Valley Honda

Came in for warranty service for my new Ody, which requires removing the radiator cover clips and bumpers. Received by Kevin, who is the assistant service manager of this dealer. Very friendly and c requires removing the radiator cover clips and bumpers. Received by Kevin, who is the assistant service manager of this dealer. Very friendly and comprehensive to deal with. Told me that my van will be washed after service. First complaint: when I got my van back, not only they did a SLOPPY job in washing, they did not even dry the roof! Now all that dried water water spots had dried out all over the roof and many portions of the glass, I had to go home and repeat the wash AND had to wax down the whole van. Worse, I opened the hood to inspect what they did, one plastic clip was missing and many of the remaining clips were either loose or badly scratched. Although I called back and called Kevin for this bad service, he sincerely apologized and told me if I can go back and re-do the work/cleaning, which I did, and he made it up to me. All the clips were checked and replaced, plus the van is detailed inside out. But, to my dismay, I still some other vehicles doing the same old sloppy wash and not drying out the roof. Does it take for the owners to complain before they do something? Even with the good response of Kevin to make up for their mistakes, I still will not trust their service department. Will be going for my first oil change soon and I am already thinking NOT to go back to this dealership again. More

Same story, different customer: unwanted add-ons and overpricing. I came in to buy a new Civic coupe with no options except the premium tires. The initial price sheet I received listed about $2500 o overpricing. I came in to buy a new Civic coupe with no options except the premium tires. The initial price sheet I received listed about $2500 of overpriced extra add ons, including my tires which were listed at $650, $450 more than what Honda.com lists. After about 3 hours of mostly waiting with the salesman running back and forth between me and the sales manager with new price quotes, the sales manager finally came to me directly and told me that they wouldn't sell me the car without the accessories I didn't want and that they make money by adding these accessories on to the new Civics. If Honda wanted me to have overpriced fog lights on my car, they would have put them on at the factory and included it in the MSRP. I don't live in a swamp you a-hole. I felt like they were trying to rob me. As a consumer, you should ask yourself when was the last time you went somewhere to spend thousands of dollars on something you didn't want? I'm already paying at least $20k for the car, why do they have to nickel and dime me for stupid shit. I even explicitly told them that "I will pay sticker for the car right now, all you have to do to sell the car is take off the accessories" - but the moron wouldn't do it. So if you like being treated like an idiot, I recommend you should buy your car at Valley Honda. More

This has to be the best posting I have ever written for any ratings website. Here goes...... We went into Valley Honda to buy a 2006 Accord Coupe - we left with a great price, a steal of a price! Ten m any ratings website. Here goes...... We went into Valley Honda to buy a 2006 Accord Coupe - we left with a great price, a steal of a price! Ten minutes after we left, Brian (sales manager) calls to confirm the price and thank us for coming in - ya know, the whole marketing schpeal! We went to Honda of Lisle to see what they could do with that price. Right when we walked in - it felt right and comfortable. NATALIE was our sales agent - SHE WAS FUN AND ALIVE! We test drove the exact car we wanted, color and everything. We asked for a price and they came back with something $4,000 more than Valley. She was shocked when we showed her the Valley price. Lisle insisted that there was no way they could get us that car for that price. We called Valley Honda for a VIN - at that time, Brian went back on his price and said - "wait - what car did you want!?!" He said that they didnt ACTUALLLY have one, but that he could find us one - oh and the price went up from his ORIGINAL QUOTE by $2000. What a joke! Needless to say - the only dealership that had a black Accord coupe was Honda of Lisle - the one we drove! Long story short - we bought the car with Honda of Lisle from Natalie! With this type of experience, no one should go through what we went through - skip the BS and go see Natalie at Lisle! Trust me - Im a toughie too! More

I agree with all the other reviews about this dealer. I wanted to purchase a car from here as they are sooo close to my home. I went in to their tent (they are remodeling thier showroom) and everyone was h wanted to purchase a car from here as they are sooo close to my home. I went in to their tent (they are remodeling thier showroom) and everyone was hagggling and negotiating. I heard several deals fall apart over a couple hundred dollars. The moment you walk in you see the sales managers sitting there ready to play games. They were not helpful, their cars all have extras and add-ons and the deal that I got after negotiating was still nowhere near the internet price I got from Honda of Lisle. The only postive I took from the dealership was that the sales guy I worked with was friendly and knowledgeable about the car. I would have liked to done a deal with him, but it all seemed like so much effort. More

Horrible. Every Sale Nightmare - and all the bad sales tactics. First - I was given a quote on the phone only to come in and find that was a "mistake". (After talking to several dealers later- that is n tactics. First - I was given a quote on the phone only to come in and find that was a "mistake". (After talking to several dealers later- that is not a mistake, but a trick to get you in there. It almost worked.) Then - spent hours while Don the sales manager re-did the quote. Which, was the same price as the honest guy down the street had already offfered me. The only reason I stayed was because they did the auto-start and the other dealer didn't. Then I signed the deal - gave the deposit .. and THEN they started taking things off the car. Upset again .. out comes Don again ... more hours of "dealing". It felt horrible - so I left feeling weird and wanted to think about it. Found someone I liked much better the next day. But, wait, it gets better... Called to get the deposit back .. no return call - 3 times - 3 days. Finally got Brian and asked to refund the deposit - but he 'can't' unless I come back in. Left another message for someone to call me about that too. No call back. Called again, asked for the owner.. got a receptionist with a attitude that REFUSED to let me talk with the owner. Even though I left my number for the owner to call me ... Don the sales pro called me back .. all mad ... only asking for my credit card number .. and hung up. Do not buy from them .. look at the other reviews... all the same... mis-quote - took stuff off the car... clearly this is why the owner won't talk to you. ... everyone is mad. Which is crazy - honda is a good car - no need for this behavior. Find a good dealer. More