Van Bortel Ford

New Car Pruchase We dealt with Claxton Wells from Van Bortel ford purchasing a 2015 Ford Edge. Claxton was great to work with. Very low pressure and he worked vary har We dealt with Claxton Wells from Van Bortel ford purchasing a 2015 Ford Edge. Claxton was great to work with. Very low pressure and he worked vary hard to get us exactly what we wanted and worked just as hard to get the vehicle at a price we wanted to pay. Claxton spent a lot of time with us and really cared about what we wanted at a price we wanted. We wound up ordering a vehicle with the options we wanted on it. Our experience was great. At the time of delivery, Matt German spent almost 2 hours with us going over all the features of the vehicle, which were many, and setting up all of the technical / sync options. I haven't had a dealer pay this much attention to detail in a long time. (I have purchased many vehicles over the years) They also treated us very fairly on our trade vehicle. More

TRANSIT CONNECT -TITANIUM PURCHASE Working with Matt German on the purchase of my 2014 Transit Connect-Titanium was an absolute pleasure and enjoyable experience. Unlike my past dealing Working with Matt German on the purchase of my 2014 Transit Connect-Titanium was an absolute pleasure and enjoyable experience. Unlike my past dealings with car salesmen, man was zero pressure, courteous, knowledgeable, friendly and very eager to answer all my questions. His willingness to promptly return phone calls and e-mails really demonstrated his desire to work with me and ensure my questions and concerns were addressed. I feel Matt was very instrumental in my deciding to purchase the vehicle from Van Bortel Ford. Matt was also very fair with me concerning the trade-in of my 2006 F-150 as well as locating additional discounts I was entitled to with Ford. I very much like the arrangement that Van Bortel has with Ziebart as I would have done that anyway without their assistance but it was so much easier and cheaper using Van Bortel as my liason with Ziebart.. Matt was instrumental in my going with the additional extended warranty plan as he was fully capable of explaining the plans benefits. Brandon Wood was also a very valuable resource in displaying the various plan options and associated pricing to me and fielding any questions I had. In conclusion, I am 200% satisfied with my car buying experience with Van Bortel due in large to the interfaces I had with Matt and Brandon. Not to mention I got a great new vehicle!! Next stop: Van Bortel's Service Dept. I have been a loyal Henderson Ford customer for the past 15 years but am willing to see how Van Bortel compares in terms of service. THANKS FOR A GREAT CAR BUYING EXPERIENCE AND PRICE! Gregg Joss 2 Bainbridge Lane Webster, NY 14580 585-857-4385 More

WOW -- Incredible Customer Service from the start!!! I had been experiencing problems with my clutch on my 2006 Mustang. In calling the dealership I usually got to, they were not able to get me in til b I had been experiencing problems with my clutch on my 2006 Mustang. In calling the dealership I usually got to, they were not able to get me in til beginning of June. So I had a friend say call Van Bortel and see what they can do. Immediately called, and without hesitation they were able to set-up an appointment for me that same week. Upon arriving to their Ford Dealership on Marsh Road, I was greeted by members of their staff at 6:30am with a "good morning, how can we help you today". Doug Hicks was assigned to me, and immediately asked one of the Service Tech (Steve R.) to take a look at my car to see what he thought, and before I could meet Steve at my car; he had gotten out confirmed it was the clutch, and explained to me (in language that I would easily understand) what the issue was, and what needed to be done. As this is my only vehicle, I let Doug know that I would need a loaner car if the clutch could not be replaced that same day. Throughout the morning Doug called to keep me posted, and when he called to confirm the cost, parts, etc. -- he let me know that one of the parts which was indicated to be in stock was not, but was being ordered, and would be in the next day. He then said, I've already lined up a loaner car for me through a Rental Car Company, and simply need to know what time I could pick up the rental car. Doug let me know what all of the paperwork for the loaner car was done, he could confirm the pick up time for me, and that I was all set. I have never experienced a level of customer service like this before. Very impressed I truly have to say, Doug and Steve throughout the process explained everything to me, and what I could expect. A stressful experienced was truly made less stressful by Doug, Steve, and the Service Dept Team; even Jeff who brought me to work that morning. I would highly recommended Van Bortel Ford to anyone who has a Ford vehicle and is looking for quality service, and a level of customer service that cannot be matched. Matter of fact, I now will be bringing my vehicle to Van Bortel for any and all service needs. You have made a customer for life!!!! More

