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Van Bortel Ford - Service Center

East Rochester, NY

4.5
286 Reviews

286 Reviews of Van Bortel Ford - Service Center

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August 07, 2022

I can't speak highly enough of my Claxton and my experience with Van Bortel Ford. I've purchased and leased several vehicles and have always received a fair deal. I wouldn't think of getting a For More

by nuclear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claxton Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Anne
October 14, 2021

Every interaction we have had is a positive experience! Very responsive and friendly! Service with a smile! More

by Kwroblewski17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Zemaitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Bowers
Nov 19, 2021 -

Van Bortel Ford responded

Thank you so much!

Nov 19, 2021 -

Van Bortel Ford responded

Excellent, thank you so much!

October 14, 2021

The car service is normally good here, but this time the steering wheel was left greasy and dirty. More

by rcndrappa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2021

Service reps are knowledgeable and courteous and explain what’s necessary and not pushy on recommended services. More

by alapolla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Van Bortel Ford responded

Excellent, thank you so much!

October 10, 2021

Stopped for tire air. Currently drive Chevy bought at Van Bortel but didn't know if I could stop at Van Bortel Ford. The Ford service people were extremely nice and made me feel welcomed. This reinforces the More

by Manoclass
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2021

Basic service was done as promised while I waited so I’m a happy camper. More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2021

Excellent service. I was in and out in 40 minutes. I recommend vanbortal Ford. I come here all the time because of their workmanship. I would come back again. The people here are very friendly and h More

by S.lobo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2021

They know me and got me in and out ver fast. They know my car and gave me a heads up for the future appointments More

by Chucksterhat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim
August 05, 2021

Wonderful and thorough service and attention to customers and their needs. More

by jacmitch50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2021 -

Van Bortel Ford responded

Thank you so much!

August 03, 2021

Service was fast and completed on time.Very friendly Service was fast and completed on time. Very friendly service employees. More

by Ronkoh45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2021 -

Van Bortel Ford responded

Excellent, thank you so much!