Valley Motor City - Service Center

I brought my new vehicle which I purchased at this dealer in four times for the same problem. The steering wheel was off center from the day I purchased it. When they it was "fixed" it was off center the ot in four times for the same problem. The steering wheel was off center from the day I purchased it. When they it was "fixed" it was off center the other way. Brought it back for a tire rotation and had severe vibration. The "fix" for this was to rotate tire back and drive for a couple thousand miles. This caused my tires to wear unevenly. Meanwhile the steering wheel is still not straight. Brought back again to have tires rotated because of uneven wear and have wheel centered. They blamed the alignment which took 4.5 hours to fix. Notably the car went straight down the road before I brought it in. After the alignment job, the tires had not been rotated. I waited another hour while this was done. After driving, the only reason the wheel was centered was because the car pulled so badly to the right. Also since the tires had been rotated back the way they should have been in the first place, the vibration returned. After speaking with the service manager I brought the car back again. It took 3 calls to even speak with him and he didn't bother to speak with me personally when I brought it in. The vibration was blamed on the tires which Goodyear reported was not a defect. The dealer kindly offered to sell me another set of tires. After waiting 5 days without a vehicle to have new tires put on, I was finally called to pick up the car. I showed up the next day to pick it up and it was still on the rack because the alignment had not been fixed. I waited another 3 hours at the dealer only to find that the tires were mounted with lettering facing the opposite side of the way I had asked and the steering wheel was still off center, not to mention the discount price and free labor had been conveniently omitted from my bill. The staff seemed to ignore my complaint each time-- fixing alignment that wasn't off until it was maligned, not rotating tires when asked too, and mounting expensive new tires the wrong way. And after hours of waiting, nearly $1000 of new tires, and lots of frustration my steering wheel is still off center-- just the way I bought it new for 40+K. More

Had problem with Sirius Travel Link not working. After six weeks of dealing with Sirius and getting no resolution to my problem, Dave got the problem taken care of. six weeks of dealing with Sirius and getting no resolution to my problem, Dave got the problem taken care of. More

Had to order part for 2005 Ram, Rob was very helpfull & parts were in when promised. Even received phone call stating parts were in to pick up. & parts were in when promised. Even received phone call stating parts were in to pick up. More

2006 Ram 2500 cummins,under warranty.took truck in for engine missfire,there diagnosis was no service engine light,no problem.truck left my family with a trailer stuck on the highway a 100 miles from home engine missfire,there diagnosis was no service engine light,no problem.truck left my family with a trailer stuck on the highway a 100 miles from home at midnight.towed back to dealer they informed me i got bad fuel and i needed a set of injectors at the tune of 5500$.after my insurance payed the bill,they left the old oil in the engine with 1/2 gallon of diesel fuel in the crank case.truck made it 105 and left us stranded,another bad injector!they miss diagnosed again and replaced injector wiring harness.my fuel milage went from 22 to 12. the truck smokes on start up and is putting fuel in the oil again.no ses light on so they will not be able to diagnose!I will find a dealer that can properly diagnose a diesel engine. More