Valley Hi Kia

It took 8 days to get my car fixed and it was their fault that there was a need to get it fixed. They left the lid off of my coolant reservoir and as a result my car overheated. I had an 8:00am appointment a that there was a need to get it fixed. They left the lid off of my coolant reservoir and as a result my car overheated. I had an 8:00am appointment after 3 hours they came to me and said that it would be another half hour. After an they came and told me that they would need to keep it overnight. At this point the only thing that they did right was get me a ride home. The next day I called they said that they would need to order some parts but they would not be in until Tuesday. This was Friday. Because they had to order parts. They told me that the company doesn’t deliver on Saturday or Sunday. They said that the company also doesn’t deliver on Monday’s. Which sounded kinda strange. So, the earliest my car would be ready is Tuesday. So, I called at the end of the day on Tuesday, and was told that they were waiting on one more part. So, on Wednesday at the end of the day I called and was told that when they went to check with the technician. She came back and said he wasn’t in his bay and as soon as he was she would call me back. 2 hours later I had no call back. So, I went down to the dealership and went inside and there was a girl texting on her phone and we had to wait to be acknowledged until she was done texting. But, there was another service agent Reeco Williams who was excellent and found out about our car and assured us that it would be done between 5:00-5:30. He kept us updated while we waited. The only reason I will go back there is because of Reeco. I will not deal with anyone else. And if you go there for service do yourself a favor and only deal with him. He is the only one who seems to truly care about his customers Also, they did not offer a loaner car or any option to use as transportation. the only reason I gave them 3 stars instead of 1 is because of Reeco. Thank you Reeco. Management do yourselves a favor and hire more like Reeco and replace the others, they are not an asset to your business. More

Sales rep, manger, finance were all very professional and honest. No high pressure. we live our new hybrid ev honest. No high pressure. we live our new hybrid ev More

My service manager Tracy has done a great job again. She worked with me through the whole process after having my car towed in for service. She made sure I got the best rate while getting the products a She worked with me through the whole process after having my car towed in for service. She made sure I got the best rate while getting the products and services I needed and wanted. More

This dealership is great the sales person that helped us Issa, was wonderful and listened to everything we wanted in a vehicle. Then Danny stepped in to help with the financing and got us a fantastic deal o Issa, was wonderful and listened to everything we wanted in a vehicle. Then Danny stepped in to help with the financing and got us a fantastic deal on a brand new car and the most we could get for our trade-in.... In the end Marisol helped walk us through all of the signatures and paperwork and overall it was a fantastic experience we came out with a better vehicle than we even thought we could get.... go here if you need help getting in a car, new or used. More

Tracey was very nice and very knowledgeable. She was the best at her job. I was very happy She was the best at her job. I was very happy More

If you are looking for a new car this is the right place, I went to different dealers and this is the one that made me feel satisfied with my election, Robert was very knowledgeable and he explained me every I went to different dealers and this is the one that made me feel satisfied with my election, Robert was very knowledgeable and he explained me every function of my new car. More

I only take my car for service since it’s local. Wait time is horrible. I always schedule appointments but usually get checked in 20-30 minutes past my appointment. Some of the workers in service de Wait time is horrible. I always schedule appointments but usually get checked in 20-30 minutes past my appointment. Some of the workers in service department are friendly, while others are not. More

Very nice Service Rep Stacy Keen. Professional, kind, attentive to my needs, Waiting area very nice with available free coffee and machine for munchies. Professional, kind, attentive to my needs, Waiting area very nice with available free coffee and machine for munchies. More

Excellent job by Rreco. ..fantastic customer service....went the extra mile for. By cleaning my windows. I am so grateful... ..fantastic customer service....went the extra mile for. By cleaning my windows. I am so grateful... More

The staff at this location is very Friendly, helpful, courteous. They did a good job to make restitution from other dealers blunders. Top rated, highly recommended. Service department is expedient w courteous. They did a good job to make restitution from other dealers blunders. Top rated, highly recommended. Service department is expedient with appointments. Same day available. Other dealers over 1 month out. More