Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Van Bortel Ford
East Rochester, NY
549 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 549 reviews
March 26, 2026
Very friendly people the wait wasnt long at all and explained how they work was done explained how they work was done More
by w699044152
Employees Worked With
March 01, 2026
Salesman was professional and at delivery car orientation was informative and excellent. I would not hesitate to recommend Van Bortel to anyone looking to buy or lease. was informative and excellent. I would not hesitate to recommend Van Bortel to anyone looking to buy or lease. More
by Don
February 19, 2026
They seem to have a hard time keeping commitments on timing with regard to vehicle readiness for pickup (new vehicle) and service (after sale). When calling, there was a game of finger pointing. None timing with regard to vehicle readiness for pickup (new vehicle) and service (after sale). When calling, there was a game of finger pointing. None of this was horrible, just unprofessional and wasting my time. New vehicle customer, treated kinda like old news. Probably similar to any dealers these days. More
by Usahockey
Employees Worked With
February 14, 2026
Fourth new vehicle I've ordered through this dealership, and each time there was never any high pressure, hidden costs/fees, or misleading pricing. Sales staff is always friendly and very helpful. Communica and each time there was never any high pressure, hidden costs/fees, or misleading pricing. Sales staff is always friendly and very helpful. Communication from Claxton was timely. Get all my servicing done there. Highly recommend. More
by Admiral ElJay
February 10, 2026
The best service department. Want a brake job on a Saturday with no appointment? Got it. Any brand. Faster and better than the actual dealers of the cars we own. Want a brake job on a Saturday with no appointment? Got it. Any brand. Faster and better than the actual dealers of the cars we own. More
by GregInNy
Employees Worked With
February 01, 2026
Great experience buying a car at this dealership. Very friendly salespeople and quick service. Very satisfied customer. Thanks Very friendly salespeople and quick service. Very satisfied customer. Thanks More
by Peterson49
January 31, 2026
I just took delivery of my new 2026 Ford Ranger, and once again, Kitty and her team proved why I refuse to shop anywhere else. I have bought every single car I have ever owned from Kitty Van Bortel, and the again, Kitty and her team proved why I refuse to shop anywhere else. I have bought every single car I have ever owned from Kitty Van Bortel, and the experience is always the same: honest, respectful, and completely transparent. There are no games and no pressure—just a fair price and a team that actually cares about their customers. From the simple ordering process to the thorough walkthrough of the new truck's technology, the level of service is unmatched. If you want to take the stress out of buying a vehicle, go see Kitty. There’s a reason I’ve been a loyal customer for life. More
by nargis1@gmail.com
Employees Worked With
January 21, 2026
Friendly and helpful staff Excellent price no surprises Has a great inventory Totally upfront on their website and in person Best Ford Dealer in the area surprises Has a great inventory Totally upfront on their website and in person Best Ford Dealer in the area More
by swathes-musings.0t@icloud.com
Employees Worked With
December 30, 2025
Brought my Bronco in for oil change and NYS inspection. All complete in under 3 hours. They provided transportation back home and picked me up to get my car. Perfect. All complete in under 3 hours. They provided transportation back home and picked me up to get my car. Perfect. More
by malonemj
Employees Worked With
November 19, 2025
The service & staff are amazing ! Doug went above and beyond with helping me with an older jeep repair, and Shelby in parts got the part we were searching for. I bring 4 vehicles ther Doug went above and beyond with helping me with an older jeep repair, and Shelby in parts got the part we were searching for. I bring 4 vehicles there & won't go anywhere else for purchasing or service. Frank & Tim are the best in quick lane too! Steve is our go to salesperson. I can't say enough good things about Van Bortel Ford! More
by juliecrodda