Exceptional-AGAIN! I had such a good experience five years ago, I returned for my next purchase. Super respectful sales people who DO NOT pressure you in any way. Tota I had such a good experience five years ago, I returned for my next purchase. Super respectful sales people who DO NOT pressure you in any way. Totally amazed at the amount of time they are willing to take with the customer to answer questions and discuss vehicle options. Purchase process was super smooth and stress free-loved that there wasn't any "haggling" involved. I had researched what I was trading and buying-the prices for each were extremely competitive. The entire staff made sure I was comfortable with the purchase and followed up with me a few days layer to make sure all was well. No question about it-I will buy from Van Bortel again and highly encourage others to do so as well! More

Wonderful Car Buying Experience at Van Bortel Ford My wife and I had a wonderful experience with a recent Ford Fusion purchase courtesy of Charles Sarratori and the helpful staff at Van Bortel Ford. Fr My wife and I had a wonderful experience with a recent Ford Fusion purchase courtesy of Charles Sarratori and the helpful staff at Van Bortel Ford. From the initial test drive through to delivery, Charlie took the time to answer our questions and offer suggestions in a truly “no pressure” fashion. I took the time to solicit quotes from several area Ford dealers, and beyond the fact that Charlie went above-and-beyond in getting us to a number we were comfortable with, I really appreciated his being upfront with us about all costs and being true to his word throughout the entire process. As we have a young child, cutting the total amount of time at the dealership was very important, and in this Van Bortel really excelled. On delivery day, we were in and out the door with all paperwork signed and keys in hand within 1 hour. Simply put, this was the best car buying experience we’ve ever had, and I wholeheartedly recommend Charles and the team at Van Bortel for your Ford needs. More

Van Bortel Ford does it right! Once again, Van Bortel exceeded my expectations. I stopped there because my windshield wiper fluid sprayers were not working properly. I didn't have a Once again, Van Bortel exceeded my expectations. I stopped there because my windshield wiper fluid sprayers were not working properly. I didn't have an appointment but drove into the Quick Lane. I was greeted by Kelly who said they would be glad to look at it. While my car was being looked at, she noticed my NYS inspection was due this month and asked if I would like them to do that as well. I ended up being there for only about 40 minutes, my washers were fixed and my car inspected. Try and do THAT at another dealer -- I don't think so The staff at Van Bortel is awesome and I would recommend them to anyone! Thank you Ms. Van Bortel for a great experience. More

Winter coming...tires almost worn out Rebecca and Guy exceeded my expectations this week. While technically the "60000 mile" tires I had were not yet worn out (with 1-3/32 of tread to g Rebecca and Guy exceeded my expectations this week. While technically the "60000 mile" tires I had were not yet worn out (with 1-3/32 of tread to go), there were only 38,000 miles on them and winter is looming. I was given a pro-rated discount a new set of tires. Because the original brand was on backorder, I was given the option to buy a different brand. On top of that, they matched the competitive price for the different brand. It's the great customer service that keeps us coming back (from Chili). More

Excellent smooth easy transaction. I just purchased a vehicle through Van Bortel Ford and I was very impressed. Everything was organized and done very professionally. I came from New Je I just purchased a vehicle through Van Bortel Ford and I was very impressed. Everything was organized and done very professionally. I came from New Jersey to pick a car up. When I got there the truck was parked right out front all prepared along with all the paperwork. I was in and out within 10 minutes. They also pushed to get the rate I needed to meet my needs. Very pleased. More

Ordered an F350 We have purchased 2 vehicles in the past and from our 1st purchase we knew that we needed to look no further for a dealership we could trust. We are a We have purchased 2 vehicles in the past and from our 1st purchase we knew that we needed to look no further for a dealership we could trust. We are anxiously awaiting our 3rd purchase, a new F350 which our salesman Paul Bowers helped us build. We will be purchasing a truck camper in the near future and Paul was very knowledgeable about the "extras" that we needed for a safe truck/camper package. The same day we were making our truck purchase we also asked if the service department could do a LOF on our 2009 Fusion (we were overdue). They happily squeezed us in and asked us if we wanted to have them replace a tail light bulb (we said yes). We LOVE Van Bortel Ford, Paul Bowers and the Service Department! More

Help with compassion!! My car decided to die one day after work. Being a single mom with no one here in NY to help I remembered my friend saying what great work Van Bortel My car decided to die one day after work. Being a single mom with no one here in NY to help I remembered my friend saying what great work Van Bortel did. So I had my car towed there and prayed for the best. I found Rebecca and Andrew helpful, supportive and professional when I was stressed and with no way home. I was given a loaner for the long time my car was being worked on. When I came to pick it up the wonderful people in the cashiers office helped me with the payment and even found my lost jacket. Ryan helped me understand the bill and warranty. Compassion, support and professionalism. Great team, great job and you have a new customer for life!! Thank you for taking great care of me when you could have taken advantage instead. Integrity!! WOW! More