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Valley Buick GMC - Service Center
Auburn, WA
31 Reviews
31 Reviews of Valley Buick GMC - Service Center
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January 08, 2025
Jazmin Sifuentes worked with me over a period of a few days setting up an appointment.. When I checked in on the day of the appointment, she recognized me and was ready to sign me in. She kept me in the l days setting up an appointment.. When I checked in on the day of the appointment, she recognized me and was ready to sign me in. She kept me in the loop while I waited for the completion of the services being done on my Buick. The one step in the service that I had concerns about was the intermittent failure of the shift nobb not going into the parking mode. Either Jazmin Sifuentes or the mechanic did some research and found that it was a known problem and what was required to correct the problem. That was good news,, but even better news was that Jazmin had contacted my extended warranty provider and found the repair of the shift nobb was covered under that policy, Jazmin Sifuentes did, in my opinion, an outstanding job!!! We are now waiting for the part(s) to arrive so that I can bring my Buick back to complete the repair. More
by thisarbs
Employees Worked With
Jazmin Sifuentes
September 13, 2024
They're an Outstanding Dealership, with Excellent Customer Service! Please go there you wouldn't be disappointed. Very Happ with the outcome in whatever you purchased. Customer Service! Please go there you wouldn't be disappointed. Very Happ with the outcome in whatever you purchased. More
by karen.mckinney
October 19, 2019
Just Great We have been dealing with Valley GMC since the 70s, we have bought many many new vehicles, the service dept is great and the front office staff are ve We have been dealing with Valley GMC since the 70s, we have bought many many new vehicles, the service dept is great and the front office staff are very curtiouse and freidly, even the owner comes and greets you if your in the front office if he's not busy. Yes, very good dealership. More
by Cookie
Employees Worked With
Dalia Vera
October 11, 2019
Toby, Thanks Car washed and clean , work done, great job, Looking for sales people that stand by there word this is the place. Thanks Toby you Rock! Car washed and clean , work done, great job, Looking for sales people that stand by there word this is the place. Thanks Toby you Rock! More
by Steve S
Employees Worked With
Toby
July 01, 2019
Great staff. Toby and Rick are great to deal with. We have bought cars from Valley since the days of my long gone grandfather. Grandpa, dad, my brother, myself and one of our 5 children. Always outstan We have bought cars from Valley since the days of my long gone grandfather. Grandpa, dad, my brother, myself and one of our 5 children. Always outstanding vehicles sales and service. Keep up the good work. More
by SMILEY
Employees Worked With
Toby and Rick are both outstanding to work with. From the intial phone call to my trip in and the trip home and then pickup by a great shuttle driver Barry and then picking up my car all washed and clean and running great. Thanks for all you do.
April 17, 2019
Great staff Took the 18 Canyon in for its first oil change that was purchased at another GM dealership. They could not get us in for a week. Looked online and fou Took the 18 Canyon in for its first oil change that was purchased at another GM dealership. They could not get us in for a week. Looked online and found Valley. Drove right in on a Saturday morning and the team that serviced my car was truly working as a team and very professional. I was so impressed that I purchased a set of mud flaps from the parts department. The two gentlemen in the parts dept. also were top notch. Its a bit of a drive but I feel it was well worth the trip. They might have just stolen future sales away from that other GM dealership because of the service after the sale. More
by 0verl0rD*
Employees Worked With
Team effort
January 19, 2019
Excellent Had oil and filter changed in 2014 Buick Encore, technitians were courteous and professional. I have been dealing with Vally Buick GMC for years and a Had oil and filter changed in 2014 Buick Encore, technitians were courteous and professional. I have been dealing with Vally Buick GMC for years and allways been treated like family. More
by Cookie
Employees Worked With
I don't know there names
October 27, 2018
Feel like family I am always taken care of at Valley whether it is to buy a vehicle, have service completed, or a quick oil change. The staff and quality that the deal I am always taken care of at Valley whether it is to buy a vehicle, have service completed, or a quick oil change. The staff and quality that the dealership has assembled for customers is nothing short of phenomenal. In a time where making money hand over fist as fast as possible seems to dominate the automotive industry, Valley has maintained a commitment to the individual customer not as a number or a dollar sign, but as part of the Valley Family. My family will always be Valley customers. More
by Valley4Life
Employees Worked With
Quick lube staff
January 28, 2018
Great customer service. Very competitive pricing.. Friendly and informative staff. Estimate was accurate (actually about $50 less than quoted. Service did not require car to be in the shop all day.) Friendly and informative staff. Estimate was accurate (actually about $50 less than quoted. Service did not require car to be in the shop all day.) More
by Leonard E Hull
Employees Worked With
I am bad with names, however it seemed to be the main service repair customer service staff. One lady, one man. Both very high in customer service skills.
