Valley Hi Kia

If I could give these people negative stars I would, please save yourself the headache and time you will waste with this dealership. I get it.. They reel you in because of their affordable pricing on ca please save yourself the headache and time you will waste with this dealership. I get it.. They reel you in because of their affordable pricing on car but let me tell you... having to deal with their service department isn't worth it... My family and I have bought 7 cars from their lot and they are now refusing me service for my car. I had taken my car in because I PURCHASED a service package through the dealer. I drop it off and Ricco calls me 2 hours later stating they would not be able to service my car no longer. When I asked why he said "management has talked to you about this, I am just relying the message." I replied, "no one has talked to me about this, I always bring it here, I have a package through you guys." He said "oh well that's what I was told and if you want a manager to call you about it they will shortly. " Ricco told me to take my car to another Kia dealer, mind you guys the nearest one is about 60 miles away. He hangs up the phone and their service manager, Paul calls me. He says, "Ms. Barriga we are refusing to service your car here anymore because we rather not deal with you." When I asked what I had done, he said, "Your reviews and some encounters we had with you we just rather not and since I am the manager I can make that call." I told him I had PURCHASED a service plan and I need a refund, he said he would work with his GM to get that for me.. That was two weeks ago.... This place is a joke.. Save yourself, this place is very unprofessional. In the time I have gone to get my car serviced here they have, lost my engine cover, spilled oil on my engine but did not clean it, CRASHED MY CAR and DID NOT fix it properly, they DID NOT tighten the oil filter so my oil was dripping and now this. They denied me service because they don't like how I leave them reviews and call out the shady stuff they are doing. This place needs to go through a whole staff turn around. THE ONLY PERSON THAT IS DECENT HERE IS NAMED DAISY. More

Always friendly the waiting area is very comfortable with 2 flat screen TV's coffee and other vending machines. Also the Kia store is awesome 2 flat screen TV's coffee and other vending machines. Also the Kia store is awesome More

Friendly and, this time, prompt at servicing our oil change and tire rotation. Good job, though $30 for rotating tires is pretty steep. change and tire rotation. Good job, though $30 for rotating tires is pretty steep. More

Joshua was very friendly and approachable as soon as we got to the parking lot. He was knowledgable and accomodating. Finance helped worked out my expectation on my monthly payment. Gave me credits. got to the parking lot. He was knowledgable and accomodating. Finance helped worked out my expectation on my monthly payment. Gave me credits. More

George Soler, Has been the best sales representative I have ever met. due to his professionalism, I decided to purchase the car at valley hi. have ever met. due to his professionalism, I decided to purchase the car at valley hi. More

Jesus Estrada was my advisor Absolute superb customer service and best advisor experience I’ve ever encountered! I strongly recommend requesting Jesus he made the entire process seem less and stress fre service and best advisor experience I’ve ever encountered! I strongly recommend requesting Jesus he made the entire process seem less and stress free. I can not stress enough how excellent our experience here was and the process! Jesus really hooked me up! I also need to applaud Jesus as well as he was very patient and informative aboutvehicle. Very kind and genuine people at Valley Hi Kia. It was definitely worth to bring your car for maintenance to come out. Anyone interest in service a vehicle with Kia go with Valley Hi Kia! You will not regret it!! Thank you Jesus for the wonderful experience!!! More

Very professional staff at the Time of the services fast service and very friendly environment service and very friendly environment More

Juan Estrada very pleasant explain details of what was to be done, and timely manner be done, and timely manner More

Exceed Customer satisfaction. Great service, the service was family friendly. Dealership personnel escorted me to my vehicle Great service, the service was family friendly. Dealership personnel escorted me to my vehicle More

Great dealership with great customer service. I would recommend anyone in the market for a car and especially a Kia to go to Valley Hi. I would recommend anyone in the market for a car and especially a Kia to go to Valley Hi. More