Back

Valley Motor City - Service Center

Cuyahoga Falls, OH

4.7
109 Reviews

109 Reviews of Valley Motor City - Service Center

Sort by
January 02, 2017

Super fast and accommodating Betsy was amazing! Had problem with the drivers side window stuck half way down, it's also 30* outside. She was able to squeeze me in and get the wind More

by jgoalie35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betsy Moles
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2016

Good and bad Sales is great! I have bought 2 brand new vehicles from Falls Dodge. Mike my sales guy was great and made me leave feeling like I got a great price. More

by NICKJESS1982
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Betsy Moles
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James George, Mike Hugill
Dec 29, 2016 -

Valley Motor City responded

We are very sorry to have let you down. We are working hard to add staff to expedite repairs in the Service Department, to avoid such an experience! I sincerely apologize that you feel our staff was dismissive and rude! Please contact Fixed Operations Manager Matt Milan if you would like to discuss your experience further! We truly value your business and hope we can make up for this disappointment in the future!

August 23, 2016

Betsy It is ridiculous how good my experience was.it almost seemed staged for television how good my experience was...but there wasn't any cameras. It was j More

by Terryvasari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betsy Moles
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2016

Great service Betsey is the best service rep I have ever dealt with at any dealership. I had to have some recall work done on my Grand Cherokee. When I called on F More

by Don MacKay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betsy Moles
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2016

33 days----service rep to service manager to Steve Parker GM I have wrote this 3 times and I'm going to make it simple When my vehicle got back to me after a few issues with FMC and my aftermarket warranty compa More

by supermanHemi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Parker, James George, Joe Brown
April 27, 2016

great service David is a great service advisor and all their tech's are outstanding and do good detailed work Very happy to take my Jeep to them More

by mav204
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Milan
April 16, 2016

Falls Motor City Serv Dept: David & Betsy - The very best. Respectful, knowledgeable, honest, accessible ... David / Betsy understand my situation and treat me like their only customer. I really appreciate how More

by aditommaso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betsy Moles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Milan
March 29, 2016

Service Experience at Falls Motor City I took my car in for service. Everyone was very polite and expedited my request. I was very impressed how the Manager (Jim) took the time to explain More

by Car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James George
March 26, 2016

These Guys are Awesome Have had my Jeep in for at least 5 recalls in the last 2 years, and I got the run around from various other dealers in my area. I called up Jim George More

by Schreibs01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James George
March 25, 2016

Highly recommended! Provided great service, friendly team, went in without an appointment and they got my oil change-tire rotation done quickly. They even washed my car. More

by Kiwigirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andria Allgood, James George
...
10