Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
97 Reviews of Valley Honda - Service Center
Sort by
February 23, 2019
Thank you so much Victor!!! Thank you so much Victor for helping Melody and me with our request. You are always so nice and always going above and beyond. Highly appreciated!! Thank you so much Victor for helping Melody and me with our request. You are always so nice and always going above and beyond. Highly appreciated!! More
by Mandin
Employees Worked With
Victor Carbajal
January 22, 2019
Excellent service This was our first time walking into Valley Honda and walked out very excited and pleased with the overall experience. We highly recommend John, as wa This was our first time walking into Valley Honda and walked out very excited and pleased with the overall experience. We highly recommend John, as was very patient with us and gave us the run down of our options/add ons for our new Pilot. He wasn’t pushy, he understood our needs and made the process easy. Thank you, John!!!!!!! The dealership overall is very impressive! A+ More
by KelNic
Employees Worked With
December 18, 2018
2 years of great service down the drain. This is not by first bad review for Valley Honda. 2 years ago I was given my Ridgeline back with only 1/2 the breaks put back together. They bent over This is not by first bad review for Valley Honda. 2 years ago I was given my Ridgeline back with only 1/2 the breaks put back together. They bent over backwards to make it up to me. I forgave and moved on. I have used this fine company ever since. So last week I made an 8 am appointment to have roof rails put on my wife's CRV. When I arrived I was told there was a recall on the 2017 CRV. I thought it odd that they did not tell me this when I made the appointment. Oh well. They told me an hour and 1/2 for the rails then another hour and 1/2 for the recall (To replace an electronic card. I said, "Sounds like I'm waiting in line twice even though I made an appointment." No response. Kristina Budner, the woman waiting on me asked what my wife was quoted. (If your a Valley regular you know this is a no no. You look it up.) I new it was $400 something but I was not sure exactly. She wrote $400.00 on the work order. I new it was wrong and did not care if they adjusted it to the quoted price, I'm reasonable, When I said I would wait Kristina offered to shuttle me to my office about a mile away. I took the ride but had a 12:30 appointment this afternoon. Then I waited. After 3 1/2 hours I called them. I was told that the roof rails still needed to be installed by a different gentleman. I told this person to have Kristina call me. Kristina called about 2 minutes later and said the car was complete. I said, "Good thing I called YOU." Then I waited for the shuttle (FYI my left foot is in a cast). I waited 30 minuets. Then I got a call from the driver who said he would be there in 10 minutes. 20 minutes later he arrived. He said he was having trouble finding my office despite my giving exacting direction to 2 other people at Honda. "Nobody told me directions." he said. Now remember I'm at Jefferson and Fort Hill. On the way back the driver seemed confused. At one point, he was in the left lane, I said "Don't you want to be on the right?" "No" he said. Then he looked around and suddenly had to cross all 3 lanes on 59 and drive through a parking lot to go back to the Honda Dealership. Guess I was right. But that's not all. When I finally got inside my bill was $514.00. I was told it was tax but, those who are regulars know, at least has been my experience, that the price quoted is the entire price charged, until today anyway. And lastly the comment card they ALWAYS hand you at the end of any transaction with them. I had to ask for it. But at that point I expected no less. I have been a faithful customer even after the brake job fiasco. But maybe something has changed. The only thing different about this experience was that it was no different then any other dealership. I left around 12:50 pm. More
by unhappy
Employees Worked With
October 24, 2018
Customer Service and prices are abysmal I had the transmission light go on and took the truck to Valley Honda. I was informed that one of the catalytic converters needed replacing. It had I had the transmission light go on and took the truck to Valley Honda. I was informed that one of the catalytic converters needed replacing. It had to be ordered. They said they would call when it came in but I had to pay for the parts upfront. I reluctantly agreed to do so and waited over a week with no call from them. I called and yes the parts were in and I can bring the vehicle in and they would install them. In the process of installing, now another problem was found, (A cap was leaking) and that had to be replaced. Needless to say, they kept coming back with more to fix. After complaining to the service manager about the additional costs that appeared to be their fault, the price was reduced but they still wanted me to pay for other parts that needed to be ordered. I refused and got out of there as quickly as I could. What a ripoff. I thought based on the reviews, I would get good service. Instead I payed three times as much if I had gone to a local repair shop. Avoid them if you can.... More
by Quality guy
October 23, 2018
Highly recommend Kristina Budner for car service Kristina Budner always makes the maintenance and repair process a great experience at Valley Honda. I have brought my last three vehicles in for routi Kristina Budner always makes the maintenance and repair process a great experience at Valley Honda. I have brought my last three vehicles in for routine visits and a few cosmetic issues over the years. She always greets her customers with a reassuring and knowledgeable smile. I appreciate not dreading my trips to the dealership and trust their opinion on the safety and needs of my vehicles. More
by Katepszotka
Employees Worked With
October 11, 2018
What can be said about a great guy like Jab?! I was in the car sales business for a time, and dealt with some real questionable people. So I am always Leary when buying a new car, but then we met I was in the car sales business for a time, and dealt with some real questionable people. So I am always Leary when buying a new car, but then we met and dealt with Jab! Breaking the mold and blazing a path of take care of your customers, and they will come back! We had an incident with our new vehicle, but Jab stepped up and lent a hand to resolve our issue personally! I just can't say enough of how that makes us feel like we made the right choice in coming to Valley Honda. I will always recommend dealing with Jab anywhere his career may take him! Thank you to Valley Honda for putting customers first, and for having a stand-up person like Jab on staff! Thank you to Jab again, you have repeat customers for sure! Thanks again Jab! More
by joegoad1
Employees Worked With
July 19, 2018
Horrible experience with service department I took my new van in to have the Bluetooth microphone looked at. I had previously reserved a van and when I got to the dealership I was told that a re I took my new van in to have the Bluetooth microphone looked at. I had previously reserved a van and when I got to the dealership I was told that a rental van was not available. Amazingly, after questioning the service rep, he found an available loaner van. I had to call the dealership multiple times regarding the status of the repair only to get my vehicle back with it telling me my oil needs to be changed as well as a B1 code. How this wasn’t noticed while my car was at the dealership is beyond me. I have been a Valley Honda customer since 2006 and I am very disappointed. More
by cars18
Employees Worked With
Matt Jorgensen
June 05, 2018
Nick is helpful and open for items or request for Honda !!! Excellent, Open, Counseling, Directions, Multi-options!!! Nick describes with all technical details and financial ones !!! Also he provides all poss Excellent, Open, Counseling, Directions, Multi-options!!! Nick describes with all technical details and financial ones !!! Also he provides all possible solutions in accordance with customer likes!!! More
by Mateo
Employees Worked With
May 23, 2018
Consistently amazing I've had the luck of being connected to Marco three times now for service appointments. Each time, he has exemplified courtesy, knowledge, transparenc I've had the luck of being connected to Marco three times now for service appointments. Each time, he has exemplified courtesy, knowledge, transparency, and communication. More
by natejones
Employees Worked With
May 10, 2018
After Sales Service Nick Theodor keeps in touch with his clients and offers his help whenever we call. He knows our names and always has a smile on his face. He is the Nick Theodor keeps in touch with his clients and offers his help whenever we call. He knows our names and always has a smile on his face. He is the reason we are second generation Honda owners!! My daughter has her own Civic and loves it. Always ask for Nick Theodor! More
by hahnda
Employees Worked With
