Valley Ford of Columbus - Service Center

Had my vehicle in for brakes and oil change. Good job overall Two points of annoyance, wipers were reportedly checked and passed but rear wiper needs replaced and two valve caps are missing Good job overall Two points of annoyance, wipers were reportedly checked and passed but rear wiper needs replaced and two valve caps are missing More

They have a mobile unit that comes to my home to perform “The Works” oil change with inspection and tire rotation. So very convenient instead of sitting at the dealership waiting. The technicians are very k “The Works” oil change with inspection and tire rotation. So very convenient instead of sitting at the dealership waiting. The technicians are very knowledgeable and friendly. Genius idea! More

Great location, atmosphere, and service. Thumbs up ! Would positively recommend to all who need a top notch service experience Thumbs up ! Would positively recommend to all who need a top notch service experience More

We have a 2011 Edge. The service shop is always great to work with. We really appreciate Derron Weekly and Travis Nukes! The service shop is always great to work with. We really appreciate Derron Weekly and Travis Nukes! More

Service was very professional and even early to the appointment. Would do service from home again from now on. appointment. Would do service from home again from now on. More

Able to get me in fast and the repair was over quickly! They were also even able to find a part for me even while it was on back order They were also even able to find a part for me even while it was on back order More

Great service department and staff. Highly recommend, check out their mobile service too! You won’t regret it! Highly recommend, check out their mobile service too! You won’t regret it! More

Quick, effective mobile service. Timely arrival to our residence. Communications were clear and direct on the service provided. Timely arrival to our residence. Communications were clear and direct on the service provided. More

Poor poor poor. A day after oil change at this dealer engine started/ran rough next morning which thought may have been due to first cold morning- it ran fine A day after oil change at this dealer engine started/ran rough next morning which thought may have been due to first cold morning- it ran fine two minutes later. . Later that same morning check engine light came on & took it back to dealer for same . Turns out it was a cracked block with coolant in cylinder. I did find out this is a common problem for eco boost engine by all tech specs and other literature found Repaired under warranty. for 2018 for Ford Edge with 36k mile ( purchased as new when Roush Ford ) Ford HQ has reimbursement for rentals due to the length of time vehicle could not be be used due to parts delay @4weeks. However, the Valley Ford dealership & Service director James Holley did not or would submit to Ford HQ. He did not respond to multiple request for follow up via email on reimbursement of $800- for out of pocket rental. When Mr Holley finally responded after 6 +months, his email said to call Ford HQ for reimbursement and they said it was too late with policy change 2 months prior because I did not use a Ford rental car. I used Turo non Ford for $800. A Ford at any branded Car rental was $70-$80/day x4 weeks is @ $2,100 -$2,400 and they would have paid that- not bloody likely. I also set appointment for service roughly 10 days in advance. Needed tires brakes, oil change. Got a quote for tires, brakes.& small dent repair as i had purchased when new for non-paint dings Was ok with the quote for tire/brakws "pleas order the tires/parts so I don't have to wait". Dropped car off at dealer Sunday after hours day before using key drop box for Monday morning with notes for the brakes per quote, Tires oil change & vehicle could be in body for work done in between while waiting for the other services to be completed. A call at 4pn in the Monday afternoon "...what are doing to the vehicle" Oil change brakes, 4 tires. Oi; will be done today, we have to order tires. 3 days later later in afternoon still no tires, do want us to do brakes we can get other tires. Quoted me tires not in stock. You cant fix this level of incompetence.. Picked up the 2018 Edge purchased at this dealer Thurs morning as Wednesday as itt was too late "...we are closing in 5 minutes" per service advisor. On may way home ordered same tires as on vehicle ( when new on same day- Thursday) at another shop. They we delivered next day Friday and installed following Monday morning. In other words do not waste time going to this dealer .due to the poor, poor, service More