Van Bortel Subaru of Rochester

Professional and job done right!! Would recommend this dealership! From the time you enter to the time you leave with a loaner vehicle you know you and your vehicle are in good hands! Would recommend this dealership! From the time you enter to the time you leave with a loaner vehicle you know you and your vehicle are in good hands! The communication to the one on one service there is never a doubt once I leave this dealership. More

Exceptional service I returned to Van Bortel's dealership four months after purchasing my 2016 Suburu Forester. I wasn't sure if I wanted to keep it because i wasn't sure I returned to Van Bortel's dealership four months after purchasing my 2016 Suburu Forester. I wasn't sure if I wanted to keep it because i wasn't sure it fit my needs. I was concerned about its seemingly over- size frame as well as the increased rollover factor of SUV vehicles. Ben Azam met me in the showroom and my fears began to fade. He assured me that the dealership was committed to my happiness with whatever vehicle I chose. He listened to my needs and began showing me smaller vehicles, like the Impreza and the CrossTrek to test drive. In addition, he went to the National Highway Traffic Safety Administration (NHTSA) website and I was able to read the stats about my 2016's rating for potential rollover, from an unbiased source. These facts, coupled with my test driving of other models helped me arrive at a conclusion I could happily live with. I commend Ben for his professionalism, patience and genuine concern for my satisfaction. I am deeply grateful for his employ at your dealership. I will continue to recommend Subaru, especially the West Henrietta dealership, to friends and family. More

Most Professional I've Experience In The Area The crew deliver great service im a short time. Unlike MOST other dealers, these guys are transparent in sales and pricing, they are straightforward a The crew deliver great service im a short time. Unlike MOST other dealers, these guys are transparent in sales and pricing, they are straightforward and don't attempt to pull shady tricks (I had one shady experience at "D" and 2 at "H", really unpleasant) Subaru people are ones that I fully trust, from multiple experiences when I needed them. The dealership environment at Subaru makes the waiting time pass quickly; Ckean, generous and comfortable. TBH. their after- sales service is making me pre-decide what's my next car is gonna be. More

Best in town Just a pleasant and stress free experience. Everyone was nice and when I had questions they answered the phone. Got what I wanted and on time. Just a pleasant and stress free experience. Everyone was nice and when I had questions they answered the phone. Got what I wanted and on time. More

Service for electrical issue Good experience. Met some nice people in the waiting area, which was very nice. The service took a little more time than estimated, but very pleased Good experience. Met some nice people in the waiting area, which was very nice. The service took a little more time than estimated, but very pleased with the service overall. More

Overall professionalism! From the minute I stepped foot in the dealership to pick up my new 2020 Subaru Accent Limited I was so impressed. From our greeting at the desk to ou From the minute I stepped foot in the dealership to pick up my new 2020 Subaru Accent Limited I was so impressed. From our greeting at the desk to our short wait in the nice wait room, to the snacks offered to just the overall general kindness and good feeling I felt, I would highly (and I have already) recommend Van Bortel to my friends and family. Loving my new ride, it does just about everything for me except drive!!!! More

Prompt action and total satisfaction We brought the crosstrek in as there was a mystery stain appearing on the passenger seat. There was no spillage. We did not know what it was. They wer We brought the crosstrek in as there was a mystery stain appearing on the passenger seat. There was no spillage. We did not know what it was. They were able to remove the stain promptly. The whole ting took about 15 minutes More

Not a great quality vehicle. Terrible repairs. Have had the vehicle in twice within the first few months. Repairs were poorly done and interior left falling apart and greasy. No follow up from ma Have had the vehicle in twice within the first few months. Repairs were poorly done and interior left falling apart and greasy. No follow up from manager after told to expect a call. More

Great Dealership The best car buying experience I have ever had. - no pressure - answered all my questions - thorough explanation of all the features of the car - The best car buying experience I have ever had. - no pressure - answered all my questions - thorough explanation of all the features of the car - very friendly More

Usually top notch This visit was not so good. As a business owner I know mistakes happen .when they were done with my car for a recall part .When my nephew went to pick This visit was not so good. As a business owner I know mistakes happen .when they were done with my car for a recall part .When my nephew went to pick it up he found it in parking lot with running .service had been closed for over two hours More