. And I love the car. The only negative is that the prices asked for extras (extended warranty, scotch guard, rust-proofing and service contract) seemed very high. We opted for none of these. More

Best Automobile Dealership Operation on the Planet Having now purchased a used vehicle and more currently leased a 2016 from Van Bortel Subaru in Victor, and having had some 50 years experience with si Having now purchased a used vehicle and more currently leased a 2016 from Van Bortel Subaru in Victor, and having had some 50 years experience with similar outlets, I can without reservation nor fear of contradiction say that Ms. Van Bortel has the finest example of such in existence. Anywhere. Ever. The degree of customer orientation, the lengths to which the staff go to ensure a good customer experience, the appearance of the physical plant, the professional appearance and demeanor of the staff, the generosity of company policies, the no horseplay pricing, and the superb quality of the product they're selling (used as well as new) all go to yielding a transaction which is as painless as possible, and is largely genuinely enjoyable (excepting the paying part!). Our purchase in 2010 of a 2005 Forester was facilitated by that consummate professional, Karl Lindemuth, so when we found ourselves in the market for a replacement, based on the felicitous earlier experience, it was he whom we sought out. Once again, Karl's encyclopaedic product knowledge, professional aura, no-pressure/no-nonsense approach, patience, and ability to convey large amounts of technical as well as financial information in a form we could understand, proved him to be exactly what we seek in representatives. In the course of our discussions, Karl was able to demonstrate to us that for the same amount of money out of pocket over the life of a used car loan or new car lease period would be roughly equivalent, and that at the end of that period we'd be ahead of the game in seeking a replacement at that point, which made our decision making process much shorter and easier. Karl is a great ambassador for the dealership, and a great asset to the customer. We so value Subarus generally and Van Bortel in particular, it is unlikely we shall ever do business with any other dealership. More

2016 Crosstrek Dec.5th The dealerships maintnance plan kicks back 1k if you buy a new car and your old car was serviced on schedule.That sealed the deal on purchase of the n The dealerships maintnance plan kicks back 1k if you buy a new car and your old car was serviced on schedule.That sealed the deal on purchase of the new car. Trade in value was fair = happy with the deal More

Wonderful dealership! We bought our first Subaru at Van Bortel's six yrs ago. It was a friendly, smooth experience. Since then we have serviced our car here. That service We bought our first Subaru at Van Bortel's six yrs ago. It was a friendly, smooth experience. Since then we have serviced our car here. That service has been extraordinary! It is a class operation each step of the way with helpful, experienced people. My next car will be a Subaru from Van Bortel"s. Marylou Lagana More

Treated like family My wife and I were told to ask for Mr Bovenzi, we came in as he was leaving to have dinner but he stayed late and helped us. Other than being a Mets My wife and I were told to ask for Mr Bovenzi, we came in as he was leaving to have dinner but he stayed late and helped us. Other than being a Mets fan, he was a very classy guy ;) He was genuine, very low pressure and patient as he walked me through multiple visits for my first lease and the 1,000 questions I had about leasing or buying. In the middle of waiting for the new 2016 models my old car completely broke down, and he did his best to get us the car faster than scheduled. Responds quickly to emails, and still happy to hear from us even after we drove it off the lot. Honestly I think bottom line he was a good person, and it really made the difference here. More

Great service experience Being promptly greeted when entering to drop off my car for service and waited on in a timely manner is always appreciated. When I came back to pick Being promptly greeted when entering to drop off my car for service and waited on in a timely manner is always appreciated. When I came back to pick up my car, I received the same professional treatment upon entering the service area. It was a windy, rainy afternoon so I was asked to wait inside and someone drove my car up to the entrance for me. It's a standard I've come to expect when I visit VanBortel's and I haven't been disappointed yet! All businesses should take a lesson on customer service from them. More

The Van Bortel Team is awesome My wife and I are the owners of our 12th and 13th Subaru, all but the first couple being purchased at Van Bortel. We have had nothing but outstanding My wife and I are the owners of our 12th and 13th Subaru, all but the first couple being purchased at Van Bortel. We have had nothing but outstanding customer service from the Van Bortel Team from sales to service. We live 40 minutes from the Dealership and I always take our 2 outbacks to Van Bortel even for a simple oil change or inspection. The few times that we have needed a time consuming repair Van Bortel has provided an easy solution to transportation from low cost rentals to shuttle service. All of the folks at Van Bortel reach out to help customers. Well done. More

They care about their customers Recently a neighbor called me to tell me one of my headlights was out on my 2013 Subaru Outback. It just so happens it was Friday and I was leaving fo Recently a neighbor called me to tell me one of my headlights was out on my 2013 Subaru Outback. It just so happens it was Friday and I was leaving for another state on Sunday. I called to see if they would be able to get me in that day or Saturday to fix it, and they told me about their policy for headlights or tailights being out. "To come during normal service hours and they would fit me in because they don't want me driving a car in unsafe conditions." I drove there, they immediately took the car and promised it back to me within the hour. About 45 minutes later, they said I had a new headlamp. What great service! They are #1 in my book! More