Valley Buick GMC - Service Center

2018 Acadia Denali - What's not to like? I purchased a new Acadia Denali in May 2018, and not being a very frequent new car buyer, I was expecting Tim, the salesman, to stick bamboo shoots u I purchased a new Acadia Denali in May 2018, and not being a very frequent new car buyer, I was expecting Tim, the salesman, to stick bamboo shoots under my finger nails to get me to buy. To my surprise, Tim was vary laid back and helped me BUY the vehicle rather than trying to SELL me one. There is a big difference.. During the process, I upgraded from an SE to the Denali, with no prompting from Tim. My first oil/filter change, wihch recently took place, was also a pleasant experience. Free coffee, rolls, and a comfortable lounge, made the wait more than bearable.. When I'm ready for my next new vehicle, I'll surely check with Valley first. By then they'll likely be selling autonomous self-drivng hover-pods. More

routine service service was great and speedy i arrived early and was promply taken care of as usual it doesnt take alot of words have dealt with dealership since 1986 service was great and speedy i arrived early and was promply taken care of as usual it doesnt take alot of words have dealt with dealership since 1986 More

Computer light check 9 am service appt that took over 1 hour 20 minutes to complete. They had to simply plug into computer port (in-cab) for engine light check. My opini 9 am service appt that took over 1 hour 20 minutes to complete. They had to simply plug into computer port (in-cab) for engine light check. My opinion - Too long for a 5-10 minute check. After 1 hour I had to see what status was...Last oil change same, slow service... More

Response to Request Review I actually don't know which Tom I have worked or if I have worked with both. However, everyone there treats you with respect. They also perform the se I actually don't know which Tom I have worked or if I have worked with both. However, everyone there treats you with respect. They also perform the services they are asked to. Nothing more, nothing less. I just do not like the attitude of some (few) of the employees. I also did not appreciate the fact that I was not followed up with when I requested or that when called a voice message is not always left if the call is missed. I also do not like how when a call is returned, the staff members have no idea why they called as if they do not notate our accounts. More

The best in town! Always an enjoyable experience at Valley GM. They take such great care of me and my needs. The service team is friendly and knowledgeable. And I never Always an enjoyable experience at Valley GM. They take such great care of me and my needs. The service team is friendly and knowledgeable. And I never feel like I am being taken advantage of. If you are not a customer, please give them a try! More

Great Service I have been using Valley sevice for my GMC vehicles for over 20 years. I know that I can rely on Tom Monson to tell me what needs to be done without w I have been using Valley sevice for my GMC vehicles for over 20 years. I know that I can rely on Tom Monson to tell me what needs to be done without worry that I am being oversold or otherwise unfairly treated. While I know I can probably find places with shorter appointment waiting times or less expensive prices, my past experience has shown me that the Valley dealership is a better value. More

Oil change I was in for a scheduled oil change. I gave it a theee because it seemed to take rather long for an oil change. It took over 1.5 hours. I was in for a scheduled oil change. I gave it a theee because it seemed to take rather long for an oil change. It took over 1.5 hours. More

Great service I had great service. I got a very good quality of service. I will bring my car back for service when I am in Minnesota. I had great service. I got a very good quality of service. I will bring my car back for service when I am in Minnesota. More

Great service from the right people We've always had great service from the crew at Valley. There were some hiccups last fall, but Randy and Tom Stensrud went the extra mile to make thin We've always had great service from the crew at Valley. There were some hiccups last fall, but Randy and Tom Stensrud went the extra mile to make things right. Always request Jim or either of the Toms when you bring your car here and you will have a great experience. More

Missing a step Sadly another bad service. Had high hopes because my last service was really good. Bad communication (I should say No communication) during the day Sadly another bad service. Had high hopes because my last service was really good. Bad communication (I should say No communication) during the day of what was happening or when to expect my car back. Only called me back after I called later afternoon (3pm) when I dropped my car at 8am. Also service couldn’t get a valet to bring my car around at end of day. Service advisor overheard and went to get when I walked out to get myself which I appreciate. Pulled it around and of course it hadn’t been washed. It’s my assumption when they call to say your car is ready it’s actually ready. Again I don’t go to service for a car wash but it’s something about having pride in the cars coming off their lot I would think they would want to have that shine and good feeling when a customer leaves. But then again given the actions maybe not.... More