Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Van Bortel Subaru of Victor
Victor, NY
221 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 221 reviews
March 31, 2016
sub par experience - would not buy from here again My wife and I purchased a used forester XT here almost two weeks ago. Our sales person was nice enough and helpful, but honestly her job was easy. I My wife and I purchased a used forester XT here almost two weeks ago. Our sales person was nice enough and helpful, but honestly her job was easy. I knew what we wanted and we were prepared to pay cash. The no haggle pricing was nice and the experience looking at the car and what not was fine. The trouble started the moment they knew they had a sale. The business manager called to set up a time to pick up the car and originally it was to be at least two days. For a dealership of this size, I find this unacceptable. I can go into almost any dealership and walk out with a car and yet their inability to meet customer demands prevents this and this was even admitted to by their business manager. I got over that issue and scheduled a time to pick up the car two days later. I was then called and informed it would be three more days due to an open recall. My issue with this is that we were buying a $25k certified vehicle and the recall had been issued over a month before. A certified vehicle should not be on the lot with an open recall. I was getting frustrated and began looking elsewhere and wouldn't you know a local Honda dealership had a similar vehicle. I called and guess what? They were aware of the recall and already had their vehicle fixed. How is it the largest Subaru dealership in the area couldn't figure out how to do that. Fast forward, we still decide to buy the car. We reviewed the certification checklist and several "no's" were checked dealing with the interior. I actually asked what that was about and if rips had been found and was told by their business folks that "no, that means we didn't look at that". A few days after picking up the car I found a small rip in the drivers seat that we hadn't noticed before and I think I was flat out lied to. We looked at the vehicle during the evening with poor lighting. Yes, we should have spotted this but I think to push the sale through they resorted to lying. They also forgot to include an accessory we ordered, which they charged us more than $60 more than I can get the same item for through Amazon, so I had to drive back out to pick that up. Final straw was someone called to ask my opinion and experience. I explained all of this and was told that I would be contacted within 24 hours by a manager to address these concerns as they wanted to ensure everyone a great experience. Guess what? That was four days ago and no call. Take your Subaru business to Spurr in Brockport. By far a much better experience and dealership. Ms. VanBortel should be ashamed of this type of service. More
by Jon_npn
Employees Worked With
Steve Durgo- business manager, Jacob, Joelle(good sales person)
March 31, 2016
Best Car Dealer EVER I bought my 2016 Forester after research and after being a Toyota buyer in the past. I was so happy with the car and the dealership. Mrs. VanBortel I bought my 2016 Forester after research and after being a Toyota buyer in the past. I was so happy with the car and the dealership. Mrs. VanBortel runs an exemplary dealership, VInce Bovenzi my salesman was outstanding, never have I had the courteous treatment, from a highly intelligent, polite young man. Kevin Hunt, assisted me with the finances, and again, I was astounded at his level of professionalism, courtesy, and intelligence. Today I had my 6-month service visit, and again, nothing but the most courteous polite service advisors, and you feel great every encounter with any of the outstanding employees at Van Bortal. I am a Van Bortel Subaru buyer for life. I will never buy another automobile from any car dealer but Van Bortel. . More
by Marilyn
Employees Worked With
Gary Rood
March 31, 2016
Great Experience All around Overall I had a great experience. I had inquired about a used vehicle I saw on the site, and then showed up to the dealer later that day to look aroun Overall I had a great experience. I had inquired about a used vehicle I saw on the site, and then showed up to the dealer later that day to look around. I didn't see that I had received an email response, but I had. Joelle made a point to come over and introduce herself and take over helping me as she was following through with my initial email. The car I originally was looking at was no longer available, but she did a great job going through the list of over comparable vehicles that were also in my price range. I ended up with something a few years newer and with more features but at a price that I found incredibly reasonable. Jacob handled my initial finance and warranty conversations and helped me understand all of my options (I had never financed before, so this was huge). Both Joelle and Jacob took notes on the details of the car that I wanted addressed (minor scuffs, scratches, an extra key fab etc.). When I came to get the car, it looked brand new and someone took the time to go through every detail and initial setup of some of the car features. Tammi then met with me for final run around with paperwork and financing. She did incredibly job reaffirming everything I had already been told, as well as explaining some of the other fine print details on the millions of forms. I cannot express enough how pleased I was, everyone took great care of me and made my first time financing a car an enjoyable experience. More
