Valley Cadillac

After purchasing a certified pre-owned vehicle from one of the so called best dealer ships in my area It has been nothing but a unpleasant experience in the service department l, I have only had the car fo of the so called best dealer ships in my area It has been nothing but a unpleasant experience in the service department l, I have only had the car for 8 months and have had to visit the service department almost 5 different occasions, they refuse to be honest and address issues in a professional manner. Understand there will be a diagnosis fee. Even on parts covered under your warranty, they will call u reassure you there is no fee o my until you are there to pickup your vehicle and hit I with a 210 diagnoses fee. This dealership is a joke in the service department. More

The dealership wanted to charge $800. 00 per hour to diagnose issues which were clearly covered under warranty. They have no remorse over having given me poor service and the service depar 00 per hour to diagnose issues which were clearly covered under warranty. They have no remorse over having given me poor service and the service department is a mess. More

I would like to start by saying the sales side of the house was fantastic. Alecia did an amazing job and I would recommend her to anyone in the market and an automobile. Service however.... WOW. My wi house was fantastic. Alecia did an amazing job and I would recommend her to anyone in the market and an automobile. Service however.... WOW. My wife and I were so proud of ourselves for being at a point in our life where we could purchase an Escalade! After purchase, we noticed there were no mats in the car- we made that part of the purchase agreement that the car should have mats. Alecia made that happen! On the drive home we noticed at 40 MPH the rotors were shaking when braking. We alerted them and they said bring it back in. This is a CERTIFIED PRE OWNED I might add... But we had to go back for the Mats anyways. So I get there, they said "yep this is our bad we missed this we are just going to SHAVE the rotors". I said NO WAY. on a 100k automobile you are going to replace these as that's the right thing to do. After much back and forth, they have me bring it in for repair. They replaced the FRONT rotors ONLY. After tons of back and forth and me asking for all 4 to be done at once this was all they would do. I have been waiting for 3 weeks with NO CALL BACK from service... I have no choice but to write this review in hopes that the owner gets in touch as service will not get me their info. The rotors should be replaced. It was The service teams miss and they are trying to put a band aid on it. - A new customer.... And possible 1 time customer if this isnt made right More

Horrible service , horrible customer service , broken parts and scratches in paint ! Worst service experience ever!!!! parts and scratches in paint ! Worst service experience ever!!!! More

Ordered a new car and was helped out by a sales representative along with Daniel from Management, they were easy to deal with and were able to help me every step of the way, I would highly recommen representative along with Daniel from Management, they were easy to deal with and were able to help me every step of the way, I would highly recommend! More