Valley Cadillac

Xavier was fantastic to work with We love our Cadillac. The process was easy and our salesperson, Xavier really listened to us. We have brand loyalty because of our great experienc We love our Cadillac. The process was easy and our salesperson, Xavier really listened to us. We have brand loyalty because of our great experience with Cadillac and the service and sales team at Valley Cadillac. More

Shifter repair Dropped off my car and was given the new SUV rental for the day. Very courteous and prompt. While in the shop they changed the air filter and rotated Dropped off my car and was given the new SUV rental for the day. Very courteous and prompt. While in the shop they changed the air filter and rotated tires. More

Adequately repaired the brake issue in good time. A good transaction. Car had a brake issue which they said they'd repair but it was still unacceptable. I contacted them and they briskly took care of A good transaction. Car had a brake issue which they said they'd repair but it was still unacceptable. I contacted them and they briskly took care of the issue no charge. But other than that it was an overall positive experience. More

Excellent as always The service was performed in a timely manner, while enjoyed the comfort of the waiiting room , and passed some of my waiting time with my salesman d The service was performed in a timely manner, while enjoyed the comfort of the waiiting room , and passed some of my waiting time with my salesman dick Smith. More

Satisfied Costumer Professional, courteous and understanding of our needs, Very well pleased with the service provided to us. Will recommend Valley Cadillac to everyone Professional, courteous and understanding of our needs, Very well pleased with the service provided to us. Will recommend Valley Cadillac to everyone I know seeking to purchase a new vehicle. More

Excellent service Oil/filter changed, vehicle checkpoints completed and vehicle washed. Just a great experience. Jim Ziccari at Valley Cadillac is a real professional a Oil/filter changed, vehicle checkpoints completed and vehicle washed. Just a great experience. Jim Ziccari at Valley Cadillac is a real professional and knows the meaning of the word, service! More

This is the "Cadillac" of car dealerships! I have purchased many new cars over my lifetime, but I have never had a more pleasant or easier experience. My wife hates to car shop so my mission wa I have purchased many new cars over my lifetime, but I have never had a more pleasant or easier experience. My wife hates to car shop so my mission was to narrow the process down to a couple of vehicles and then take her in to choose. I was partial to the ATS because of its handling but I thought she would prefer the large XTS, but we would probably compromise on the middle size CTS. I explained the situation to the salesperson, Hoang Levin. He spent as much time as I needed showing me various vehicles of each model type. I told him that I needed to go home and get my wife for her opinion. We scheduled a time later that afternoon. When my wife and I arrived, Hoang had lined up all three models with the engines running and the climate control on. She and I each drove each vehicle and, to my amazement, she agreed with me that the ATS was the car for us. Hoang then showed us numerous vehicles in stock via the computer and we decided to take one that was on the showroom floor. Negotiation of price was friendly and fair. When we arrived the next day to take delivery, all details had been handled properly and we drove out with our new ATS after only about 30 minutes. The whole experience could not have been better. More

Routine Oil Change Plain and simple Jim Zicari is the best service rep I've ever dealt with. He's patient and genuinely interested in my best interest. If he left, I'd Plain and simple Jim Zicari is the best service rep I've ever dealt with. He's patient and genuinely interested in my best interest. If he left, I'd follow, he's that good. I'd appreciate you sharing this with him. He listens to me and understands even when I don't. That's how good he is and that's what makes Valley Cadillac a leader in customer service satisfaction. Let's see if you do tell him! More

Very good in every aspect The people are great to deal with, the service dept is timely and always takes care of are needs. Loaner car is always available for us. The people are great to deal with, the service dept is timely and always takes care of are needs. Loaner car is always available for us. More

Horrible customer service and scam artist Good evening I am contacting you with hopes of getting justice. I recently brought my car in for service as always to the valley caddilac dealer in Ro Good evening I am contacting you with hopes of getting justice. I recently brought my car in for service as always to the valley caddilac dealer in Rochester ny I think it's winton rd south. My usual advisor was out sick so someone by the name of Scott offered to help which at first he seemed friendly. He told me that before he could even give my car a diagnosis I would have to agree on buying a new battery because my power was dead. Once I agreed he stated he would call me back after he takes a look, which that never happened so after about 2hrs I called back and asked is he found out anything he then stated I needed to prepay another 250 dollars for a fuel diagnosis which I thought was odd so I simply asked him when would my regular advisor be back and then he just snapped on me yelling and threatening to rip out the battery that they had put in and putting my car outside. Yelling at me for no reason. I was totally violated and I have witnesses because my sons therapiest was at my house because my son has autism. I also taped the conversation once he started yelling and threatening to do things to my car. The next day I was called and told that they decided not to fix my car and that I needed to pick it up right away and that it would be parked outside. They had my car for 3 days mind u I have a disabled child and then god knows what they did to my car during that time. All I am asking for is justice because I had to pay to tow my car there and then pay to tow it back home and now I am without a car until I find another dealer that fixes Cadillacs. I have been a loyal customer never complaining about the costs and I am no where near rich. The only reason I haven't gone to the press and played the tapes conversation is because my regular advisor jim never did anything wrong he has always done me right but if someone doesn't make Scott accountable for his actions I will peruse this because no one I repeat no one deserves to be treated the way I was. I can't be reached at 585-694-9418 and my name is Connie Anderson I have spent about $6500 over the past two yrs at valley on service. I don't deserve to be treated the way I was treated. More