by LEA
Employees Worked With
Jacob Anderson, Joelle Cort, Tammi Standen
March 24, 2016
GREAT EXPERIENCE Van Bortel is a great dealership,I would highly recommend them.Everyone that I dealt with was very patient ,and not high pressured,as I have experienc Van Bortel is a great dealership,I would highly recommend them.Everyone that I dealt with was very patient ,and not high pressured,as I have experienced in the past,with other dealers.It was a positive buying experience. More
by June Bug
Employees Worked With
Vince Bovenzi, Tammi Standen
March 23, 2016
2012 Forester and First Subaru When you bring your Subaru to Van Bortel Subaru for service, you are treated as wonderful as when you were buying it! They're Fantastic!! When you bring your Subaru to Van Bortel Subaru for service, you are treated as wonderful as when you were buying it! They're Fantastic!! More
by ConnieT
Employees Worked With
Mark Williams
March 16, 2016
MY car buying experience After 9 years and 146000 miles it was time to replace my Saturn Vue. As Saturn was not in business anymore and GM did not provide great service, I ne After 9 years and 146000 miles it was time to replace my Saturn Vue. As Saturn was not in business anymore and GM did not provide great service, I needed to look elsewhere. After reading multiple cars reviews, on line searches and customer satisfaction reports Toyota and Subaru where on the short list. A trusted relative pointed me to Van Bortel Subaru. For the first time in some 50 odd years of car ownership I traveled outside of county to purchase a car. I had to wait two months for delivery. Why? It was worth it. The sales staff was friendly, honest and did not pressure me after the on line searches. The pricing was great and a fair trade in for my car. When I picked up the car service staff assisted in showing us all the new features. I am now sold on Subaru. More
by G Michael Tubbs
Employees Worked With
Vince Bovenzi, Kevin Hunt
March 04, 2016
A great stress free dealership to work with. Leasing the 2016 Impreza this week was the 5th car from this dealership for me. I so much appreciate the fact that the deals are straight forward an Leasing the 2016 Impreza this week was the 5th car from this dealership for me. I so much appreciate the fact that the deals are straight forward and there is no negotiating or hassel. The sales reps are knowledgeable, helpful and very professional. As a senior, I liked the extra personnel that went over the "workings" of the car especially all the new features. I love my Impreza, it's a great car and the Van Bortal dealership is a great place. More
by E Teddi 3
Employees Worked With
Theresa Scott, Kevin Hunt
March 01, 2016
Two-Legacy Satisfied MY wife bought a 2016 Legacy , her "Dream Car" , from Van Bortel about six months ago. We took the car in for routine service last Saturday and I woun MY wife bought a 2016 Legacy , her "Dream Car" , from Van Bortel about six months ago. We took the car in for routine service last Saturday and I wound up trading my Honda Civic on a sweet 2013 Legacy with one previous owner and only 20K on it ! Also got a $50.00 gift card for test driving a 2016 Impreza. Special thanks to Shawn Pies and Dave Kaser for such a great deal and a fantastic experience. More
by legacy2
Employees Worked With
Dave Kaser, Shawn Pies
February 27, 2016
Best new-car buying experience ever! We recently bought a new Forester from VanBortel Subaru and are so glad we did. The dealership really provided attention and made us feel appreciated. We recently bought a new Forester from VanBortel Subaru and are so glad we did. The dealership really provided attention and made us feel appreciated. The deal was an exceptional value and the process a pleasure. Special commendations to Vince Bovenzi, Dave Kaser and Sherry Guest. More
by HappyBuyer
Employees Worked With
Dave Kaser, Sherry Guest, Vince Bovenzi
February 11, 2016
Excellent dealership I purchased a 2015 Subaru Outback last year. I had several problems with it right from the start (too many to list). My salesman, Vince, suggested I s I purchased a 2015 Subaru Outback last year. I had several problems with it right from the start (too many to list). My salesman, Vince, suggested I speak to Kitty Van Bortel, owner. She reimbursed me for my travel expenses and offered to replace the car. A slight mix up in everyone understanding what she wanted to do, besides, there's a waiting list for this car (4 months). So it took longer than it probably would have, but on Monday the transaction took place. I now have a 2016 Outback at no additional cost to me. In all of my 50 years of buying cars I have never seen or heard of a dealer doing something like this. Many YAHOOS to "Kitty Van Bortel". Please consider purchasing your next vehicle from her. More
by garno3
Employees Worked With
Bryon Triglianos, service, Nicole & Kevin, finance., Kitty VanBortel, Vince Bovenzi
