Valley Ford of Columbus - Service Center

Do not trust any quotes/estimates given from this dealership. The shop quoted me 6 hours plus the initial 1 hour of diag to replace a simple variable valve solenoid located under the valve cover. Thi dealership. The shop quoted me 6 hours plus the initial 1 hour of diag to replace a simple variable valve solenoid located under the valve cover. This was verified to be a 1.4 hour job plus the diag from 2 separate labor sources (Alldata and Mitchell). The same part number quoted was replaced just under 2 years ago and when asked about this being under the 24/unlimited miles warranty, they stated that the other bank solenoid was replaced. They were not able to prove which bank was replaced. I ended up calling another local dealer to explain the situation and they agreed to replace the solenoid for the 1.4 hours with no diag. They stated that several of there customers had nothing good to say about Valley Ford. There is a reason why they are changing the dealer same so frequently. They need to clean house and start over, especially the service department. After explaining this to my coworkers, we will be moving our fleet work to another location. This dealership is a prime example of why technicians get such a bad reputation. Please do yourself a favor and go to any other Ford dealer. More

Truck was damage during a recall repair. They said they would order parts and repair damage but can't get anyone to contact me about getting repairs done. They said they would order parts and repair damage but can't get anyone to contact me about getting repairs done. More