Valley Honda - Service Center

Fast and friendly service When I pulled up to the service center, I was immediately helped. While the technician pulled up my paper work, several other employees greeted me and When I pulled up to the service center, I was immediately helped. While the technician pulled up my paper work, several other employees greeted me and ensured I was already being assisted. Just by watching the technicians assist customers, you could tell that they had all their ducks in a row and optimized each step of the service center process. They quickly provided a loaner car for me to use while they installed my protection plan. I was told they generally say 4pm but it could be finished as early as noon. To my pleasant surprise, I was out the door and in my car at 11:15. I guess I was supposed to get some protectant materials to bring home. Since I had already left, the technician called to say they would ship it. Of course I don't want to need to have my car serviced but I would be happy to make the hour drive to go to this service center. More

Very pleasant experience I took my 2013 Honda CRV in to Valley Honda to repair a tire and an oil change. While waiting, my husband and I decided to look around. We were very I took my 2013 Honda CRV in to Valley Honda to repair a tire and an oil change. While waiting, my husband and I decided to look around. We were very pleased with the upgrades on the 2017Honda CRV. I asked Marco, the Assistant Service Manager, about getting an appraisal of my 2013 CRV. He was very nice and directed me to the appropriate person. Then I was introduced to Fred Sims, the most friendliest sells person you would ever want to meet. This guy is so patient and thorough, he makes purchasing a car a pleasant experience! It felt like we have known him forever. By the time we left, it was closing time and he wasn't rushing to get home, he took his time with us. He wanted to make sure we understood all of the features of our new car and told us do not hesitate to contact him for a refresher course! We just had a great time! Every one that we came in contact with, were very friendly. He introduced us to Nick Poole, the Sales Manager, who was also very helpful and nice! The finance lady was really nice, I'm sorry I forgot her name. This is why I don't mind driving from Chicago to Aurora for purchasing and servicing my cars. This is my 3rd Honda car! If you take good care of your car, they will not hesitate to give you top dollar for your trade in!! I love Valley Honda! More

Steve Grady is the best I have bought 2 cars from Steve Grady at Valley Honda - he's worked with my dad for almost a decade, and just recently helped my boyfriend purchase a I have bought 2 cars from Steve Grady at Valley Honda - he's worked with my dad for almost a decade, and just recently helped my boyfriend purchase a car. I love Hondas, but I specifically love Valley Honda and working with Steve - he is open, honest, and helpful...you never feel like you're being deceived or played. Recently, I've grown to love Valley Honda even more through the kindness and generosity of John Benac and the real, human follow ups from Jen Aceto. This is an incredible car dealership with great people working there - I will recommend it forever! More

Listened, provided insight and then some. Jason did a great job of listening to what I wanted and went above and beyond to make sure I was comfortable with my decision. Great job from start to Jason did a great job of listening to what I wanted and went above and beyond to make sure I was comfortable with my decision. Great job from start to finish! More

Great car buying expereince We have been very happy for the past 2 years with the purchase we made at Valley Honda. I reached out to this dealer online and Pat contacted me and w We have been very happy for the past 2 years with the purchase we made at Valley Honda. I reached out to this dealer online and Pat contacted me and we did most of our negotiation before we even got to the dealership. While there, we had a trade appraised and worked out the options/color choice. Most of the inventory was at a remote site, but we had such a selection of new CR-Vs to choose from and were pleased when we got back with the trade-in allowance. Service over the past 2 years has been top notch and even though the place is always busy, the waiting area is nicer than most higher end dealers. We would definitely buy another Honda and look forward to working on the deal with Pat Malik. He's a straight shooter and made the car buying process very efficient. More

Excellent Customer Service So many times companies only hear the negative or terrible comments. I wanted to take a moment and recognize Jose in the parts department. Not only w So many times companies only hear the negative or terrible comments. I wanted to take a moment and recognize Jose in the parts department. Not only was he friendly, but went above and beyond to help. He was so kind and considerate. If more people took the time like Jose, everyone would e a little happier. Thank you to Jose and Valley Honda. More

EXTRAORDINARY SERVICE FROM JACQUELINE! jacqueline Bugdalski is a 12 on a scale of 1-10! She went the extra mile, spending enormous amount of time to explain every detail of our new car. S jacqueline Bugdalski is a 12 on a scale of 1-10! She went the extra mile, spending enormous amount of time to explain every detail of our new car. So happy we could work with her---ask for her!! More

Always a good experience when we get our vehicles serviced We have been getting our 2 Valley Honda-purchased cars serviced at Valley Honda since 2008. Can't think of a time when I've had a negative experience We have been getting our 2 Valley Honda-purchased cars serviced at Valley Honda since 2008. Can't think of a time when I've had a negative experience. After 8 years I thought I should write a review! For most routine service no appointment is required. Great waiting area! And if you can't wait, they have a shuttle.And every single service rep has been professional and courteous! Overall, I'm happy with them. I've never found that they repair things unnecessarily. They follow the Honda maintenance schedule. They keep track of wear on your tires and brakes. My last experience at the service dept was with Chad. He was super-friendly and helpful. We took our aging 2004 Odyssey in for an oil change recently. In addition the van hood would latch but not close tight. The price to repair it so that about $300. We explained we were probably going to replace the car in the next several months. He showed us how to manually latch the hood so that it shut tight so that we did not have to make an expensive repair. And at our request he printed off our service history for our records. More

Fronr & Rear Brake service Was very unhappy with the outcome of a recent brake job and happened to express my displeasure with Valley Honda thru this review site. I was pleasant Was very unhappy with the outcome of a recent brake job and happened to express my displeasure with Valley Honda thru this review site. I was pleasantly surprised when Mr. Don Davis contacted me in response to my concerns. Thank you for hearing me out.. As in the past I will not hesitate to use your excellent service department. More