Van Bortel Ford

Stress free buying experience After using the service department at Van Bortel for the past few years, I had made up my mind that when the time came to buy a new vehicle, I wanted After using the service department at Van Bortel for the past few years, I had made up my mind that when the time came to buy a new vehicle, I wanted to purchase it here. A couple of weeks ago, I found a Ford Fusion on Van Bortel's website that I was interested in. I went to the dealership and was immediately greeted by Chris Pelow. I stated what I was interested in and we went out to look at the car. After a test drive, we made the deal. Van Bortel even gave me more for my trade than I had expected. It took less than two hours and we made a deal. After doing extensive web research, I saved about $1,500-$2,000 by shopping here. I have been very pleased in the past with my service experience here and now I can highly recommend Van Bortel for sales as well. A no-pressure, friendly dealership that actually cares about their customers! I even received a card with Kitty Van Bortel's personal cell number if I ever have an issue and want to talk to her!! How many times have you been given the owner's cell number at any other dealership? That is just another thing that speaks to their commitment to a great customer experience. Thank you Chris, Bryan and the Van Bortel team for doing it right! More

Warranty Work I recently had major replacement done under the power train warranty. From start to finish, the experience could not have been better. Very appreciati I recently had major replacement done under the power train warranty. From start to finish, the experience could not have been better. Very appreciative for all efforts from everyone I came in contact with. More

Once Again Excellent Customer Services I had gone on-line earlier in the week to schedule an appointment to bring my vehicle in to have two snow tires placed on the front as I already had s I had gone on-line earlier in the week to schedule an appointment to bring my vehicle in to have two snow tires placed on the front as I already had snow tires on the rear. My appointment was confirmed for Saturday (11/28). On Friday morning received a call from the person who oversees the appointment scheduling as she noticed that I had not included information as to the make/brand of snow tires which I wanted to purchase. As she stated to me, "we don't want you to come in on Saturday morning only to find out we do not have the tires in stock". I was able to get all of the information which was needed, called her back, and within 15-20 minutes she called backed having checked with the Parts Dept to confirm that they did have the snow tires in stock, and they would see me on Saturday. For me it is the little details that make the difference. I continue to be impressed with the level of customer service which each employees at VanBortal displays each time I have gone to the Marsh Road location. Continue to be a customer for life! More

Tire Purchase and Tire Pressure Sensor After calling a different Rochester Ford Dealer with little to no assistance, I called Van Bortel and spoke with Ryan in the service department. He i After calling a different Rochester Ford Dealer with little to no assistance, I called Van Bortel and spoke with Ryan in the service department. He immediately answered my questions regarding the type of replacement tires needed for a 2013 Ford Focus and determined that the tires I wanted were in stock for a Saturday appointment with Quick Lane. I also needed a tire pressure sensor fixed on a tire that had already been replaced due to a flat. They double checked to assure there was no actual leak and then agreed that it was simply a missing sensor. Finally, there was a foam piece over the speakers in the rear of the vehicle that had deteriorated due to sun damage. They fixed it too for a nominal $8 and had the vehicle ready to roll early in the afternoon. Ryan was patient in answering my questions and provided excellent customer service that is unfortunately rare these days. Just an all around great experience. More

Customer service I recently went it to have my F150 serviced. The consultant told me a price but when the final bill was printed, it was $70.00 higher than the price I recently went it to have my F150 serviced. The consultant told me a price but when the final bill was printed, it was $70.00 higher than the price he had told me. The consultant looked at the bill and compared it to the price he had scribbled down earlier. Without hesitation, he changed the bill to the lower price. He explained he had forgotten to add one of the charges to the initial price but that it was his mistake and that they stick by their quotes. More

Recent Service Appointment I continue to be so impressed with the level of customer service which is provided by the team at Van Bortal Ford. Not only did Rocco explain to me f I continue to be so impressed with the level of customer service which is provided by the team at Van Bortal Ford. Not only did Rocco explain to me following the appt a couple of things to keep an eye on, he let me know that if it was something they felt needed to be addressed and taken care of immediately they would, but as he said "We are not going to let you drive away in a vehicle that we know there is an issue with and thus not safe, but this is not the case". He further stated at my next routine service appt they would look to see if the item needed to be replaced then. Also while I was there another customer was waiting for their vehicle and the service was taking longer than anticipated, knowing the time constraints that the customer was under; the Service Manager came out and not only apologized, but had set him up with a loaner so that he could get to practice that he was scheduled to run. As the Manager said, we want to make sure you car is serviced properly, but also don't want you to miss the practice either. Again, it simply goes to speak to the level of customer services and care which is shown by the team at Van Bortal Ford. More

Buying a new from John Barrett Thank you John with helping me with my wonderful experience with leasing my new fusion. John was super helpful throughout the process. Thanks again I' Thank you John with helping me with my wonderful experience with leasing my new fusion. John was super helpful throughout the process. Thanks again I'll definitely be leasing another car from John again. More

Ford van puchase I was impressed with the knowledge, professionalism and friendliness of Jake and Brandon. They are the reason I rate the dealership a 10 out of 10, no I was impressed with the knowledge, professionalism and friendliness of Jake and Brandon. They are the reason I rate the dealership a 10 out of 10, no high pressure and no BS just straight forward honest dealing, super. More

Fantastic, informative experience Jake McClelland was recommended to me by a neighbor who loved her Van Bortle experience. I was not disappointed. I had just spent 4 long hours at anot Jake McClelland was recommended to me by a neighbor who loved her Van Bortle experience. I was not disappointed. I had just spent 4 long hours at another dealership trying to get facts and figures on an Escape. I was exhausted and totally frustrated with the salesperson. After spending an hour with Jake, I had taken a test drive and went home with facts, figures and the pros and cons of leasing vs. buying. We discussed the many options available and Jake helped me sort through them and figure out what was best for me. I returned today and was greeted warmly and professionally. I will pick up my 2016 Escape in a few days. I can't say enough wonderful things about the total Van Bortle experience. I never had such a good time spending money !!!!! Do yourself a favor and visit them....You won't be disappointed......I promise !!!!! More

Great. experience Pleasure working with Charles Sarritoti and Van Bottle staff meet our requirements. Charles was very customer focussed. This Escape is my wife's firs Pleasure working with Charles Sarritoti and Van Bottle staff meet our requirements. Charles was very customer focussed. This Escape is my wife's first SUV and she is loves it. I've driven it once on a day trip and it exceeded my expectations. Handling(FWD), power (240HP), quietness, ride and comfort were excellent. Dave Fairport,NY More