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Valley Hi Kia

Victorville, CA

4.8
647 Reviews
Call Dealership (760) 955-0046
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14644 Valley Center Dr

Victorville, CA

92395

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647 Reviews of Valley Hi Kia

November 20, 2024

Friendly helpful very determined to get us financial assistance great deals nice carsto choose from More

by Mimitox74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre..joesph
Report | Print
Nov 20, 2024 -

Valley Hi Kia responded

Thank you so much for your kind words! We're thrilled to hear that you found our team friendly, helpful, and determined to assist you with financing. It's our goal to make sure you drive away with a great deal and a car you love. If there's anything else we can do for you, don't hesitate to reach out. Enjoy your new car, and welcome to the Valley Hi family!

November 05, 2024

Reeco is helpful and funny! Pleasure to have him help me with my service. Only criticism is if an appointment for a customer is at 9am, maybe don’t have a meeting at that time. More

by Lauren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reeco (the best) , Raed Farraj, Paul Hayley, Brian Ortega
Report | Print
Nov 20, 2024 -

Valley Hi Kia responded

Thank you for sharing your experience and for the kind words about Reeco! We're so glad he was able to help you and make your visit enjoyable. We appreciate your constructive feedback regarding the timing of appointments and meetings. Your time is valuable to us, and we’ll work on improving our scheduling to ensure a seamless experience for our customers. We look forward to seeing you again and providing even better service next time!

October 28, 2024

Very fast service buying a car was in an out within 2 hours very helpful with every question More

by A-1mobilelube ryan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raed Farraj, Paul Hayley, Brian Ortega
Report | Print
Nov 20, 2024 -

Valley Hi Kia responded

Thank you for your awesome feedback! We're thrilled to hear that your car-buying experience was quick, efficient, and helpful. Our goal is to make the process as smooth and stress-free as possible. Enjoy your new car, and don’t hesitate to reach out if you have any more questions or need assistance in the future. Welcome to the Valley Hi family!

October 16, 2024

Staff is pleasant and easy to work with. I have never had any issues with the mechanical staff ever! Great job every time! More

by oakleykristi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy in Service Dept
Report | Print
Oct 17, 2024 -

Valley Hi Kia responded

Thanks so much, Kristi! We appreciate you choosing Valley Hi Kia.

October 09, 2024

Always very happy with the service I receive. Always handled very professionally and all services. Explain info. More

by theresa.peters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy
Report | Print
Oct 17, 2024 -

Valley Hi Kia responded

Thank you so much for your feedback! We're thrilled to hear that you're consistently happy with the service you receive. Our team always strives to handle everything professionally, and we take pride in making sure you’re informed every step of the way. If there's ever anything else you need, don't hesitate to reach out—we're here to help!

October 04, 2024

I’ve owned my car for almost a year now and any service I have needed was taken care of professionally and quickly. Jasmine ne was a delight to work with. More

by holosb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Hayley
Report | Print
Oct 04, 2024 -

Valley Hi Kia responded

Thank you so much for your kind words! 🎉 We're thrilled to hear that you've had a great experience with our service team over the past year. Jasmine and the rest of our team strive to provide professional and efficient service every time. If you ever need anything else, we're here for you. Enjoy many more miles with your car! 🚗💨

October 04, 2024

I suggest not using Valley Hi Kia for any services. If you do decide to use Valley Hi Kia to service your vehicle(s), please do not fall for " sludge in the valve train " routine. I appreciate you read More

by StellaDon7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raed Farraj, Paul Hayley, Brian Ortega
Report | Print
Oct 04, 2024 -

Valley Hi Kia responded

Thank you for sharing your feedback. We understand how concerning it can be when facing vehicle issues. At Valley Hi Kia, we strive to be transparent in our service process. When it comes to engine concerns, especially with potential "sludge in the valve train," Kia requires us to provide pictures or video to make the final decision for warranty claims. Our team follows Kia's guidelines to ensure accurate diagnostics and recommendations. Can we get your full name and your advisor's name?

Oct 04, 2024 -

StellaDon7 responded

Reeco advised me i needed a new motor due to sludge in my valve train. I had my wifes forte towed out of the valley hi kia service center to an ASE certified shop and they discovered the dowel pin broke off the cam phaser and ZERO sludge. Reeco didn't provide any pictures what Reeco did is tell me, " the sludge is caused due to lack of maintenance. "

September 26, 2024

I took my Sorento in for the set oil change at 30,000 miles. Alexis assisted me with it. Very professional service. And it was clean and on time when returned to me🙂 More

by Jbelikoff17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Report | Print
Oct 04, 2024 -

Valley Hi Kia responded

Thank you for sharing your experience! 😊 We're glad to hear that Alexis provided you with professional service and that your Sorento was returned to you clean and on time. We're here for all your future maintenance needs. Safe driving! 🚗🔧

September 09, 2024

Excellent customer service great people working to help put you in the car you want and very friendly More

by cherylwoods03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Hayley
Report | Print
Oct 04, 2024 -

Valley Hi Kia responded

Thank you, Cheryl!

September 06, 2024

Everyone was amazing. Very friendly and whiling to go the extra mile for me. They did anything and everything to get me in the car I wanted. More

by Michellerodellen07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales , Raed Farraj, Paul Hayley, Brian Ortega
Report | Print
Oct 04, 2024 -

Valley Hi Kia responded

Thank you so much Michelle for the wonderful review! 😊 We're thrilled to hear that our team went the extra mile to get you into the car you wanted. We strive to provide a friendly and helpful experience. Enjoy your new ride, and don't hesitate to reach out if you need anything in the future! 🚗🎉

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