Van Bortel Ford

It was time for my son to buy a new truck and he had a few things that he really wanted: newer, 4x4, black, a regular cab that the seat can actually recline and an MP3/usb port for his ipod/phone and such few things that he really wanted: newer, 4x4, black, a regular cab that the seat can actually recline and an MP3/usb port for his ipod/phone and such. My job, as usual, is to be the facilitator and negotiator. It is what it is with many car dealerships and most buyers dread the thought of the ordeal they'll go through buying a new car. My son didn't want to get taken advantage of and of course neither did I want to see that. Anyway, we did our homework and found several trucks that fit the bill. His range was 25k and finding low mileage recent trucks in nice shape at that price is tough. We assumed that we couldn't get new since the price points were near 40k. We spent alot of time and gas tracking down trucks after we spent hours online. We ended up at Van Bortel on Marsh Rd in Fairport (East Rochester) and worked with Matt German who was their internet guy. I've purchased 3 other vehicles from this location previously under different ownership, but there was always a professionalism present. This was no exception. Upon entering, a salesman approached us and asked if were being helped and all I said was that I talked to the internet guy and he went and got him, unlike another dealership where the rep just said "He's not here, but he'd just turn you over to me anyway." Right away we knew to watch out at that place. My point is that right off the bat the salesman (Clayton) showed us that there was HONOR and honesty at the Van Bortel dealership. The sales staff all wore suits and ties and acted in the kind of manner that I EXPECT when I'm spending alot of money. Suits and ties don't necessarily make for a great experience, but here it seemed as if it was the way it was supposed to be. In fact we were at another dealership that trashed Van Bortel for wearing ties. Really. Matt was as professional as it gets, extremely knowledgeable and friendly, answering every question and making us feel like he, as well as the dealership, was actually GLAD we were there to give them a chance to sell us a truck. When's the last time you were at a store and you knew they were actually glad you were there? Think about that for a minute. So, anyway, Matt found several rebates for us, sold us the truck at 300.00 under invoice, took care of financing, didn't get flustered with tough questions, didn't push us for things we didn't want, and the bottom line was he put my son in a BRAND NEW F-150 4X4 STX for the same price as some 3 year old trucks we had seen with 40,000 miles on them. Every single facet of our "buying experience" was attended to, every question answered and every expectation met or exceeded. This is EXACTLY how car buying is supposed to be and frankly what I expected from the get-go. This is NOT what we experienced anywhere else. More

Parked in my garage, my car wouldn't start. Triple A came. Towed to Fairport Ford on April 2, 2011. I rode in the tow truck. The service department was full up but Guy Kalpin took a look at the car. came. Towed to Fairport Ford on April 2, 2011. I rode in the tow truck. The service department was full up but Guy Kalpin took a look at the car. He determined it wasn't anything major. So, instead of having me hitch a ride home (it was late on Saturday: they were open til 8pm) they did their best to work me in. About 1 1/2 hours later, I was on my way; a very happy senior woman. Today I looked up Fairport Ford's telephone number online and came across some very negative reviews which were submitted when the company was owned by Mr. Cortese. I want those who read the negative reviews to know that Fairport Ford has been taken over by Kitty VanBortel. I bought my Ford 500 from Cortese, so I feel very qualified to say there has been a huge change in the way the new management team's customer care is handled. More