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Van Bortel Ford

East Rochester, NY

4.7
522 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You! Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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71 Marsh Rd.

East Rochester, NY

14445

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Showing 522 reviews

September 07, 2024

I called Dan inquiring about getting a used yellow ford ranger. He met with me and called me a couple days later. Very professional and punctual. More

by Zeker81
Recommend Dealer
Yes
Employees Worked With
Dan Happ
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024

Van Bortel Ford made my buying experience a pleasure. Everyone is super friendly and helpful the minute you arrive.Steve Miller was my salesperson and he did a fantastic job. Steve always returned my cal More

by jdombro2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake McClelland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Hawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2024

Been buying my vehicles from Christin and Vanbortel for over 20 years. I feel comfortable and she treats me with respect and is very knowledgeable about her products. More

by Cal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christin Lanzalaco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Hawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2024

I called this morning regarding buying out our lease. Dan Happ was extremely knowledgable, honest, efficient, and friendly. He offered a simple answers with a straightforward no pressure process. More

by MelissaBee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Happ
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2024

I set up an appointment for my 2012 F150 to have a heater/AC blower motor switch repaired. The wait time was a month. I told the service rep what was going on as the fan switch worked in only the 2 hi More

by rdtrhythm57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2023

Dan Happ is AWESOME! Best car dealership experience, ever! My wife and I have never been so favorably impressed. To start, the overall atmosphere/ambiance of the showr More

by Chris & Tanya
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Hawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Happ
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2023

Fantastic dealership to buy a car from! Would highly recommend for sure. Would buy from again! More

by Fordgirl0307
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Happ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwayne Holmes
November 02, 2023

As always a cut above the rest. Welcoming, courteous and professional. A superb dealer with superb service. More

by rott1776
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2023

No pressure and a great team. Been taking my trucks to them the last 15 years in service . Sales was also great when I bought my last truck 3 years ago More

by Jrprochbass
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt German
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake McClelland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christin Lanzalaco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Fiorica
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2023

Great atmosphere and sales staff. No pressure, fast transaction and easy process. Very good tech support. More

by rrcqui6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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