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Van Bortel Subaru of Rochester
Rochester, NY
145 Reviews
Van Bortel Subaru of Rochester, located at 4211 W Henrietta Rd. in Rochester, NY, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 145 reviews
March 11, 2019
Great Experience No pressure. Easy transaction.It was important to our family to purchase a safe vehicle for our new driver in the household. We found it with a Subaru No pressure. Easy transaction.It was important to our family to purchase a safe vehicle for our new driver in the household. We found it with a Subaru Forester. Nate took the time to explain all the features and was patient during our decision process. More
by Destinare
Employees Worked With
Nate Chandler
March 11, 2019
My businesses relationship with Nate Chandler I have known Nate Chandler for over 10 years. I have successfully completed several Corvette purchases with him during this period of time. Although I I have known Nate Chandler for over 10 years. I have successfully completed several Corvette purchases with him during this period of time. Although I have never purchased a Subaru before, I would consider doing so in the future if I could work with Nate. He’s the best! More
by Bfranasiak
Employees Worked With
Nate Chandler
March 11, 2019
Trustworthy Professional and excellent follow up to problems with price. Enthusiastic and knowledgeable about process. Excellent attention to details and responde Professional and excellent follow up to problems with price. Enthusiastic and knowledgeable about process. Excellent attention to details and responded to all questions about the car. More
by drmatt
Employees Worked With
Nate Chandler
March 11, 2019
Great staff very welcoming and no pressure Nate was a great salesmen. I told him what I wanted in a car and he found it had it shipped there and didnt pressure me to buy it. Everyone was very w Nate was a great salesmen. I told him what I wanted in a car and he found it had it shipped there and didnt pressure me to buy it. Everyone was very welcoming and didnt make me wait when I was ready to purchase. They had everything ready to go when I got there to make a quick and easy purchase. More
by Julie C
Employees Worked With
Nate Chandler, Michael Hryhorenko
February 10, 2019
Brandon and Pete, Kitty and Ruth Wanna buy a car from a vending machine? Me neither. That human experience when one is making such a relatively gigantic decision is so vital. But I Wanna buy a car from a vending machine? Me neither. That human experience when one is making such a relatively gigantic decision is so vital. But I have to say, buying from Van Bortel Subaru of Rochester was such a smooth operation, it was almost like buying from a vending machine, but with that human element we crave at the time we anxiously part with our (hopefully) beloved vehicle and replace it with the new (or new to us) "family member." From the front desk women (wish I remembered their names, sorry, they were awesome!) to Pete, to the used car manager, to Brandon's polite and perfect manner, I couldn't have been more pleased. The add to it that the coffee was sublime, the fireplace so classy, and Ruth... I mean RUTH - a delight of efficiency and right hand to Kitty for over two decades. Stephanie in finance was also perfect. I hope I didn't leave out any names! Back to Brandon. Brandon got back to my texts quickly and efficiently. I'm not the easiest customer (not by a long shot) since I tend to be anxious, as many are when they are dealing with car buying. There were times when I sent a LOT of questions his way. He took it all in stride. I also asked him to air out the vehicle (new car smell isn't my fav, as it is largely chemicals to which I'm sensitive...) and take off the body side panels, have the paperwork pre-printed, and and and... he did all of that like a champ. Thank you Kitty Van Bortel, for your awesome establishment and accommodating and friendly team. More
by Lindsay
Employees Worked With
Brandon, Pete, Ruth, Stephanie, Kitty, Brandon Piacentino
