Valley Hi Kia

Bobby Hernandez: professional, personable and efficient. The quality of work is excellent and technicians give the vehicle the time it takes to do the job right. The dealer stands behind the product and if The quality of work is excellent and technicians give the vehicle the time it takes to do the job right. The dealer stands behind the product and if anything were to go wrong, they will make it right. More

I gotta say this one of the best car buying experiences I've had. I bought a new Kia Sorrento last year and I was treated like royalty. My sales agent Tony Torres not only was professional and did not pres I've had. I bought a new Kia Sorrento last year and I was treated like royalty. My sales agent Tony Torres not only was professional and did not pressure me but he calls me almost once a month to see how I'm doing. Unfortunately I did had a manufacturer defect on my Sorrento but management was able to fix the issue immediately. Without hesitation they swapped out my Sorrento for a new one. I've never heard of any dealership doing this before. I would definitely recomend them to anyone looking to buy a new car. Greaat service and friendly staff. More

I went to Valley-Hi to find an inexpensive car to commute with, and found what appeared to be a nice 2000 ford Taurus with about 68k on it. It came to a grand total of about $7700. Three days later the engin with, and found what appeared to be a nice 2000 ford Taurus with about 68k on it. It came to a grand total of about $7700. Three days later the engine light came on. Then it went off. It came back on 7 days later with a vengeance. I took it to their maintenance department to get the problem fixed, but was met with a barrier of excuses and technicalities which resulted in no help whatsoever. The salesperson was very nice, and at least put on the appearance of concern and good intent, but the managerial staff and finance workers were rude, sarcastic, uncaring, pushy and rushed. They gave my no time to look over the paperwork, rushing me from signature to signature. I give a score of 3 to the friendliness category just because the salesperson was very helpful and friendly. otherwise, It would be another score of 1. Overall, I would not suggest anyone buy a used vehicle from this establishment. I know nothing about their new car sales, so I have no opinion to offer about that. More

Jill was really informative and friendly. I was greeted promptly and offered something coffee in the waiting area. The service was completed in a timely manner. Overall I had a great visit. promptly and offered something coffee in the waiting area. The service was completed in a timely manner. Overall I had a great visit. More

I had a great experience at Valley Hi Kia. All the salespeople were top-notch; in fact Andrea Hardy worked very hard at getting us exactly what car and package we were looking for And worked with us o salespeople were top-notch; in fact Andrea Hardy worked very hard at getting us exactly what car and package we were looking for And worked with us on the price. The whole facility is great. Even afterward when I brought my Forte in for it's first checkup, the service personnel couldn't have been any nicer. I got my few questions that I needed answered. It's my first Kia and I still LOVE my car! I would recommend anyone even remotely near Valley Hi Kia to go in and see what they have. Make sure you see Andrea too--she really works hard for you to get what you want! We won't hesitate to go back for our next car. More

RIP OFFS. THESE CROOKS SOLD A JUNK CAR. NEEDS NEW TRANSMISSION. EDGING AROUND THE FRONT WINDSHELD STARTED TO PEEL OFF. NEEDED AC WORK DONE. JUST A FEW MONTHS AFTER PURCHASED A USED CAR, ITS STARTED F TRANSMISSION. EDGING AROUND THE FRONT WINDSHELD STARTED TO PEEL OFF. NEEDED AC WORK DONE. JUST A FEW MONTHS AFTER PURCHASED A USED CAR, ITS STARTED FALLING APART. THESE PEOPLE SHOULD BE ACCOUNTABLE FOR THE CARS THE SELL. THEY ARE GETTING A BAD NAME. BAD BUSINESS. WONT EVEN TAKE THIS JUNK CAR BACK AND OFFER ANOTHER TO FINANCE. NOT A GOOD BUSINESS. THEY NEED TO MAKE THIS RIGHT. More

AVOID THIS DEALERSHIP!!!The absolute worst experience I've ever had at a dealership. If you would like to experience an illegal bait and Switch by all means contact them for pricing, but I hope you are n I've ever had at a dealership. If you would like to experience an illegal bait and Switch by all means contact them for pricing, but I hope you are not driving as far as my wife and myself did to get there (80 miles). My wife and I were looking for a Kia Sorento LX 6 cyl with a 3rd row and a convenience package. They had the car we wanted and the best price. So before we went out their I confirmed with Andrea all the details of the car over email and phone. We got to the dealership and Andrea greeted us with a smile and took us immediately to where she thought the car was. At first she couldn't find the car and when she did, it was not the car that we were looking for. It was a Sorento LX 4 cyl base model, no third row or convenience package. From there everything went down hill fast. Andrea back into the dealership under the pretense that she was going to find out where the right car was and return. We waited around for 10 minutes and she never came back so we went in and another salesman said that he was going to take over, from there. He was cordial took us out to the right car, but told us the price of that car was going to be MSRP... Who0 40pays MSRP for a kia Sorento??? After some initially negotiating they called their manager because they wanted to run our credit. I had financing through our bank and credit was unnecessary as I was going to pay cash. They insisted and told u sit was law, I Google searched it in front of them and it was not law if you paid cash. They then changed their statement and said it was company policy. by this time my wife was getting upset, and the manager was getting ridiculously rude. He literally said, "if they want the car they can buy it for MSRP or leave." Absolutely ridiculous, my wife started crying, and I was pissed. I through out the "bait and switch" terminology and teh manager went storming off like a 3rd grader. Very professional group of people there. Andrea never showed up again, and we left. Do your self a favor and steer clear of this dealership. Trust me AVOID THIS DEALERSHIP!!! More