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Van Bortel Ford

East Rochester, NY

4.7
527 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You! Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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71 Marsh Rd.

East Rochester, NY

14445

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Showing 527 reviews

September 27, 2018

Quality Service and Respect My vehicle was serviced professionally and I was treated very respectfully with friendly staff. Nice waiting area with coffee and showroom is nice to More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Ann
Sep 27, 2018 -

Van Bortel Ford responded

Thank you John, we appreciate your feedback just as much as your business!! Glad we could help!

September 27, 2018

Fantastic customer service and attention to detail Steve found perfect escape in my price range and options. He wisely reminded me to bring my title and gave me a fair price for my 3009 kia More

by Lacey2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2018

Love my new truck I loved this dealship with their no hassle pricing. I went in told them what I wanted and had a truck picked out within the hour. The price is flat ou More

by Ford1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Zemaitis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Happ
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2018

Awesome experience Shopping for a vehicle is normally a nightmare. Most dealerships that I’ve been to were a complete struggle to make a fair deal happen. Van Bortel For More

by Password1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt German
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2018

Leasing experience First time leasing and had a great experience! I was greeted with friendly faces and it’s a great atmosphere! Felt comfortable and confident that I w More

by Mengert001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake McClelland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Zemaitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Bowers
September 03, 2018

Dan Happ Dan was very helpful and nice! He helped me find the car that fit my needs and listened to what I wanted. I definitely recommend him! More

by Author
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Happ
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2018

Dan Happ!!!!! Kind, transparent, genuine, helpful, professional, encouraging, receptive, patient, responsive. All the best traits for working with someone on the se More

by "author"
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Happ
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2018

The easiest car buying experience I have ever had. Dan Happ was the most genuine and honest salesman I have ever dealt with in 20 years. He was upfront about pricing, trade-in value, warranties, etc. I More

by Jamison Caccamise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Happ
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2018

Awesome buying experience Me and my wife went in to just look at 2018 ford explorers Steve miller greeted us and immediately you could tell this was a different car buying expe More

by Carbuff1625
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake McClelland
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2018

Very Professional dealership We just finished purchasing our 3rd vehicle from Claxton Wells at Van Bortel Ford (our 4th from this dealership). The staff we have dealt with are ver More

by Bruce H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claxton Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Zemaitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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