
Van Bortel Ford
East Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Quality Service and Respect My vehicle was serviced professionally and I was treated very respectfully with friendly staff. Nice waiting area with coffee and showroom is nice to My vehicle was serviced professionally and I was treated very respectfully with friendly staff. Nice waiting area with coffee and showroom is nice to walk around look at cars while I wait. Driver service available and if needed they will loan me a car. A quality Ford dealership. More
Fantastic customer service and attention to detail Steve found perfect escape in my price range and options. He wisely reminded me to bring my title and gave me a fair price for my 3009 kia Steve found perfect escape in my price range and options. He wisely reminded me to bring my title and gave me a fair price for my 3009 kia More
Love my new truck I loved this dealship with their no hassle pricing. I went in told them what I wanted and had a truck picked out within the hour. The price is flat ou I loved this dealship with their no hassle pricing. I went in told them what I wanted and had a truck picked out within the hour. The price is flat out none of the running to my boss back and forth nonsense for hours and magically the price drops hundreds of dollars after you waste half your day there. I also took advantage of their loaner program which gets you into an essentially new truck for a discounted price! More
Awesome experience Shopping for a vehicle is normally a nightmare. Most dealerships that I’ve been to were a complete struggle to make a fair deal happen. Van Bortel For Shopping for a vehicle is normally a nightmare. Most dealerships that I’ve been to were a complete struggle to make a fair deal happen. Van Bortel Ford was a breath of fresh air. Matt German’s sales approach was perfect. He was down to earth, easy going, very accommodating, and a pleasure to work with. Matt didn’t try to play the typical games of hiding numbers; he told me straight up this is what the dealership can do and this is how much the dealership is making off of this deal. At the end of the day, Matt and his manager were able to meet me with a deal that was fair and I couldn’t be happier. If they continue to run their business this way, I wouldn’t bother going any where else for a car. Shopping at Van Bortel was very low stress; I would highly recommend this dealership. More
Leasing experience First time leasing and had a great experience! I was greeted with friendly faces and it’s a great atmosphere! Felt comfortable and confident that I w First time leasing and had a great experience! I was greeted with friendly faces and it’s a great atmosphere! Felt comfortable and confident that I was getting a fair deal! More
Dan Happ Dan was very helpful and nice! He helped me find the car that fit my needs and listened to what I wanted. I definitely recommend him! Dan was very helpful and nice! He helped me find the car that fit my needs and listened to what I wanted. I definitely recommend him! More

Dan Happ!!!!! Kind, transparent, genuine, helpful, professional, encouraging, receptive, patient, responsive. All the best traits for working with someone on the se Kind, transparent, genuine, helpful, professional, encouraging, receptive, patient, responsive. All the best traits for working with someone on the second largest purchase of my life. More
The easiest car buying experience I have ever had. Dan Happ was the most genuine and honest salesman I have ever dealt with in 20 years. He was upfront about pricing, trade-in value, warranties, etc. I Dan Happ was the most genuine and honest salesman I have ever dealt with in 20 years. He was upfront about pricing, trade-in value, warranties, etc. If you in the market for a vehicle you owe it to yourself to call Dan Happ at Van Bortel Ford !!! More
Awesome buying experience Me and my wife went in to just look at 2018 ford explorers Steve miller greeted us and immediately you could tell this was a different car buying expe Me and my wife went in to just look at 2018 ford explorers Steve miller greeted us and immediately you could tell this was a different car buying experience he was not pushy at all answered all of our questions went over all the options we had and as a result we ended up buying a 2018 Explorer thanks Steve will definitely be back again More
Very Professional dealership We just finished purchasing our 3rd vehicle from Claxton Wells at Van Bortel Ford (our 4th from this dealership). The staff we have dealt with are ver We just finished purchasing our 3rd vehicle from Claxton Wells at Van Bortel Ford (our 4th from this dealership). The staff we have dealt with are very professional and personable. Claxton showed us all the purchase options available and explained the pros and cons of each. He spent a good deal of time to find the car we wanted and got it to us in a very short time and at a price we feel was very good. More