Valley Motor City - Service Center

Bought a new 15 Wrangler Willys Edition in 8/15. Had the stereo replaced twice. That's 3 stereos in this Jeep. About 1 1/2 years ago the stereo went out again. Finally got it in today. Was quoted $7 Had the stereo replaced twice. That's 3 stereos in this Jeep. About 1 1/2 years ago the stereo went out again. Finally got it in today. Was quoted $79.95 with tax. Got there at 8:30 am. Waited 15 minutes and a guy came out to take the Jeep. He pulled it around back. 10 minutes later I went in back and it was still there. 5 minutes later it was gone. Walked in and looked in the garage and it wasn't in sight. Walked back out front and there it was. Service writer stopped me and said that the problem was internal and I needed a new stereo. 4 new stereos in 7 1/2 years?? My bill was $91.81 after my $79.95 qoute. They added a shop fee. The Jeep never touched the garage floor. And clean up was the other charge. What did he clean up? I took the floor mat and the mirror tag out when I got in it to leave. All the tech did was turn on the stereo and eject and push the CD back in. He took nothing apart. I think I need to go public with this. I am in a local Wrangler group that meets for dinner once every 2 weeks. None of them will be shopping there. Don't get me wrong. Falls Motor City was NO better. Should have been $20 max for the work or lack of work the did. I nor my friends or family won't be back. More

Betsy was my Service representative today, she was very professional. Great experience, highly recommend this dealership. professional. Great experience, highly recommend this dealership. More

Since they don't allow FB reviews which I'm assuming is for good reason here you go. Please share. Wish we could give this place 0 stars. We took my husband's jeep there nearly 2 months ago for an issue for good reason here you go. Please share. Wish we could give this place 0 stars. We took my husband's jeep there nearly 2 months ago for an issue with overheating. He had already changed the thermostat and had the radiator flushed and told them that. They did all the same work he had told them he did. They said the TIPM was bad and would fix the cooling fan, however the cooling fan was working when we dropped it off. Replaced his factory TIPM with an aftermarket one that did not fix the problem. When that didn't work they said it was the radiator. New radiator was put in and we picked up the vehicle after about a month. Did not drive it long enough to see if the overheating was fixed because the a/c no longer worked and made a horrible noise when we tried to turn it on. Take it back immediately to find out they don't know what they did to the a/c compressor. Was told on Monday 8/22 the part would be in on the 24th. Part did not come in and was told that day it would now be the 29th. We opened a case with Chrysler who told us that was not true the part would not be there until September 2nd. All this time and we have not had a loaner vehicle. They told us we could drive the vehicle while waiting for the compressor to come in. We picked it up last night and had a dash full of lights. Currently the check engine, traction control, and the ABS lights are all on. At times the electronics are cutting power to the engine and the vehicle will not get up to highway speed and has major stalling. Not even sure the overheating is fixed either as the vehicle is reaching over 230 degrees. Jeep corporate told us the electronic fan should come on at 226 and now it wont come on until 230. This place has been horrible with communication for how long they have had the vehicle. We have been very patient and tried to be understanding but at this point we are fed up. The mechanics and technicians seem to have no idea what they are doing and the advisors have limited knowledge on mechanics and automotive electronics which makes no sense. Hopefully this time will be the last time we have to take it back to them. We have made sure to warn everyone we know about this place. Do not take any vehicles to be serviced here unless you don't want your vehicle to ever be the same. More

They always have the parts for my car also the service is great never had a problem making appointments. great never had a problem making appointments. More

Service out to rob you. Brought in 2012 caravan with an intermittent crank no start issue and battery drain issue. The tech Zyan had it for 2 days and came up with, needs Brought in 2012 caravan with an intermittent crank no start issue and battery drain issue. The tech Zyan had it for 2 days and came up with, needs new starter and crank sensor and spark plugs for $1400. 1st off plugs changed 6 mths before and 2 other shops said no way it was the starter or crank sensor. Electrical specialist found in the TIPM fuse box a short in the fuel pump relay. Causes power drain and crank no start. Also Dodge has recall bypass kit for cherokee and Durango with same TIPM part number. Dealership should know this. Feel they didn't even pull the van into the shop during diagnostics. More

Brought my Jeep Grand Cherokee in for a warranty issue. (stop-start feature quit working). I was advised this was a known issue and they could resolve it. I have brought the vehicle in twice now and have (stop-start feature quit working). I was advised this was a known issue and they could resolve it. I have brought the vehicle in twice now and have a third appointment for service to correct the issue. No apologies from Betsy for the time we've spent bringing our car back, and an extremely long wait to get an appt (a few weeks) if I want a rental while they work on my vehicle. We were told they performed 30 start-stops and the feature worked. After picking the vehicle up, it has not performed the start-stop at all. The dashboard indicates the battery is not charged, or the engine is not warm enough. I called the dealership and they said, "give it a couple of days, and put some miles on the car. Let the car warm up." I've driven the car over 100 miles (35 miles at a time in some cases) and kept the car in a temperature-controlled garage). Very disappointed in the service experience. This time I won't leave the dealership without proof that they've fixed the issue. Again, very disappointed in their lack of empathy for how much time we've spent bringing the car back and forth. But I'm SO GLAD I paid $70 for a brake inspection on my first warranty visit when I told them they were continually squeaking and asked them to check them. The service department was happy to report that it was just moisture and the $70 I paid for the break check is worth having peace of mind. More