Valley Buick GMC - Service Center

My experience has all was been great. I give 5 stars ; because every one knows me and I am treated with respect. Great service Dept. I have worked Shane C. I work again. i will be back fo I give 5 stars ; because every one knows me and I am treated with respect. Great service Dept. I have worked Shane C. I work again. i will be back for another car. More

Scheduled service You just can't beat the service there. Always friendly and fair. Always a pleasure to go there. I won't get me GM vehicle serviced anywhere else. You just can't beat the service there. Always friendly and fair. Always a pleasure to go there. I won't get me GM vehicle serviced anywhere else. More

Customer care Every time I go there I am never disapointed. They have worked with me when it has been about cost of parts and have always made sure I knew the car I Every time I go there I am never disapointed. They have worked with me when it has been about cost of parts and have always made sure I knew the car I was loaned. Even with this past snow fall they were super busy. They still took excellent care of me and somehow got my car done that day. I was amazed by this because I had to tow the car there with 2 flat front tires and a dead battery. Dropped off the keys first thing and done by the time I got of work. Polite, honest and friendly. Been going for years. More

Service The service people at Valley are extremely friendly and knowledgeable. They ask the right questions and perform only what needs to be done to my vehic The service people at Valley are extremely friendly and knowledgeable. They ask the right questions and perform only what needs to be done to my vehicle. I have never had a bad experience when I have taken any of my vehicles in for service. I will continue to use them. More

Just and oil change I’ve been using Valley GMC for service on my wife’s 2012 LaCrosse for 6 years. Always have been satisfied by the quality of the mechanical work and t I’ve been using Valley GMC for service on my wife’s 2012 LaCrosse for 6 years. Always have been satisfied by the quality of the mechanical work and the customer service. If needed, they have to problem getting you in the “loaner” car if yours is tied up for the day or more. They will tell you what the charges will be and that is what the charges are. More

Great service We always have had great service when we brought in our cars in for whatever reason they need to be there for. They are easy people to work with. We always have had great service when we brought in our cars in for whatever reason they need to be there for. They are easy people to work with. More

2018 Acadia Denali - What's not to like? I purchased a new Acadia Denali in May 2018, and not being a very frequent new car buyer, I was expecting Tim, the salesman, to stick bamboo shoots u I purchased a new Acadia Denali in May 2018, and not being a very frequent new car buyer, I was expecting Tim, the salesman, to stick bamboo shoots under my finger nails to get me to buy. To my surprise, Tim was vary laid back and helped me BUY the vehicle rather than trying to SELL me one. There is a big difference.. During the process, I upgraded from an SE to the Denali, with no prompting from Tim. My first oil/filter change, wihch recently took place, was also a pleasant experience. Free coffee, rolls, and a comfortable lounge, made the wait more than bearable.. When I'm ready for my next new vehicle, I'll surely check with Valley first. By then they'll likely be selling autonomous self-drivng hover-pods. More

routine service service was great and speedy i arrived early and was promply taken care of as usual it doesnt take alot of words have dealt with dealership since 1986 service was great and speedy i arrived early and was promply taken care of as usual it doesnt take alot of words have dealt with dealership since 1986 More

Computer light check 9 am service appt that took over 1 hour 20 minutes to complete. They had to simply plug into computer port (in-cab) for engine light check. My opini 9 am service appt that took over 1 hour 20 minutes to complete. They had to simply plug into computer port (in-cab) for engine light check. My opinion - Too long for a 5-10 minute check. After 1 hour I had to see what status was...Last oil change same, slow service... More

Response to Request Review I actually don't know which Tom I have worked or if I have worked with both. However, everyone there treats you with respect. They also perform the se I actually don't know which Tom I have worked or if I have worked with both. However, everyone there treats you with respect. They also perform the services they are asked to. Nothing more, nothing less. I just do not like the attitude of some (few) of the employees. I also did not appreciate the fact that I was not followed up with when I requested or that when called a voice message is not always left if the call is missed. I also do not like how when a call is returned, the staff members have no idea why they called as if they do not notate our accounts. More