Valley Honda - Service Center

Listened, provided insight and then some. Jason did a great job of listening to what I wanted and went above and beyond to make sure I was comfortable with my decision. Great job from start to Jason did a great job of listening to what I wanted and went above and beyond to make sure I was comfortable with my decision. Great job from start to finish! More

Great car buying expereince We have been very happy for the past 2 years with the purchase we made at Valley Honda. I reached out to this dealer online and Pat contacted me and w We have been very happy for the past 2 years with the purchase we made at Valley Honda. I reached out to this dealer online and Pat contacted me and we did most of our negotiation before we even got to the dealership. While there, we had a trade appraised and worked out the options/color choice. Most of the inventory was at a remote site, but we had such a selection of new CR-Vs to choose from and were pleased when we got back with the trade-in allowance. Service over the past 2 years has been top notch and even though the place is always busy, the waiting area is nicer than most higher end dealers. We would definitely buy another Honda and look forward to working on the deal with Pat Malik. He's a straight shooter and made the car buying process very efficient. More

Excellent Customer Service So many times companies only hear the negative or terrible comments. I wanted to take a moment and recognize Jose in the parts department. Not only w So many times companies only hear the negative or terrible comments. I wanted to take a moment and recognize Jose in the parts department. Not only was he friendly, but went above and beyond to help. He was so kind and considerate. If more people took the time like Jose, everyone would e a little happier. Thank you to Jose and Valley Honda. More

EXTRAORDINARY SERVICE FROM JACQUELINE! jacqueline Bugdalski is a 12 on a scale of 1-10! She went the extra mile, spending enormous amount of time to explain every detail of our new car. S jacqueline Bugdalski is a 12 on a scale of 1-10! She went the extra mile, spending enormous amount of time to explain every detail of our new car. So happy we could work with her---ask for her!! More

Always a good experience when we get our vehicles serviced We have been getting our 2 Valley Honda-purchased cars serviced at Valley Honda since 2008. Can't think of a time when I've had a negative experience We have been getting our 2 Valley Honda-purchased cars serviced at Valley Honda since 2008. Can't think of a time when I've had a negative experience. After 8 years I thought I should write a review! For most routine service no appointment is required. Great waiting area! And if you can't wait, they have a shuttle.And every single service rep has been professional and courteous! Overall, I'm happy with them. I've never found that they repair things unnecessarily. They follow the Honda maintenance schedule. They keep track of wear on your tires and brakes. My last experience at the service dept was with Chad. He was super-friendly and helpful. We took our aging 2004 Odyssey in for an oil change recently. In addition the van hood would latch but not close tight. The price to repair it so that about $300. We explained we were probably going to replace the car in the next several months. He showed us how to manually latch the hood so that it shut tight so that we did not have to make an expensive repair. And at our request he printed off our service history for our records. More

Fronr & Rear Brake service Was very unhappy with the outcome of a recent brake job and happened to express my displeasure with Valley Honda thru this review site. I was pleasant Was very unhappy with the outcome of a recent brake job and happened to express my displeasure with Valley Honda thru this review site. I was pleasantly surprised when Mr. Don Davis contacted me in response to my concerns. Thank you for hearing me out.. As in the past I will not hesitate to use your excellent service department. More

Love getting our cars here! Just got a 2016 Honda Fix EX L navi. Always wanted one and they helped me with everything i wanted. My family has been going here for years and the st Just got a 2016 Honda Fix EX L navi. Always wanted one and they helped me with everything i wanted. My family has been going here for years and the staff always recognize us. Will be going back if i ever need anything. More

Excellent first car buying experience for our daughter My husband and I have bought many cars over the the last 30 years but since meeting Joe Barcelona of Valley Honda, we never go anywhere else. In fact My husband and I have bought many cars over the the last 30 years but since meeting Joe Barcelona of Valley Honda, we never go anywhere else. In fact, we just bought our 3rd vehicle from Joe Barcelona at Valley Honda in Aurora, Il. yesterday, September , 2015. Joe is extremely knowledgeable, helpful, courteous and a keen listener. We have never felt pressured to purchase a car. He provides just the right amount of information and support to help us make our decisions. With the recent realization that our daughter’s car needed replacing, we made an appointment with Joe knowing he would be just the person to ease her through her first car purchase as she expressed some real nervousness about the experience. The whole process could not have been any easier. While we were present to support our daughter, Joe really directed each step of the process toward her. He spoke to her as the intelligent, young woman she is, explaining the first car purchase process in a way that made sense to her. He struck just the right balance of attentiveness to her needs and questions without pressuring her. He explained all the components of the new car, helped her set up her blue tooth and walked her through the service department. While Joe is the main reason we continue to return to Valley Honda, the maintenance department is phenomenal as well. They provide great customer service and are equally friendly, knowledgeable, attentive, helpful and honest. The efficiency and speed of service is unparalleled. Further, they always explain what needs to be done in a way that is understandable to a layperson. Finally, the finance department person (I believe her first name is Stephanie) demonstrated exemplary customer service in yesterday’s transaction. She was very professional, efficient and friendly. She took the time to answer all of my daughter's questions pan dexplain all options and warranties available. This was especially important since our daughter had never gone through this process before. I highly recommend Joe Barcelona and the Aurora, Illinois Valley Honda dealership. We have referred many individuals to Valley Honda in Aurora, Illinois, specifically Joe Barcelona, a true asset to Valley Honda and a genuinely nice man. More

Fixed Door Rattle in New Accord Had an annoying door rattle in my new Accord driver door. Tried to figure it out myself, but just couldn't. Took it in to the service department and w Had an annoying door rattle in my new Accord driver door. Tried to figure it out myself, but just couldn't. Took it in to the service department and was helped by Chad. He had Luis drive around with me so that he could hear the rattle. Luis heard it and said he had some ideas about what it could be. Chad said he would call me when it was fixed. After a short while they narrowed down where the rattle was coming from and fixed it. I am so thankful and happy. I love my Accord and am so glad to be free of that annoying rattle. My experience with the service department could not have gone better. More