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Valley Hi Kia
Victorville, CA
688 Reviews
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688 Reviews of Valley Hi Kia
March 13, 2026
I am writing to formally express my dissatisfaction with how a serious safety concern has been handled following my recent vehicle purchase. On March 4, 2026, I purchased a brand-new 2026 Kia Sorento wit how a serious safety concern has been handled following my recent vehicle purchase. On March 4, 2026, I purchased a brand-new 2026 Kia Sorento with only 20 miles on the odometer. Just four days later, on March 8, 2026, I noticed a visible indentation on both passenger-side tires. Because I was concerned about the safety of a brand-new vehicle, I took the vehicle to a tire shop to have the tires inspected. The technician informed me that the indentations were a legitimate concern and explained that these types of defects can eventually lead to the tire developing a bulge or bubble, which could ultimately result in a blowout. Given the potential safety risk, I immediately brought the vehicle to the Kia service center to have the issue evaluated. While at the dealership, I spoke with a mechanic who acknowledged that he could see the issue and agreed that the tires could eventually begin to bulge and fail. However, when I spoke with a service representative afterward, I was told that there was nothing the dealership could do and that I needed to contact the tire manufacturer myself to file a claim. This response was extremely disappointing. After purchasing a new vehicle for over $30,000 just days prior, I expected the dealership to stand behind the condition of the vehicle and assist in resolving any issues present at the time of sale. Instead, the responsibility was pushed onto me. I contacted the tire manufacturer, Continental Tires, only to be informed that they do not process warranty claims directly from customers for tires installed on new vehicles. I was told that the dealership should have contacted them directly to initiate the claim or handle the situation appropriately. As a result, I am now left with two potentially defective passenger-side tires on a vehicle that was purchased brand new less than a week earlier. Not only is this frustrating, but it also raises serious concerns about the safety and quality control of the vehicle at the time it was sold to me. A customer should not be responsible for resolving a safety-related issue on a brand-new vehicle immediately after purchase. I believe the dealership should take responsibility for properly addressing this matter and ensuring that the defective tires are replaced. I am requesting that this issue be reviewed and resolved as soon as possible so that my vehicle can be made safe and brought to the condition that should be expected when purchasing a new vehicle. More
by Rubenzamora017
Employees Worked With
Raed Farraj, Paul Hayley, Brian Ortega
February 26, 2026
My appointment was quick and easy, I authorized several other repairs and all were completed in a timely manner. Customer service representative was top notch. I do have one complaint. The dealership no other repairs and all were completed in a timely manner. Customer service representative was top notch. I do have one complaint. The dealership no longer offers any kind of rides, so that makes it difficult. More
by Doink822001
Employees Worked With
Tracey
February 03, 2026
This dealership is always a pleasure. The process in service is super easy. Charlie in service is always awesome with his customer service. The process in service is super easy. Charlie in service is always awesome with his customer service. More
by Jamminjerseys
Employees Worked With
Charlie in service
January 10, 2026
Everyone was really nice. Very good experience. Adan our salesman and Greg the manager were wonderful Very good experience. Adan our salesman and Greg the manager were wonderful More
by Bphutter
Employees Worked With
Adam and Greg also the lady that helped us sign papers , Raed Farraj, Paul Hayley, Brian Ortega
December 05, 2025
At the dealership in victorville, california, the service representative Reeco has been a blessing in serving me. With my needs when it comes to repair, he's been honest and extremely attentive in taking ca representative Reeco has been a blessing in serving me. With my needs when it comes to repair, he's been honest and extremely attentive in taking care of things. More
by BG
Employees Worked With
Paul Hayley
October 20, 2025
Rene helped me thru the whole process. He was waiting for me at the door as I arrived for my appointment. He made everything easy and pretty quick if I’m honest. I was in and out efficient He was waiting for me at the door as I arrived for my appointment. He made everything easy and pretty quick if I’m honest. I was in and out efficiently. I chose KIA because my first car experience was a good one as well. This was the smoothest I’ve ever gone thru purchasing a car. Thank you Rene! More
by Natalie C Tinjaca
Employees Worked With
Rene, Danny & Eli
