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Valley Honda - Service Center

Aurora, IL

4.9
97 Reviews

97 Reviews of Valley Honda - Service Center

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November 12, 2024

Went in for an oil change and the service was great. Time promised was met and the waiting area was awesome. The service rep came out and gave me the information I needed for my cars service. More

by Jimmymancera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Pszotka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Valley Honda responded

Thank you for sharing your experience, Jimmy! We're glad to hear about your positive visit with our service team. We look forward to serving you again in the future!

August 15, 2024

I needed maintenance on my son’s Accord and heard that the service department at Valley Honda was great. I was skeptical because none of the dealers around me are rated that high. Well the reviews are cor More

by David
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Heffernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Valley Honda responded

David, thank you so much for sharing your positive experience with our service department! We're thrilled to hear that Kevin and our team were able to meet your expectations and make the drive worthwhile. We look forward to serving you and your automotive needs in the future. Take care!

July 02, 2024

WENT IN TO GET A DENT REPAIRED ON MY DRIVERSIDE REAR PANEL. DIDNT NEED AN APPOINTMENT FOR THIS SERVICE WHICH I WAS COMPLETELY SUPPRISED. IT LITERALLY TOOK 1.5 HOURS TO REPAIR. TOOK THEIR SHUTTLE SERVICE More

by Jimmymancera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Benac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Valley Honda responded

Thank you for sharing your experience, Jimmy! We're thrilled to hear that our service team provided such efficient and convenient service for your dent repair. We look forward to serving you again in the future!

May 12, 2024

“I have been working with Mr. Kevin Heffernan for almost five years. He is simply the best. He listens to understand the problem. Rather than selling new services like other de More

by Pomey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Heffernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Valley Honda responded

Thank you for your patronage to our dealership! It's wonderful to hear that Kevin continues to provide the best service, as your advisor and friend. We truly value your business and we look forward to serving you again in the future. Take care!

March 18, 2024

Friendly and informative. Jose is very knowledgeable with the vehicles electronics. Answered all our questions and would highly recommend him. More

by Mariobastida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Valley Honda responded

Thank you, Mario! We appreciate your kind review and recommendation!

March 17, 2024

Took my 2024 CR-V in to have the protection service done. Jose Barrera was absolutly awesome!! When I dropped the car off he changed something I asked for at time of purchase that wasn't done and when I p More

by swimmomkim65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ehsan Maleki
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2024

Chad O ‘ Neil in service dept was a HUGE help. Excellent customer service and advice! I will ask for him the next time it is “check up” time! Honda has been a reliable vehicle and have had excelle More

by Mary N.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad O'Neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Valley Honda responded

Thank you for your thoughtful review, Mary! We're thrilled to hear that Chad provided excellent customer service and advice during your visit. We appreciate your trust in our service department and your loyalty to Honda.

March 09, 2024

Sam and valley Honda staff are great. Their professionalism and costumer care is excellent. Thank you! More

by gerardo1130
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Valley Honda responded

Thank you, Gerardo! We're thrilled to hear that you had a positive experience with Sam and our team. We look forward to serving you again in the future!

February 01, 2024

My family and I have worked with Tom for over ten years. He is by far the best consultant I have ever worked with. He goes above and beyond my expectations, and I always leave feeling well taken care of. I More

by suzd78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Propersi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alonzo
Feb 02, 2024 -

Valley Honda responded

Thank you for your thoughtful review! We're thrilled to hear about your positive experiences with Tom over the past decade. It's fantastic to know that he exceeds your expectations and has become not just a consultant, but a friend. We appreciate your trust in us and look forward to assisting you in the future.

January 13, 2024

Gianna Feliciano was so great to work with when I needed to get our 2023 Odyssey serviced after being in an accident. She stayed in contact with me every step of the way. The Service Department at Valley More

by Juventus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gianna Felicianno
Jan 18, 2024 -

Valley Honda responded

Thank you for sharing your experience with Gianna and our Service Department! We're thrilled to hear that Gianna's assistance made a positive impact on your vehicle needs. We appreciate your feedback and look forward to serving you again in the future.

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