Van Bortel Subaru of Victor

Extraordinary Experience My experience at Van Bortel was a very extraordinary one. Our salesman, Jim Bertino was wonderful. He never once made us feel pressured. Jim went o My experience at Van Bortel was a very extraordinary one. Our salesman, Jim Bertino was wonderful. He never once made us feel pressured. Jim went out of his way to get us the cars that we wanted to test drive. He is very knowledgeable and answered all of our questions. There was great communication after we ordered our Outback. We never had to wonder when our vehicle was going to arrive. When we came in to pick up our vehicle, Nichole Locke was so helpful and knowledgeable as well. Sherry Guest showed us all of our interior and exterior features on our Outback. It was truly a wonderful experience and I would highly recommend Van Bortel Subaru to all of my friends and family. More

Only good things to say! We've been VanBortel customers since 2002 and just purchased our fifth Subaru from them. Previously, we'd never bought more than one car from any de We've been VanBortel customers since 2002 and just purchased our fifth Subaru from them. Previously, we'd never bought more than one car from any dealer. The entire VanBortel team is totally customer-focused which makes the buying experience stress-free. The showroom is immaculate with numerous amenities, and the staff is neatly dressed and well-groomed. We recently survived a roll-over accident in which our almost new Forester was totaled and, as the Subaru ad says, "We walked away." The emergency responders told us if we'd been driving anything but a Subaru, we probably wouldn't have survived, let alone escaped with only very minor injuries...yet another reason we keep returning to VanBortel; their product is the best! When we went to buy a replacement vehicle, the employees were more focused on our well-being than on selling us another car. Our only "complaint" is that one of the used cars we identified on-line had been sold. Fortunately, we found several others which were available. Our salesperson, Jim Pennell, put a hold on them and had them ready for us to test-drive when we arrived. Thanks, Jim! More

The best dealership I have encountered When I bought my new Subaru, I explored the various dealerships and chose VanBortel as I found them above board, helpful in helping me choose the vehi When I bought my new Subaru, I explored the various dealerships and chose VanBortel as I found them above board, helpful in helping me choose the vehicle I desired, the ease with which I worked with my sales person Gymboree I found them above board, helpful in helping me choose the vehicle I desired, the ease with which I worked with my sales person Jim Bertino, the fair pricing and most recently the excellent service staff. It has been a pleasure to work with such a professional organization. Bob Israel More

Integrity This is a low pressure sales environment geared towards service rather than pushing product. The day I received a phone call alerting me that my Outba This is a low pressure sales environment geared towards service rather than pushing product. The day I received a phone call alerting me that my Outback came in, I received a second call with a bad news-good news ring to it. The bad news was that there was a mistake on my order. The Outback came in with the Navigation Moonroof + Eyesight Assist, etc. option, which we had not ordered. This has a MSRP tag of $3,490. The good news: it was Subaru's mistake, so we got it au gratis. More

Welcoming from the minute I walked through the doors!! This was by far the best car buying experience of my life!! The staff made me feel comfortable from the minute I walked through the door. I have alrea This was by far the best car buying experience of my life!! The staff made me feel comfortable from the minute I walked through the door. I have already recommended Van Bortle to numerous friends. Keep up the great work, everyone at Van Bortle is willing to go the extra mile for their customers. More

Stress free experience This was by far the best new car buying experience ever. I dealt with Jeremy in sales, Dave, Steve and Jessica also assisted in the process. Everyone This was by far the best new car buying experience ever. I dealt with Jeremy in sales, Dave, Steve and Jessica also assisted in the process. Everyone was exceptional and I thank you all. More

Wonderful experience Upon leaving the dealership, we both agreed that we made the right choice by buying our new Subaru from Van Bortle's. Since then, we have told anyone Upon leaving the dealership, we both agreed that we made the right choice by buying our new Subaru from Van Bortle's. Since then, we have told anyone who will listen about the great customer service provided by everyone we encountered at the dealership. The purchace of our Forester my have been the best retail transaction we have experienced (sorry Wegemans). More

This is how a new car sale should be! First time Subaru owner and we're extremely happy with our new Forester! Van Bortel Subaru has the right formula! Stop shopping around and head to Va First time Subaru owner and we're extremely happy with our new Forester! Van Bortel Subaru has the right formula! Stop shopping around and head to Van Bortel's :) More

No Stress There was a team that ultimately made my car buying experience at Van Bortel successful and without stress. But it all started with a knowledgeable a There was a team that ultimately made my car buying experience at Van Bortel successful and without stress. But it all started with a knowledgeable and patient salesman, James Bertino. James helped me from the moment we walked through the door and requested to test ride a vehicle. From there we went other places and came back and James helped us, talking us through different phases. James answered my emails and phone calls. Another test ride, more talk about the vehicle. We had lots of questions, hadn't purchased a new car in over ten years. We have our new car and are very happy with it. I never realized how important a part the salesman plays in the car buying decision. Thank you James for making our experience stress-free. More

Finally a dealership that gets it! I am so over the moon about my experience at Van Bortel Subaru. I have shopped around on and off for a while now, but I just couldn't stand the way I I am so over the moon about my experience at Van Bortel Subaru. I have shopped around on and off for a while now, but I just couldn't stand the way I was being treated at most places. This was the 1st place where the minute I set foot on the lot I was treated with respect and patience. Buying a car is a big deal and is very expensive so it was important to me to be sure I was buying the right one. In other places I felt rushed into a decision and worse yet, I felt pushed into vehicles that I was not sure about. At Van Bortel my sales associate, Jim, was everything I could have hoped for. He let me try different things, he ran numbers on my top two and gave me the privacy and time to make my decision. After I committed I called about accessories and he had them all set when I picked up the vehicle. In the week following, several members of the Van Bortel team followed up with me. I highly recommend them and will never go elsewhere again! More