Van Bortel Subaru of Victor

Best Car Dealer EVER I bought my 2016 Forester after research and after being a Toyota buyer in the past. I was so happy with the car and the dealership. Mrs. VanBortel I bought my 2016 Forester after research and after being a Toyota buyer in the past. I was so happy with the car and the dealership. Mrs. VanBortel runs an exemplary dealership, VInce Bovenzi my salesman was outstanding, never have I had the courteous treatment, from a highly intelligent, polite young man. Kevin Hunt, assisted me with the finances, and again, I was astounded at his level of professionalism, courtesy, and intelligence. Today I had my 6-month service visit, and again, nothing but the most courteous polite service advisors, and you feel great every encounter with any of the outstanding employees at Van Bortal. I am a Van Bortel Subaru buyer for life. I will never buy another automobile from any car dealer but Van Bortel. . More

Great Experience All around Overall I had a great experience. I had inquired about a used vehicle I saw on the site, and then showed up to the dealer later that day to look aroun Overall I had a great experience. I had inquired about a used vehicle I saw on the site, and then showed up to the dealer later that day to look around. I didn't see that I had received an email response, but I had. Joelle made a point to come over and introduce herself and take over helping me as she was following through with my initial email. The car I originally was looking at was no longer available, but she did a great job going through the list of over comparable vehicles that were also in my price range. I ended up with something a few years newer and with more features but at a price that I found incredibly reasonable. Jacob handled my initial finance and warranty conversations and helped me understand all of my options (I had never financed before, so this was huge). Both Joelle and Jacob took notes on the details of the car that I wanted addressed (minor scuffs, scratches, an extra key fab etc.). When I came to get the car, it looked brand new and someone took the time to go through every detail and initial setup of some of the car features. Tammi then met with me for final run around with paperwork and financing. She did incredibly job reaffirming everything I had already been told, as well as explaining some of the other fine print details on the millions of forms. I cannot express enough how pleased I was, everyone took great care of me and made my first time financing a car an enjoyable experience. More

GREAT EXPERIENCE Van Bortel is a great dealership,I would highly recommend them.Everyone that I dealt with was very patient ,and not high pressured,as I have experienc Van Bortel is a great dealership,I would highly recommend them.Everyone that I dealt with was very patient ,and not high pressured,as I have experienced in the past,with other dealers.It was a positive buying experience. More

2012 Forester and First Subaru When you bring your Subaru to Van Bortel Subaru for service, you are treated as wonderful as when you were buying it! They're Fantastic!! When you bring your Subaru to Van Bortel Subaru for service, you are treated as wonderful as when you were buying it! They're Fantastic!! More

MY car buying experience After 9 years and 146000 miles it was time to replace my Saturn Vue. As Saturn was not in business anymore and GM did not provide great service, I ne After 9 years and 146000 miles it was time to replace my Saturn Vue. As Saturn was not in business anymore and GM did not provide great service, I needed to look elsewhere. After reading multiple cars reviews, on line searches and customer satisfaction reports Toyota and Subaru where on the short list. A trusted relative pointed me to Van Bortel Subaru. For the first time in some 50 odd years of car ownership I traveled outside of county to purchase a car. I had to wait two months for delivery. Why? It was worth it. The sales staff was friendly, honest and did not pressure me after the on line searches. The pricing was great and a fair trade in for my car. When I picked up the car service staff assisted in showing us all the new features. I am now sold on Subaru. More

A great stress free dealership to work with. Leasing the 2016 Impreza this week was the 5th car from this dealership for me. I so much appreciate the fact that the deals are straight forward an Leasing the 2016 Impreza this week was the 5th car from this dealership for me. I so much appreciate the fact that the deals are straight forward and there is no negotiating or hassel. The sales reps are knowledgeable, helpful and very professional. As a senior, I liked the extra personnel that went over the "workings" of the car especially all the new features. I love my Impreza, it's a great car and the Van Bortal dealership is a great place. More

Two-Legacy Satisfied MY wife bought a 2016 Legacy , her "Dream Car" , from Van Bortel about six months ago. We took the car in for routine service last Saturday and I woun MY wife bought a 2016 Legacy , her "Dream Car" , from Van Bortel about six months ago. We took the car in for routine service last Saturday and I wound up trading my Honda Civic on a sweet 2013 Legacy with one previous owner and only 20K on it ! Also got a $50.00 gift card for test driving a 2016 Impreza. Special thanks to Shawn Pies and Dave Kaser for such a great deal and a fantastic experience. More

Best new-car buying experience ever! We recently bought a new Forester from VanBortel Subaru and are so glad we did. The dealership really provided attention and made us feel appreciated. We recently bought a new Forester from VanBortel Subaru and are so glad we did. The dealership really provided attention and made us feel appreciated. The deal was an exceptional value and the process a pleasure. Special commendations to Vince Bovenzi, Dave Kaser and Sherry Guest. More

Excellent dealership I purchased a 2015 Subaru Outback last year. I had several problems with it right from the start (too many to list). My salesman, Vince, suggested I s I purchased a 2015 Subaru Outback last year. I had several problems with it right from the start (too many to list). My salesman, Vince, suggested I speak to Kitty Van Bortel, owner. She reimbursed me for my travel expenses and offered to replace the car. A slight mix up in everyone understanding what she wanted to do, besides, there's a waiting list for this car (4 months). So it took longer than it probably would have, but on Monday the transaction took place. I now have a 2016 Outback at no additional cost to me. In all of my 50 years of buying cars I have never seen or heard of a dealer doing something like this. Many YAHOOS to "Kitty Van Bortel". Please consider purchasing your next vehicle from her. More

New Vehicle Purchase My wife was in the market for a new vehicle and so we had stopped at a few dealerships in the Syracuse area which is only 40 minutes from home. She ha My wife was in the market for a new vehicle and so we had stopped at a few dealerships in the Syracuse area which is only 40 minutes from home. She had her mind set on a certain make and I on a Subaru as I had read numerous articles on both vehicles. After convincing her to at least look at the Subaru Forester we stopped by the local Subaru dealer and she fell in love with it. After the usual test drive with the salesman there explaining all the fancy features of the car we went back and talked trade in value, any sale prices and rock bottom price of the car. Of course the Salesman had to excuse himself to talk to his manager, and the typical waiting period, etc. We left there not quite satisfied with the whole process, it is only 40 minutes from home when service is needed. Our neighbors suggest we try VanBortel in Victor, NY which is 1 hour and 30 minutes from home. Well to make a long stor short we dealt with Vince Bovenzi and walked out of there with a new vehicle at a significance savings. The VanBortel salepeople were very courteous, there was no pressure, we test drove the vehicle without the dealer who said to "take it for a drive and have fun". we sat and talked new car price and trade in price and walked away very satisfied with the whole experience. So if I'm willing to drive 1-1/2 hours from home to by a vehicle then that must say something for VanBortel. Also dealt with Kevin Hunt who processed the final paper work when picking up tje new vehicle and Jake who was an absolute riot to talk to as he went over the eletronics and how everything worked. I would definetly recommend VanBortels to friends and relatives and will continue to do business there in the future. More