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93 Reviews of Valley Ford of Columbus - Service Center
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May 07, 2025
I’m new to the area and needed a dealer nearby as my car is under Ford warranty. I needed an oil change, tire rotation and air filter change. Anita was great on the phone and booked me for a home service th is under Ford warranty. I needed an oil change, tire rotation and air filter change. Anita was great on the phone and booked me for a home service the next day. The driver texted before he got here and was 5 min early. He was friendly, informative and fast. 90 min later everything was done and he told me my air filter had another 6 mos, I should call back then. He also gave the car the ‘once over’ just to make sure it looked like things were okay. All done in my garage for $10 less than driving to the dealer I went to last year for the same thing. I never left my living room: I made phone calls, had coffee, paid bills. They texted my receipt and checked to make sure I was okay with everything. It was a great experience. I’d totally recommend them for this kind of thing to anyone. More
by Edan
Employees Worked With
Anita, Jess, mobile home unit guy
May 07, 2025
Travis has helped me on a few occasions for my car's repairs. He is very friendly and kept me updated on what was going on including pricing and how long repairs would take. repairs. He is very friendly and kept me updated on what was going on including pricing and how long repairs would take. More
by Cheri J.
Employees Worked With
Travis
April 30, 2025
The never seen to be able to diagnose computer issues with my trucks. I find that disappointing. Always unable to Duplicate customer concern / issues. with my trucks. I find that disappointing. Always unable to Duplicate customer concern / issues. More
by Miller, L
Employees Worked With
April 30, 2025
I had to take my car to the dealership three times because the engine light was coming on due to cylinder misfires. The first time, for a whopping $1200, they changed my spark plugs to see if that because the engine light was coming on due to cylinder misfires. The first time, for a whopping $1200, they changed my spark plugs to see if that would fix the problem. It did not. The second time, they charged me $1000 to replace the coils for each cylinder. They changed all eight, and they told me that they had never seen a car need every single one replaced. The problem was still unresolved. After spending $2200, the third time they recommended that I change the type of fuel that my car is using. For the record, I was using the appropriate fuel according to the car’s manual. Now the problem seems to be resolved, and I am very skeptical about the $2200 that I spent prior to changing my fuel. I feel like I am paying for the technicians to develop skills and experience while they charge for an extraordinary amount of diagnosis. Lastly, this place has the stones to charge an additional 2.9% if you use a credit card to pay for services. It would have been wiser just to build this in to your pricing. On $2400, this is an additional $70. Given the generous time charging that’s done for repairs, I think this 2.9% looks like a money grab. You’ve always had to pay credit card fees, and overtly passing it along to the customer is in poor taste - again, just raise your prices - it’ll look better. More
by Ry
Employees Worked With
Service Department
April 27, 2025
I have been coming here for years and have always had a wonderful experience. Even the last visit which included an issue that I don't want to put on paper, but Caleb was able to rectify everything, took f wonderful experience. Even the last visit which included an issue that I don't want to put on paper, but Caleb was able to rectify everything, took full responsibility on behalf of Ford and didn't charge me a dime. I understand time is money, but their willingness to acknowledge a unique fault, says wonders about his character. More
by Joe Martorano
Employees Worked With
Caleb
April 25, 2025
Have always been treated well for purchases and service needs. Would highly recommend them to anyone needs. Would highly recommend them to anyone More
by Andrewm.martin
April 25, 2025
My experience with the service dept was exceptional. The work was done as promised and on time…The communication between the svce dept rep and I was also great. They kept me updated in a timely manner a The work was done as promised and on time…The communication between the svce dept rep and I was also great. They kept me updated in a timely manner and were friendly and accommodating. More
by Dan
Employees Worked With
Derron Weekley
