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Valley Motor City - Service Center
Cuyahoga Falls, OH
125 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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125 Reviews of Valley Motor City - Service Center
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June 09, 2025
Had service done on my 2021 Jeep. They were fantastic. Very good communication and did a great job on recall items for my vehicle. I recommend! They were fantastic. Very good communication and did a great job on recall items for my vehicle. I recommend! More
by gdjohnson24
Employees Worked With
June 04, 2025
Great dealer to buy from. Great service department. Have been a satisfied customer for over 25 yrs and have never been disappointed. Will be a customer until I purchase my l Great service department. Have been a satisfied customer for over 25 yrs and have never been disappointed. Will be a customer until I purchase my last car. More
by Ewb73
Employees Worked With
May 26, 2025
My first experience with them since it changed ownership. Betsy was the best , fantastic service could not be more satisfied Betsy was the best , fantastic service could not be more satisfied More
by Edlowrdr1
Employees Worked With
May 21, 2025
Brought my Jeep Compass in last week for its first oil change. Anthony Meeks was my service rep, and he did a great job. change. Anthony Meeks was my service rep, and he did a great job. More
by mvm5658
Employees Worked With
May 20, 2025
Anthony kept me updated on my repairs and delivered as promised. U know I can count on him. promised. U know I can count on him. More
by mnewlove51
Employees Worked With
May 17, 2025
The service was quick and efficient. The staff was knowledgeable and answered any questions I had regarding my Jeep! The staff was knowledgeable and answered any questions I had regarding my Jeep! More
by Jose
Employees Worked With
May 17, 2025
Their express lane services are fast and decently priced except for wipers. They also have a rental car service that is very convenient. I would recommend them for basic auto care. except for wipers. They also have a rental car service that is very convenient. I would recommend them for basic auto care. More
by rockii25
May 17, 2025
Regarding the service performed on May 7, 2025, involving the installation of four new tires on my Ram, the experience was unsatisfactory. I cannot give a perfect score in any survey because the service was the installation of four new tires on my Ram, the experience was unsatisfactory. I cannot give a perfect score in any survey because the service was not perfect. The tires were initially installed incorrectly, with the inside of the tires mounted on the outside. This posed a safety hazard to my family and me, increasing the risk of hydroplaning in wet conditions. I had to return on May 9, 2025, to have the tires remounted correctly according to the manufacturer's guidelines. I inquired about the instant rebate on May 9, 2025, and was told I would receive an answer on May 10, 2025. Despite sending an email on May 10, 2025, I received no response. My expectations were not met. Today, May 12, 2025, around 3:30 p.m., I called three times, and each call was disconnected after several rings. I then went to the dealership and finally received the promised instant rebate. Everything was completed (which I appreciate), just not as it should have been the first time. More
by Blue
Employees Worked With
May 16, 2025
Betsy Moles was very helpful and nice to work with for the service visit on 05/13/2025. the service visit on 05/13/2025. More
by dale.burgun
Employees Worked With
May 10, 2025
I spent close to $7000. 00 dollars having my vehicle repaired there. Since then They replaced the water pump 3 times. 00 dollars having my vehicle repaired there. Since then They replaced the water pump 3 times. More
by K_mhayes
Employees Worked With
