Van Bortel Ford

Best dealership I have been at. Looking for a SUV, carefully with many other dealers, my final one was Van Bortel and they had what I was looking for. I got a 2015 Nissan Juke, and i Looking for a SUV, carefully with many other dealers, my final one was Van Bortel and they had what I was looking for. I got a 2015 Nissan Juke, and in white like I wanted, this dealership treats you as how they want to be treated if our positions were reversed. George Lunney knew what he was doing and answered my questions and more....took home the SUV the very same day. Answered phone calls and emails promptly and with courtesy. More

Van Bortel Ford - Best experience ever! I purchased my third car from Steve Miller earlier this spring. He did a great job finding me the car that I wanted at a fair price. Steve does just a I purchased my third car from Steve Miller earlier this spring. He did a great job finding me the car that I wanted at a fair price. Steve does just a great job that I took my daughter to Van Bortel Ford when she needed a car for college. I will be returning for my 4th car in a few years! More

Van Bortel Ford – One-of-a-Kind Dealer! After much deliberation, research and comparison shopping, we decided to purchase a 2016 Ford Edge. To estimate its cost, we used Ford’s online “Buil After much deliberation, research and comparison shopping, we decided to purchase a 2016 Ford Edge. To estimate its cost, we used Ford’s online “Build and Configure” tool. Within 21 minutes, we received an email from Matt German, a personable and knowledgeable sales rep at Van Bortel Ford in East Rochester. Matt’s email provided Van Bortel’s selling price for the Edge we had just configured, including current rebates! A few minutes later, he called to personally introduce himself and explain Van Bortel’s pricing and sales policies. We set up an appointment and met Matt, who was armed with answers to every question we posed. After another test drive, we decided to order the Edge. Matt competed the necessary paperwork, and introduced us to Brandon Wood, who explained Ford’s extended warranty and other optional add-on packages. Our new Edge arrived within the original delivery window and we went back to Van Bortel to pick it up. This time, Matt introduced us to Mark Hawkins, a virtual walking encyclopedia of Ford’s latest technology. Mark spent an hour explaining all of the new gadgets and even answered our questions regarding our 2014 Ford Fusion! Finally, Matt introduced us to Bryan Zemaitis, who carefully explained all of the important points in our Ford Credit contract. We have purchased 10 new cars over the past four decades and have never found the experience to be as enjoyable as it was at Van Bortel Ford. Matt, Mark, Brandon, Bryan and the others we met there were friendly, professional and never too busy to answer questions and make us feel like family. From our first impressions through vehicle delivery, Van Bortel Ford has truly been a one-of-a-kind dealer! More

Best experience ever! We were treated like royalty they were all very pleasant only dealership to even try to find Escape we wanted!! Took time to go through how all the We were treated like royalty they were all very pleasant only dealership to even try to find Escape we wanted!! Took time to go through how all the new things worked, put blu tooth on my phone didnot have to do. Every single item was addressed! Super experience and employees, recommend Van Bortel in E Rochester very highly!! More

Van Bortal Ford made my experience worth the 45 mile drive. Van Bortel Ford takes the stress out of purchasing a vehicle. I bought a 2016 F-150; got a great deal, honest up front with no surprises. Lee Daubens Van Bortel Ford takes the stress out of purchasing a vehicle. I bought a 2016 F-150; got a great deal, honest up front with no surprises. Lee Daubenspeck Sales Manager and Christen Lanzalaco Sales Rep were second to none in service professionalism, respect and friendliness. And lastly I can't leave out Mark Hawkins Delivery Specialist who gave me all the time I needed going over my F-150 features head to toe . He was attentive to detail and presented with an awesome attitude. Thanks Mark. Van Bortal Ford made my experience worth the 45 mile drive. :-) More

GREAT DEALER Great dealer and sales person to work with. Would recomend to friends. would buy again from this dealer and sales person. The transaction was easy and Great dealer and sales person to work with. Would recomend to friends. would buy again from this dealer and sales person. The transaction was easy and fast. More

Great people great service! I am so pleased with the service and professionalism received at Van Bortel Ford. Just wanna thank Paul Bowers and Brandon Wood for getting things don I am so pleased with the service and professionalism received at Van Bortel Ford. Just wanna thank Paul Bowers and Brandon Wood for getting things done in a timely manor and for all the kindness. I highly recommend this dealership to anyone looking for new or used vehicle purchases. I also want to say that I will not EVER buy a car anywhere else but here! and that Paul is the absolute greatest. Thanks Guys!!!! More

Great Experience I recently purchased a used F-150 from Paul Bowers. I have been looking for just the right vehicle to replace one that wasn't a good fit for me. Paul I recently purchased a used F-150 from Paul Bowers. I have been looking for just the right vehicle to replace one that wasn't a good fit for me. Paul was very helpful when contacted answering my questions and helping close the deal with Bryan from finance. I have purchased many vehicles from Paul over the years and I highly recommend him and Van Bortel Ford for your next purchase. More

Customer Service of the Highest Level I have brought by 2006 Ford Mustang in for service about 1-1/2 weeks ago. Needed a new battery and alternator. On Saturday (2/27) the battery light I have brought by 2006 Ford Mustang in for service about 1-1/2 weeks ago. Needed a new battery and alternator. On Saturday (2/27) the battery light came one. I immediately went to Van Bortal for them to check out the issue. It was determined there was a problem with the newly installed alternator, and due to the fact that they did not have in stock for my vehicle; I was given a loaner car for the weekend and through Monday. Upon arriving to Van Bortal late Monday to pick up my vehicle; I was presented with a bill/invoice with a ZERO balance. I was surprised and I had expected to lay for labor; but to not have to pay for anything was a pleasant surprised. It was explained to be by Doug and then Rocco -- that the issue was due to a faulty part which was installed, and that I was not going to be charged for the placement for labor. Also Karen (Cashier) had signed me up for their Rewards Program, and ensured that I was given credit for past repairs which occurred during the last year. She did this without even asking, and it was so appreciated. Once again the level of customer service and doing what it right for the customer -- is just how they do things. It does not go unnoticed by me. I would HIGHLY recommend them!!!! More

Van Bortel Ford continues to not disappoint For the last 1-1/2 years, I have been bringing my vehicle to Van Bortel Ford for service. My service appointment on Friday, once again did not disapp For the last 1-1/2 years, I have been bringing my vehicle to Van Bortel Ford for service. My service appointment on Friday, once again did not disappointment as to the service provided, but also the customer service provided. Rocco and all of the Service Team are the best. Even Bob, who drives the Courtesy Shuttle is the best. As I always say, it is the little things that count and mean the most, and that is what they continue to do at Van Bortel; ensure that all of the little things are done right. Highly recommend them!!! More